website thubmnail of Reebok.co.uk
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GB
1 review
0 helpful votes
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They sent Me box without ordered items. According to their Customer Service everything is ok as they provided tracking number. They deny any help. I lost 90£ and long hours for contacting with them. Awful service. They are cheaters/fraudsters. Think about other companies if looking for sport clothing unless You have plenty of time and money to be lost. They can send You empty box, even without invoice and according to them this will completely fine. Once You will reported, they will do "investigation" for so long, that it will be not possible to report case to PayPal. This is their stealing method. Do not be naive, do not take risk to order empty box or with most precious items stolen. They are shameless ignorants, who destroyed great, historical brand. Ordering from them is like playing in Casino. Maybe You will win and will get what was ordered, but way more chances are for empty box delivered, so loosing time and money. Be smart.

Date of experience: October 27, 2024
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2 reviews
2 helpful votes
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I ordered 2 pairs of shoes from Reebok. One pair they sent me was wrong, I returned it the next day. Over a week later I got an email from a customer service agent asking me why I had returned shoes I hadn't ordered. I emailed him back explaining that Reebok had sent me the wrong shoes. I never heard back from them even after sending 3 more emails. Eventually I had to call them and send them proof of return. I finally got my money back after 2 months. Nightmare experience!

Date of experience: September 19, 2019