Naman M.

I had one of the worst experiences with Thrillophilia & Rayna Tours. Their support is one of the worst I have ever seen and there won't be a single person who will attend your call during the trip.

I have booked 7 days tour with Thrillophilia and they hired Rayna tours to plan my whole land package. On the first day, they missed my first private tour to Ain Dubai. They kept me waiting for the whole evening and spoiled the first day of my trip. During the whole conversation, they didn't pick up my call and kept on tagging different people on WhatsApp group. Eventually, they canceled the trip and told me to plan it some other day. Reason they gave is that they were not aware of my flight timings. Refer the screenshots for proofs.

Then I have private pickup planned from Atlantis at 7:30 PM. They missed that and kept me waiting outside for 1 hour. Eventually, I have to take a private taxi to reach my location. For that, they promised to refund but till date their no response from them. Again they are tagging one person or the other during the whole conversation. But not even a single person is taking the responsibility for that. This was the worst experience I ever had. Check the attached screenshots.

For my last day, I have a private transfer to Miracle Garden. I requested them to drop me at Dubai Expo which is in the middle but they refused and started asking for extra charges for the same. Again I have to arrange a private transfer for the same and they didn't cooperate at all.

Honestly, their entire support is pathetic and they will simply spoil your trip doesn't matter how much you have paid them. I would suggest never to opt services from this company in future. ALL OTHER REVIEWS ARE FAKE SO DONT TRUST THEM.

Its been 2 months I'm requesting them to refund me for the money I have paid for private taxi's but they have started tagging again. No-one is responding on this matter also. Refer screenshots.

I had one of the worst experiences with Thrillophilia & Rayna Tours. Their support is one of the worst I have ever seen and there won't be a single person who will attend your call during the trip.

I have booked 7 days tour with Thrillophilia and they hired Rayna tours to plan my whole land package. On the first day, they missed my first private tour to Ain Dubai. They kept me waiting for the whole evening and spoiled the first day of my trip. During the whole conversation, they didn't pick up my call and kept on tagging different people on WhatsApp group. Eventually, they canceled the trip and told me to plan it some other day. Reason they gave is that they were not aware of my flight timings. Refer the screenshots for proofs.

Then I have private pickup planned from Atlantis at 7:30 PM. They missed that and kept me waiting outside for 1 hour. Eventually, I have to take a private taxi to reach my location. For that, they promised to refund but till date their no response from them. Again they are tagging one person or the other during the whole conversation. But not even a single person is taking the responsibility for that. This was the worst experience I ever had. Check the attached screenshots.

For my last day, I have a private transfer to Miracle Garden. I requested them to drop me at Dubai Expo which is in the middle but they refused and started asking for extra charges for the same. Again I have to arrange a private transfer for the same and they didn't cooperate at all.

Honestly, their entire support is pathetic and they will simply spoil your trip doesn't matter how much you have paid them. I would suggest never to opt services from this company in future. ALL OTHER REVIEWS ARE FAKE SO DON'T TRUST THEM.

Its been 2 months I'm requesting them to refund me for the money I have paid for private taxi's but they have started tagging again. No-one is responding on this matter also. Refer screenshots.

I've booked Kerala Tickets from Chandigarh. My departure flight is Indigo and my Return Flight is Vistara. This option is suggested to me by Goibibo platform itself. Due to Covid; Indigo canceled their flights for my departure and gave a refund for the same. But Goibibo charged double the convenience fees for the same. Vistara didn't cancel the flights so I see no option than to postpone by flights. Vistara gave me the option to keep my ticket OPEN till 30th Sept. I've opted for that plan with the thought to utilize my money that time. Covid cases kept on increasing in Kerala and most of the states in Kerala are under lockdown. I requested Vistara and Goibibo multiple times to either increase time for OPEN ticket or at least give me a refund. Airlines refused for refund and Goibibo refused to help on this matter. I see no other option than to apply for any possbible tax refunds on the flights. I have requested the same in Vistara and they processed the refund of approx. Rs. 590 per passenger. Today I got call from Goibibio and they said they will have cancellation charges of approx Rs. 550 per passenger so any refund won't be possible. I suffered loss of approx Rs. 40,000 in this entire booking and Goibibio didn't cooperate in this whole matter. Their support team is pathetic and I told them to at least find some resolution for the same but they are good for nothing. I won't recommend anyone to opt Goibibo as their travel partner and won't even recommend to opt Vistara for any flight bookings. I'm pretty sure lot of people had similar experiences so feel free to share their experiences aswel.