Rayna ToursReviews 29

We a leading B2B destination management company, who use the portal of Rayna since 4 years, was very much happy and satisfied till 2021. But sorry to say, the replaced staffs from 2022 is good for nothing. Have asked to book a service since 1 week and no one is bothered to provide even the details. The customer already changed dates 2 times because of the staffs and still there is no response. We were dealing with one executive since long time and the response and service was on time. But the guy who replaced him even not bothered to address the issue. Had sent mail to their online support and sales, still. So please be little cautious to address the agents concern to take it forward.

I had one of the worst experiences with Thrillophilia & Rayna Tours. Their support is one of the worst I have ever seen and there won't be a single person who will attend your call during the trip.

I have booked 7 days tour with Thrillophilia and they hired Rayna tours to plan my whole land package. On the first day, they missed my first private tour to Ain Dubai. They kept me waiting for the whole evening and spoiled the first day of my trip. During the whole conversation, they didn't pick up my call and kept on tagging different people on WhatsApp group. Eventually, they canceled the trip and told me to plan it some other day. Reason they gave is that they were not aware of my flight timings. Refer the screenshots for proofs.

Then I have private pickup planned from Atlantis at 7:30 PM. They missed that and kept me waiting outside for 1 hour. Eventually, I have to take a private taxi to reach my location. For that, they promised to refund but till date their no response from them. Again they are tagging one person or the other during the whole conversation. But not even a single person is taking the responsibility for that. This was the worst experience I ever had. Check the attached screenshots.

For my last day, I have a private transfer to Miracle Garden. I requested them to drop me at Dubai Expo which is in the middle but they refused and started asking for extra charges for the same. Again I have to arrange a private transfer for the same and they didn't cooperate at all.

Honestly, their entire support is pathetic and they will simply spoil your trip doesn't matter how much you have paid them. I would suggest never to opt services from this company in future. ALL OTHER REVIEWS ARE FAKE SO DONT TRUST THEM.

Its been 2 months I'm requesting them to refund me for the money I have paid for private taxi's but they have started tagging again. No-one is responding on this matter also. Refer screenshots.

Dear Rayna Tours,
On June 02/06/2021 I made a payment if 2300 dirham to rent a car via Rayna Tours for ten days. I was asked by your agent (V****) to pay an additional 1000 dirham as an additional deposit I completed the payment on 15/6/2021 (both pictures attached in an email).
I requested that the refund is made to a specific account but your accounts sent the refund to an Omani bank account which was already closed as I left the country instead of my other account as requested. I called the Omani Bank and they confirmed that the payment would have been rejected and bounced back.

It is November 2021 and I have yet to get my payment of 1354 dirham. I need this matter sorted immediately as I have tried contacting the agent (V****) and he is now ignoring my messages.

It is not a large amount but it is my right to get my deposit back. You have not responded to my emails or messages therefore am hoping to get a response back here. Kind regards,

It was an awesome experience! There is no doubt that I would love to return to Dubai and have the same experience all over again. Being able to travel with a reputable service provider offers convenience and comfort far beyond what one expects. Rayna Tours' pickups and drop-offs were always on time, the vehicles were comfortable, and the drivers were kind, professional, and experienced. My family and I found it to be an incredible experience and one of the best highlights of our Dubai holiday.

Waquaas is nice and excellent Driver… we really enjoyed the transfer from our hotel to the Dubai mall