Ray-Ban

I had a terrible experience with Ray-Ban and Klarna after returning a product and being denied my rightful refund, despite full compliance with Norwegian consumer laws.

I returned my Ray-Ban Meta glasses on November 15,2024, with full UPS tracking documentation confirming the shipment. On January 7,2025, Ray-Ban acknowledged that the return was sent, but they now claim they "cannot find it." Despite this, Ray-Ban refuses to issue my refund, violating Norwegian law:
The Right of Withdrawal Act (§ 24 and § 42) – Refunds must be issued within 14 days of return or documented proof of return.
The Consumer Purchases Act (§ 30) – If the consumer has returned the item, the seller is legally obligated to issue a refund.

I have contacted Ray-Ban customer service multiple times, only to receive vague responses that they are "checking with UPS." This is not the consumer's responsibility—once the item is documented as returned, the refund must be processed immediately.

Klarna is equally responsible as the payment service provider. By failing to intervene and process the refund despite clear legal obligations, Klarna is complicit in fraudulent business practices. Instead of protecting consumers, they are enabling companies to violate refund policies.

I strongly advise against shopping at Ray-Ban's online store and using Klarna as a payment provider. If this issue is not resolved promptly, I will escalate my complaint to:

Norwegian Consumer Authority (Forbrukertilsynet)
Financial Complaints Board (Finansklagenemnda)
Social media and consumer complaint platforms

I will continue to post updates on Trustpilot and other review sites daily until my refund is issued. Avoid Ray-Ban and Klarna if you value your consumer rights! 👎🏼👎🏼

Bad company. They sent me an email from 5 days ago stating "Since your product was unable to be returned to us, we will immediately begin to process your refund. Please properly dispose of your RB Smart Glasses and or charging case based upon your local guidelines."

Now they're saying they require the damaged item to be returned after I disposed it. Shameful. I will dispute with my bank.

Order sunglasses worth 11,000 didn't like the fitting tried creating a return request website was not letting me create a return, contacted customer support sent them 20 photos of the product and created a return request. They come back after 3 days that the product is damaged, they are cheating customers very poor experience.

I recently acquired a pair of Ray-Ban men's sunglasses, and I must say, I'm absolutely thrilled with my purchase. The quality of these sunglasses is top-notch, with durable frames and lenses that provide excellent UV protection. They are stylish and iconic, offering superb clarity and glare reduction. The fit is comfortable, and they stay securely on my face even during outdoor activities. Overall, these Ray-Ban sunglasses have exceeded my expectations, and I would highly recommend them to anyone in search of premium eyewear.

The parts that rest on the nose are very poor design. I will NEVER purchase anything with RAY-BAN. The nose piece has broken now countless times and it just broke again. Very poor design. The piece that attaches to the frame breaks off and the whole thing falls apart.

They broke within a week of my first purchase of the glasses
This part now breaks consistently every 2-3 weeks. Often when I go into get them fixed they do not have parts. I bought these thru a chain and must go to other stores to get the replacement nose pads. They broke on my trip to colorado. They broke on my recent trip to california and on my recent trip to las vegas. I now keep my spare pair (old) glasses with me at all times because of Ray Ban's poor design quality.

In 2019, I bought CE frames from Lenscrafters. Three years later, the earpieces cracked and disintegrated from the frame. I spoke with Lenscrafters and was told too bad and given no alternative. If Ray Ban wants to claim their frames last for many years, then they need to stand by their products. These frames are trash.

This frames are made in Italy, but they are coming to be one of the worst frames ever purchased in my life, $ 300 plus for a pice of junk, they will not stay on, the screws they get loose all the time. I had purchased other frames under $100 better quality, People should stay a way from getting any of Ray Ban glasses

I was scammed out of$500 by Rayban. Ordered the meta glasses which got lost in the mail. DHL confirmed in writing that the package was lost. Rayban's customer service was just awful to deal with. I was told I would get a refund in 3 weeks on chat, which I didn't. After weeks of following up, I called them and found out that the refund request wasn't even submitted. They asked I submit a form online which I did but again, nothing happened. I called back a few weeks later to find out that my refund request was denied with reason "this doesn't fall within our parameters for a refund". Not sure what that means but after reviewing their Better Business Profile, it seems they have scammed quite a few people.

