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Rehlat has a rating of 1.7 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rehlat most frequently mention customer service, full refund, and credit card problems. Rehlat ranks 242nd among Plane Tickets sites.
This company responds to reviews on average within 3 days
We made a booking with Rehlat on 4July 2020 (booking ID: 1624479 &) The ticket cancelled by airline due to the pandemic. We called they said will be processed within 2-3 working days and should be credited within 1-2 weeks maximum. Here we are 2 year and countless of calls after haven't received any payment yet. Every time I called they promised to speed up the process & will update the refund status within 24hours via email but there was no email received for any of the calls that were made! Rehlat management, please do something here! You cannot treat people like this, do we need to keep begging to get our own hard earned money? How many more complaints should we make before we can receive the refund as promised?
Once you booked and paid you can no longer expect customer service after sales. They will reply to your email with a bot and promise to get back to you within 24 hours but you will wait for the rest of your life for nothing. 20+ emails I've sent none of them get an answer. I ended up contacting Singapore Airlines Head Office to escalate the issue and report them and that's how I got my refund from them. Please do not book from this site and don't waste your money and time.
We made a booking with Rehlat on 4July 2020 (booking ID: ******* &) The ticket cancelled by airline due to the pandemic. We called they said will be processed within 2-3 working days and should be credited within 1-2 weeks maximum. Here we are 2 year and countless of calls after haven't received any payment yet. Every time I called they promised to speed up the process & will update the refund status within 24hours via email but there was no email received for any of the calls that were made! Rehlat management, please do something here! You cannot treat people like this, do we need to keep begging to get our own hard earned money? How many more complaints should we make before we can receive the refund as promised?
Products used:
Air ticket
واجهتني مشكلة أن المبلغ انخصم عليي مرتين. تواصلت مع شركة رحلات بتاريخ ١٨ أغسطس عن طريق الاتصالات والايميلات والرسائل بتويتر وانستجرام. في ١ سبتمبر وعدوني أن المبلغ راح يسترجع خلال ٤-٥ أيام عمل والحمد لله رجع المبلغ كامل بتاريخ ٥ سبتمبر. كل الشكر والتقدير لإدارة رحلات
Am very thankful i got my insurance documents which i paid included my ticket when i booked it, it take many days to received from the time i booked until i follow up in call and messages in FB many times, am thankful to ANJI who call me and send me in email the insurance docs, and thanks to Sravani in FB message who reply me also.
Ralph
Hi Sirisha,
Booking Process is seamlessly wonderful. Thanks for the service and I appreciate it.
By
Jayan
تم الغاء الحجز بنجاح و كان سهلا جدا
حيث انهم اخبروني سيتم تحويل المبلغ خلال فترة اسبوعين و هي من اجراءات البنك.
ساحاول الحجز مرة اخرى في المرات القادمة بالطبع.
قمت بالحجز وحصلت على كود خصم على سرعه الاستجابه
قمت بالحجز والعروض جميله
الموقع سهل بالاستخدام
شكرا لكم
شكرا لكم تم ارجاع المبلغ المسترد بعد التواصل مع خدمه العملاء
شكرا لتعاونك وسرعه الاستجابه على تويتر
تجربه جيده وسعرهم جيد بالمقارنة مع المواقع الخاصه بالتذاكر
شكرا لكم
الموقع سهل. الحجز عليه عموما...
Thanks to Ms Candida and all the other team members who helped me in getting my refund back. I booked two tickets in Feb/March 2020, when flights were cancelled. One ticket was refunded with in few months. The other took time and it seemed as if i would never get it back but i got the refund last week. So am very happy, delighted and thankful to all the members of Rehlat who helped me with the refund.
Tip for consumers:
it may take time but you will get your refund back
Products used:
Flight tickets
Dear Ali,
We understand your concern and would like to resolve this issue at the earliest.
The Escalations Desk have been notified to look into this on priority, they will reach you shortly.
Regards,
Customer Delight Team
I booked the first time with rehlat.com and it's easy and they had in my case the best Hotel rates. I would choose it again.
Hi Stefan,
Appreciate your positive review and motivating words.
Keep booking with us.
Regards,
Customer Delight Team
Mr. Anji was really helpful and sweet while speaking to me. I was treated really well and almost cleared all my doubts.
I use FB messenger to contact them and received a call from Candida Armstrong. By her name, it speaks for itself. She is the ONE who finally solved my problems. I got a change of date on my return ticket without any fees. So instead of regretful, I became happy. Thanks very much Candida Armstrong. You are really strong woman in your company.
Dear Ruby,
Greetings from Rehlat & I trust you are doing well.!
Thank You for your kind words of appreciation for Ms Armstrong.
We are glad that you liked our assistance.
Should there be anything else, kindly let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Fair price, great customer support, solve my booking issues within 24 hrs. Promo codes help a lot when price is tight.
Dear Mahendra
We appreciate your wonderful feedback and thank you for being a part of Rehlat's Family.
We are working on improving our services and hopefully, there should not be any destabilizing encounters, whatsoever.
Should there be anything else, please let us know.
We are here to help.
Thank You.
