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Records Finder has a rating of 4.1 stars from 7,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
No positive highlights yet
I recently had the pleasure of speaking with an agent over the phone and I must say, their knowledge and expertise were truly impressive. The agent was able to answer all of my questions with confidence and provided me with valuable information. Their professionalism and helpful demeanor made the conversation a positive and informative experience. I would highly recommend this agent to anyone in need of assistance.
This site is a scam. Advertised $2.95 for 7 days of unlimited access and then went on to charge me $24.95 after the 7 days. Initially, there was no mention of those 7 days being a trial period. They snuck that in with small print during the checkout hoping to slide by unnoticed and collect their $24.95. I cancelled immediately after the charge (being unaware I had signed up for a trial), and wrote in requesting a refund, as I will not be using this service. Their customer service was demeaning and unhelpful.
I recently had the pleasure of speaking with an agent over the phone and I must say, their knowledge and expertise were truly impressive. The agent was able to answer all of my questions with confidence and provided me with valuable information. Their professionalism and helpful demeanor made the conversation a positive and informative experience. I would highly recommend this agent to anyone in need of assistance.
Customer representative was helpful and prompt in cancelling my service and refunding me the charged amount. Thanks!
Hi Cameron,
We're happy you're pleased with customer service. We'll ensure he reads your feedback; this will make his day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Jason was extremely helpful and very understanding of my situation. He took immediate action to reimburse me for charges on my bank statement that I did not authorize.
Hi Donna,
We're happy you're pleased with the assistance you received from Jason. We'll ensure he reads your feedback; this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hi Damon,
Thank you for the positive feedback. We are delighted that you like the service and continue to find it useful.
If you have time, please reach us at customerrelations@recordsfinder.com, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
This site is a scam. Advertised $2.95 for 7 days of unlimited access and then went on to charge me $24.95 after the 7 days. Initially, there was no mention of those 7 days being a trial period. They snuck that in with small print during the checkout hoping to slide by unnoticed and collect their $24.95. I cancelled immediately after the charge (being unaware I had signed up for a trial), and wrote in requesting a refund, as I will not be using this service. Their customer service was demeaning and unhelpful.
Hi Rachael,
Thank you for your feedback. We're sorry you were dissatisfied with the help you received. I've reviewed your account and can see that a PayPal dispute has been filed before you reached out. Please know that we are no longer able to process a refund once a dispute has been filed. We appreciate your feedback and rest assured, we will do our best to improve our services further. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had a productive session with this associate, and took care of my issue quickly and accurately. The associate was also pleasant, and patient and actually listened to my needs before she made any changes to my account.
Listening to the customers needs before making an assumption is what a great many customer service representatives tend to do, and I appreciated her professionalism so much! Thank you!
Hello Michele,
Thank you so much for taking the time to share your positive experience with our associate! It's wonderful to see that our associate's professionalism and dedication to customer satisfaction made a positive impact on your experience.
Your kind words serve as motivation for our team to continue delivering exceptional service. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I called record finder customer service to help me with an extra charge that I did not authorize And Carl was able to help me with that. She was helpful and kind that's why I'm giving her five stars she's the best.
Hi Marvin,
Thank you for sharing your experience with the community and us. We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you will recommend us to others as well. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I wanted to check for marriage or divorce. You only checked in one state. I know she is married to at least one man, but you got no results. In fact, you got no results on anything except 4 traffic violations. You gave me address history, phone numbers, and a few relatives that I got elsewhere for FREE; in fact, I got more relatives for free than you listed. You gave me a bunch of photos of men on the sex offender registry; none of them had anything to do with the woman I was background checking. I know she went to college and graduated n the state that you checked, but you said you found nothing,
Hello James,
I appreciate you taking the time to provide feedback on your recent background check experience. I want to extend my sincere apologies for any inconvenience or frustration you may have encountered during this process.
Our goal is to provide comprehensive and accurate information, however, it is important to note that RecordsFinder is a provider of information gathered from publicly available data. We do not create, verify, or guarantee the accuracy of such data. All materials and information available through our services are provided "as is" and "as available." We have no control over the information provided by these public sources. You may visit our terms regarding this: https://recordsfinder.com/terms/.
If you have any further details or specific requests, please don't hesitate to share them with us. Please give us a call or send us an email at askrecordsfinder@ask.recordsfinder.com. We look forward to hearing from you!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The customer service rep. Was professional and courtesy, she was able to assist me in a timely maner.
