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Rose H.

1 Level 1 Contributor
  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since January 2018

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2 Reviews by Rose

I ordered 2 pairs of shoes from Reebok. One pair they sent me was wrong, I returned it the next day. over a week later I got an email from a customer service agent asking me why I had returned shoes I hadn't ordered. I emailed him back explaining that Reebok had sent me the wrong shoes. I never heard back from them even after sending 3 more emails. Eventually I had to call them and send them proof of return. I finally got my money back after 2 months. Nightmare experience!
Please be warned if you buy anything from this company! They are based in China and you will get charged a different amount to what you think youre paying and they charge postage too. Altogether mine cost me £10 more than was suggested when I paid.
When the coat arrived it was too small so I asked for a refund or an exchange; they wouldnt do either. All they offered was a 20% discount if I bought another coat and they would send me the original in a larger size. Needless to say I wasnt going to do this so am now out of pocket and have a very expensive unwanted coat!
Just beware if you want to buy anything from this company, I would stay away.

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