On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.6 stars from 7,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and accurate information. Records Finder ranks 4th among Government Records sites.
We monitor reviews for authenticity
Everything was nice, very user friendly but extremely poor in being up to date. Lots of missing information. Very pathetic. I have had more success with free sites
A total waste of money and time. As I know I was married and divorced yet your site didn't show the records
Hello Kimberley,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations.
While Recordsfinder is happy to offer instant Marriage and Divorce records searches, we do not provide Marriage and Divorce documents/certificates/licenses. We are a public records provider, and our system allows you to look up publicly available vital records information conveniently. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further,
I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
Heads up! They only have records for vehicles. Absolutely nothing for boats or trailers.
Hello Michael!
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
If you’re open to discussing this further, please reach out to us at askrecordsfinder@recordsfinder.com.
We’d greatly appreciate the opportunity to make things right and work toward earning back your business and look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I looked myself up and it was 2 different people on one profile
Hello Rochelle!
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Ripped off. No information at the base price. I would never use again.
Hello Carlos,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to call you at askrecordsfinder@recordsfinder.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Not accurate at all, made it seem like it found records before the purchase. Once I paid it said sorry no record found
Hello Pedro,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed, and we want to schedule a callback to resolve this for you.
Kindly respond with the best time and number to call you at askrecordsfinder@recordsfinder.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I paid 12 dollars to have a vin check just to get a response that nothing was available for my vin. After given false pretense that something was discovered very disappointed in myself for falling foe a scam like this
Hello Anthony,
We're sorry to hear about your experience. We regret that the site didn't live up to your expectations. Unfortunately, we can only generate records that are available publicly.
The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
One of your customer service agents, Karl, was very kind and helpful.
I appreciate when customer service goes beyond normal to
Make the customer receive what they needed. Thank you!
Hello Ann!
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us, and we agree, Carl is truly a gem to have on our team!
We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Signed up to find out the owner of a car with a teenager texting and driving. They found a phone number associated with the license plate, but when I reached out to the "supposed" owner I was told that they had sold that car two years ago. That means that the current owner of that car has a license plate that Record Finders associates with a non-owner. I requested a refund from Record Finders with no problems.
Hello Russell,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I see you have reached our Customer Care Team to cancel the account and have the charge refunded back to you. Please allow 3-5 business days for the refund process.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Missing very relevant facts on most cases why claim to have access when clearly you don't what a waste of money I would like a refund
Hello Michael!
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Does not provide owners name for tag search although ad says it does.
Hello Roland,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations on the site.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 13th of this month for your other searches, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Hello, I thought Records Finder was a service available for Canada as well. Unfortunately not,. Only for a US search. But I will be charged only for a minimal welcoming fee of $7.00 for 7 days. I appreciated the sober presentation of Records Finder. I was provided with an excellent service afterwards with a Customer Service agent so patient with my French accent, although unable to help me in Canada. Thank you. Celine Beauchemin
Hello Celine,
Thank you for the review and for bringing this issue to our attention. We highly appreciate your business.
I understand that you were trying to get information from outside the US, specifically Canada, which, unfortunately, the site could not provide for now.
I also see here you haven't done any searches or use the service, so I took the liberty to cancel the service and process your full refund of $3.98 (USD). Please allow 3-5 business days for the refund to go back to your card.
I hope we were able to make up for any inconvenience experienced by you. Have a great day ahead! Stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
From personal knowledge the data was little more than name verification..
Hello Betyana,
Thank you for the review and for bringing this issue to our attention.
I understand that we fell short of providing what you needed most. Please be advised that we source our data from courthouses, white page databases, vital records websites, social networks, and archives.
These records may contain errors and omissions due to legal state restrictions which are not in our control. Please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
If you need additional search assistance, please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
In addition, we see you are on our $14.98,1-month unlimited search access that is good up to the 10th of July. Failure to cancel will automatically put you into a monthly subscription until you cancel as agreed on check-out.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Looked up a name and it came back with a full report. Tried to look it up again an hour later and the site said it found nothing on said person.
Hello Cherie,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, I offer you additional search assistance through our Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Doesn't matter what information I put in, or who I'm looking for information on... not one concerning record appears, regardless of my knowledge of records existing online. Seems suspicious...
Hello Ali,
Thank you for taking the time to share your feedback, and we highly appreciate your business. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Initial search found the record I was looking for, Only after making the payment to get the full record, did the site come back with "no record found".
Hello Paul,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our $14.98 1-month unlimited search access that is good up to the 9th of July. If you fail to cancel, you will roll over into a monthly subscription until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
After being told that a record was found about a certain VIN, and after paying, I was shown a report with no data
Hello Matteo,
We're sorry to hear about your experience. We regret that our service didn't live up to your expectations.
Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
To make up for the inconvenience, I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report.
Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a wonderful day! Stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Wanted more history on this vehicle - didn't get any records like a car fax. No names, dates, etc. Will not use this site again for checking on a used vehicle.
Not received what was described on adv - free vin checker. Should've remembered nothing good comes free.
Hello Cathy,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies. We do not provide reports like carfax.
To make up for the inconvenience, I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a wonderful day! Stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I was hoping to find the time of my birth. The only information I got was the city I was born in and the incorrect year and who my relatives are.
Hello Nicole,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
While Recordsfinder is happy to offer instant Birth Records searches, we do not provide birth documents/certificates/licenses. We are a public records provider, and our system allows you to look up publicly available vital records information conveniently. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I see you cancel the subscription but still have up to the 8th of July to use the service since you are on 1-month unlimited access, after which the account will be deactivated and closed. Rest assured, we will not be charging you any further.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
This is the place That would rather take your money then actually help you find the information you're looking for
Hello Billie,
We're sorry to hear about your experience. We're usually known for our exceptional customer service, and we regret that we didn't live up to those expectations here.
I see that you reached our Customer Care Team to have your account canceled, and they refunded the charge. Please, be reminded that the refund will take 3-5 business days to return to your card.
If you have any questions, comments, or suggestions, pls feel free to reach us at askrecordsfinder@recordsfinder.com at your most convenient time.
We will love to make things right if you give us another chance.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad,
Thank you for sharing your feedback. We are happy that you find the service user-friendly, although we didn't meet your expectations regarding the report's accuracy and currentness.
Your feedback helps us get better. We are looking into this issue and hope to resolve it for a better overall customer experience.
If you have any questions, comments, or suggestions, please contact us at askrecordsfinder@recordsfinder.com at your most convenient time if you need further assistance.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com