Hi Reba,
Thank you for your feedback. We're happy you're pleased with customer service. We'll ensure she reads your feedback; this will make her day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I cancelled my subscription within about 15 minutes of starting it. It gives basic information you can find anywhere, but they charge $25/month. Not for me.
Hello Ericco,
We sincerely apologize if the information was incomplete. We want to turn things around and help you get what you need. As part of your membership, we are more than happy to assist you in uncovering the information you're seeking without any additional charges.
Please reach out to us at askrecordsfinder@ask.recordsfinder.com or call us at 833-922-2315. Give us more information about your search and we will be willing to go the extra mile to help you find what you need.
We look forward to hearing from you and resolving this matter promptly.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Catherine did a wonderful job of helping me with the information I needed. The website is easy to navigate. It took me no time to figure out where to go on the website to get information. The information is accurate and up to date. I would recommend this company.
We're happy you're pleased with the information and assistance you received from customer service, Will! We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hi Edward,
Thank you for the review; it's good to know that you liked the service. It shows that you canceled the subscription but still have up to the 17th of March to use the service.
If you have any questions, comments, or suggestions, please reach us at customerrelations@recordsfinder.com. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
The information provided was nothing more than the regular FREE information you can get from Public Records. Do your research before trusting sites like this, that charge for or subscribe you for FREE information. Lesson learned. LoL.
Hi Andrew,
We understand how disappointed you must be, which we don't want our customers to feel. We'll be more than happy to uncover the information you need at no additional cost. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We hope that you will give us a chance to turn things around. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here for you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very helpful and attentive to my questions! All were answered and issue was resolved. I would definitely recommend this app!
Hi Charles,
We're happy you're pleased with the assistance you received and that you will be recommending us to others. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I got all the information I needed without too much trouble. At least as it pertains to my current state of residence. I was hoping that any records pertaining to my home state would be included as well. But what I got was good enough.
Hello Michael,
Thank you for sharing your feedback with us! We're delighted to hear that you were able to obtain all the information you needed for your current state of residence without much difficulty. We understand your desire for records related to your home state, and while we may not have been able to provide those specific details this time, we appreciate your understanding.
If there's anything else we can assist you with or if you have further inquiries in the future, please feel free to reach out. Your satisfaction is important to us, and we look forward to helping you again.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hi Shanovia,
We appreciate your feedback, and we're sorry to hear that you could not get results on your searches. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Recordsfinder.com
Customer Relations Team
+1 833-922-2315
No encontré lo que buscaba. Buscaba si tenía multas en el sistema y rn su lugar me brindaron información general de mi vehículo. Yo no necesito saber eso, yo necesitaba averiguar por multas.
Hi Mayela,
We're sorry you didn't find what you were looking for. We would love to check on this for you and turn things around. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Got peace of mind after the report, nice and easy step by step giving full details of the car transaction. Great customer service too.
Hi Meerza,
We're happy you found the information you were looking for and that you find customer service great. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Great, got peace of mind from the report. Nicely item wise, details in the report, step by step.
Very helpful. I got exactly what I needed and in a timely manner
Hello Benjamin,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our service was helpful and that you received exactly what you needed in a timely manner. Providing excellent and timely assistance is always our goal, and it's incredibly rewarding to know that we met your expectations.
If you ever have more needs or questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I used Recordsfinder and received comprehensive, easy-to-read results. I spoke with customer service and received an immediate favorable outcome when I had a question. Highly recommend this service if you want a full background check. It's legit!
Hi Laura,
Thank you for this amazing review! We're pleased to hear that you were satisfied with the report and assistance you received. This is an experience we always want our customers to have, and we're happy we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Easy and helpful, she understood what was the problem and figured out how to fix the problem, didn't take more than 5 minutes, when other time before I called and takes longer with no results.
Hi Giuseppe,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Useless for what I needed, but not your fault I don't want to write this. I want to cancel
Hi Kelly,
Oh no! I'm sorry you didn't find the information on our site useful. Please know your review will help us improve our services. I've reviewed your account and can see that Customer Service has canceled it as requested. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very good service! She was very understanding and kind!
Hi Natalia,
Thank you for your kind words! We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very good service. Excellent customer service department
Hi Keith,
We're happy you're pleased with customer service. We're pleased we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Hi Kyria,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315