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Rachael S.

Contributor Level

Total Points
80
0
1

1 Review by Rachael

Records Finder

  • Records Finder

“Scam”
4/13/24

This site is a scam. Advertised $2.95 for 7 days of unlimited access and then went on to charge me $24.95 after the 7 days. Initially, there was no mention of those 7 days being a trial period. They snuck that in with small print during the checkout hoping to slide by unnoticed and collect their $24.95. I cancelled immediately after the charge (being unaware I had signed up for a trial), and wrote in requesting a refund, as I will not be using this service. Their customer service was demeaning and unhelpful.

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Lovely O. – Records Finder Rep

Hi Rachael,

Thank you for your feedback. We're sorry you were dissatisfied with the help you received. I've reviewed your account and can see that a PayPal dispute has been filed before you reached out. Please know that we are no longer able to process a refund once a dispute has been filed. We appreciate your feedback and rest assured, we will do our best to improve our services further. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

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