RecordGone

Jose Gonzalez is professional, in terms of answering questions and providing feedbacks

Been 2 years now. Still waiting for court date. They say they'll keep in touch but don't. Find a local attorney.

I was dealing with a case from 2012. I was trying to get a set aside preformed to obtain occupational licenses. The ads for Record Gone, which is owned by Higbee and Associates, lured me in. I was amazed with the price $800.00 was the price I was given. The person on the phone gives me the impression things will start moving right away. We set up the account. And I wait. I provided Higbee and Associates with all my case information. I send them minute entries. They took a month to do case research. After that I then waited for them to verify eligibility. I waited another month for an update. I emailed them and communicated with a case worker. (Never did I ever hear from the actual attorney I was assigned.) I asked if they had any idea how long it takes to verify eligibility and I was told there is no answer they could give. They said it can vary. I waited another 3 weeks before I hired another attorney. I spent almost 3 months with Higbee and Associates with no progress. The second attorney I hired was much better.
My second attorney contacted me immediately after our contract was signed. I was given my new attorney's cell phone number and contact info. They verified eligibility within a few hours, and they prepared the document within a week. They presented the matter very well and my request was granted within a few days after it was submitted. It took this attorney less than 2 weeks to get my set aside granted. This is normally a three-month process. My second attorney was over 2 and a half times the cost Higbee and associates. I learned you get what you pay for.
I waited before posting this because I wanted to see how it would play out in comparison. I was absolutely amazed with my second attorney. I do think this removes some excuses from Higbee and Associates.
Higbee and associates did reimburse me all but $200.00 which they claim was for case investigation. My second attorney really opened my eyes and helped me see how inappropriate the whole experience was. I waited almost three months, they did not draft anything, and I never once spoke to my lawyer. I am honestly guessing the reason this happens is the fact that they make their money in volume. Since the price was low, which is what lured me in. And they must require a larger volume of cases to pay for the staff and make a profit they feel is appropriate.
At any rate this was the worst experience I have ever had with a law firm. I do not recommend them in any state since it feels like they do not care about their clients. At least that's the impression this whole experience gave me. I am grateful I didn't wait longer before cancelling with them.