Regards,
Customer Delight Team
Rehlat
Thank you for following up my refund, especially to Mr Sravani, I hope u can help more of your costumers for their refund.
Tip for consumers:
Check with some one you know before purchasing any...
Products used:
Ticket
I had certain refund challenges with Rehlat. But Sravani has resolved it. It was a bad ride though but at the end the result came out positive. Thanks
Tip for consumers:
Rehlat id Scammers- Never do booking of flight or hotels with them
Dear Jacob,
We have processed the refund from our end. The amount will be credited to your account in 4-5 bank working days. Please check your mail for the refund receipt.
Regards
Customer Delight Team
S
Its a new cool website with good promotions. I understand they are in the beginning stages but have done good work so far. Would be great if they add some long lasting loyalty points. Check the prices before you book on any other website, they are really competitive.
Dear Renjan,
Greetings from Rehlat
Thank you for your valuable feedback.
In case you need any support, please send an email to help@rehlat.com.
Thank you.
Regards
Team Rehlat
I booked a ticket with wrong name. I tried cancelling the same immediately but could not process as it was a budjet flight. However i booked another ticket in same airline through rehlat itself. The rehlat representative was too helpful and got me 50% refund within 24 hours despite i issued a non refundable ticket in jazeera( Kuwait-dubai-Kuwait). But this happened in my latest booking done on 19 feb. Before that the srvice was par. But the latest booking, The represetative Mr. Naseer was too good and helpful. He replied to each email in 5-10 minutes time. Good Job
Tip for consumers:
shalu
Dear Junaid,
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Thank you.
Regards
Team Rehlat
Fantastic competitive prices and multiple options
Excellent and quick customer service
Thanks for working on flights
Dear Waleed,
Thank you for your wonderful review and great feedback. We truly appreciate your business.!
We thank you for choosing us for your travel trips. We would love to see you again.
Should you need any assistance, please let us know.
We are here to help.
Regards,
Customer Delight Team
Rehlat
Thanks for your help. I hope you keep on. You have a very supportive team that ease communication...
Dear Haitham,
Thank for your kind words of Appreciation.
Thank you for trying Rehlat, we would request you surely try another transaction with us.
Thank you.
Regards
Team Rehlat
Got my refund on 14th June 2021
Thanks to Sirisha Vempuri
Cancellation Req no *******
Hi All.
I had some issues with my refund from rehalat, I have registered my review also.
On the same day I got call from Sirisha Vempuri and she explained me everything, she also promised me that I will get my refund within a weeks time. I have received my refund today 14th June 2021.
Thanks to Sririsha Vempuri for your Efforts.
Great work.
Products used:
Air tickets
Dear Aravindh R.,
I really apologize for the inconvenience caused, Your opinion is important to us and helps us in improving our services. We shall strive to assist you in the same manner or better in our future endeavors. Thank you for choosing Rehlat. Hope to see you
Best website for cheapest Air fares. Always we will get good offers also. Good service and response.
Dear Gopal,
Greetings from Rehlat
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Regards
Team Rehlat
The Customer Support team were sympathetic and very helpful. They worked with the hotel to get me a full refund within a 2 days. I received regular calls & mails from them keeping me updated on progress and what they planned to do next.
Thanks
Dear Kumar,
Thank you for your valuable feedback and in case you need any support, please let us know.
Looking forward to serve you better & Happy Traveling!
Thank you.
Team Rehlat
As compared to other websites rehlat is cheaper than other but need customer service improvements always customer care busy but I was sending email they getting proper feedback
Dear Wasim,
We appreciate your wonderful feedback and thank you for being a part of Rehlat's Family.
We are working on improving our services and hopefully, there would not be any such issue.
Thank You.
Regards,
Customer Delight Team
Rehlat
I had an issue about refund a monhts back and after going through several different customer representatives, my issue has been finally resolved by SRAVANI. He was so prompt and resolved my pending refund issue right away. Kudos to SRAVANI!
Dear Engel,
Request you to kindly check your mail for the refund details.
Regards
Customer Delight Team
I have seen a lot of negative reviews about Rehlat. I have used them to book a flight for the 1st time and have been pleased with the response and the service.
The travel agency is a cut throat business and before booking I suggest everyone reads the Ts and Cs carefully. It is more difficult to process a refund or a cancellation through an agency. The agency will offer you extra expenses to cover these eventualities. If you decide not to take them then you cannot expect the refund or cancellation. If you book directly with the airline or hotel you will get a better cancellation or refund service BUT you will pay for it at the outset. Understand that cheaper prices come with less frills and extras. There's no magic formula. You pay your price and you take your risk.
Good work Rehlat, a simple easy to understand bookign process with no hidden extras. (well not really really hidden)
Hi Simon,
Trust you are doing well.
Thank you for your inspiring words.
It prompts us to excel in our work and assist the customers in a more efficient manner and provide best deals and discounts.
We would like to see you again for your travel trips.
Reach out to us through our call center, mail or on Fb / Twitter in case of any queries.
Always here to assist.
Regards,
Customer Delight Team
Rehlat
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Dear Mubashira,
We have processed the refund from our end. The amount will be credited to your account in 4-5 bank working days. Please check your mail for the refund receipt.
Regards
Customer Delight Team