I bought a great pair of Rayban Aviator Sunglasses with progressive lenses. They are beautifully the wrong prescription. I like others, emailed them 5 or 6 times the prescription and finally, after 4 days I get an email stating that unless I uploaded by prescription, my order would be canceled, This was after they took $384 of my money. In any event, these glasses make me see double, and when checking the enclosed prescription against the one I uploaded, I found that it is not even close. They sent me someone else's glasses. So, now they have two customers that are unhappy. I still want the order, but if I had it to do over, I would use a different maker.
Customer Service sucks out of this world.
Bobby Mims

I bought a pair of glasses online and they didn't work out. When I sent them back, I told the service rep that I spoke with that the credit card I used to purchase them was no longer active, so they said they would send me a check. I have since had to reach out to customer service over 6 times! Every time I talk to them they tell me they will mail me a refund check and then 3 days later I get an email saying that my refund has been resolved and they put the money back on the credit card that I have explained (numerous times) is no longer active. I have have still not received a refund and continue to go in circles with their service department. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

After shopping all over So Cal and could not find Aviator sunglasses in solid brown, 55mm, I opted to order them on line. I was concerned with the lack of protection Ray Ban cases offer so I paid an extra $25 to get the "leather" case. What I received was an even flimsier case that WAS NOT LEATHER! I contacted RB, who said I needed to return the whole thing to get a regular case that should have been free anyway with the glasses. I'M NOT HAPPY! Maui Jim just earned my business back!

I bought my sunglasses 7 months ago. Ray ban advertises a 2 year warranty. While I was traveling, my sunglasses were in my ray ban case, and the frame broke. When I reached out to ray ban and sent a claim in they told me the repairs were not eligible for the warranty. They offered me a new pair of the same sunglasses for $102, which is ridiculous. They sunglasses lasted 7 months. Horrible quality, horrible customer service experience.

I recently purchased a pair of aviators from this business and I inadvertently bought a case as an added accessory thinking the glasses didn't come with one. When I opened the box I found that I didn't have to purchase the case separately. I called the first time and was put on hold for 25 minutes and the rep never came back and instead I got a phone survey to describe my visit...(seriously!) Second time I called I cancelled the entire order. Unfortunately, they only refunded me for the extra case but not the returned glasses too. After four anguishing calls, I realized I was dealing with complete imbeciles and called the credit card company and disputed the charges. If you ever need to buy Ray-Ban glasses, you're better off buying from a specialized retailer like Sunglass Hut whose employees know what they're doing as opposed to the jokers employed directly by the manufacturer.

They canceled my order on me with no rhyme or reason. Money's there, pay was taken out and refunded. Not sure why they canceled my order but that's their loss, I was on the fence about needing sunglasses anyway so I guess they made the decision for me and I won't be spending a rather nonsensical amount for an up charged unnecessary product. Maybe next time explain why you canceled someone's order and actually, how about you just don't cancel their order unless there's an actual problem. I have to say, I do quite a bit of online shopping and this is the first time the seller has canceled on me. I'm an impulsive buyer and somehow they managed to lose my business. Aside from all of that, their site is rather slow and clunky. And I don't even need to get into the ringleader, market choke holder that is Luxottica.

I mean, come on. The site is just awful. The process which manages payment is dis-jointed and their coupon codes NEVER work. I tried using APPLEPAY for 20% off and the site advised that it was expired but use this code instead "_P_U15FDCBG". Using that code says it's invalid. I remove the underscores and the process returned that it was already expired. I previously purchased pair of sunglasses during the pandemic and chalked up the terrible site flow and customer service to a side effect of businesses closing for health reasons. It's now painfully obvious that their e-commerce structure is just terrible and they've done nothing about it in two years. Ray-bans aren't even that nice

Worst customer service ever!
Last week I ordered a pair of wayfarer prescription sunglasses, and a lanyard sunglass holder, and they sent me someone else's prescription, and no lanyard sunglasses holder.
I discovered the switch when I saw the wrong frames, and put them on. My eyes hurt me so bad. I knew they were not mine when I discovered a prescription card in the box with a woman's name on it.
I called and a customer service rep by the name of Luis answered the phone.
I asked to speak to a service rep but he told me I couldn't speak to one if I didn't have an order number. I even asked for the name of his supervisor, and he refused to tell me.
I told him if he did not put a supervisor on the phone, I would file a dispute with my credit card company, and put a bad review but he still refused.
I have filed a dispute, and a stop payment. I will also be putting a youtube short of my experience for others to see and to educate them on what do with poor customer services like this one.
Supervisors must be held accountable for bad customer services.

My Order Was Supposed To Be A 2 Business Day Delivery, It Took A Week! I Ordered Them For My Trip & It Didnt Get Here In Time, So I Had To Do A Same Day Pickup Order From BEST BUY!

So I Had To Pay An Extra $349.00 For The Glasses At BEST BUY After I Had Already Ordered & Paid For Them On Ray-Ban For $318.00! When I Finally Received My Order From Ray-Ban They Was Not What I Ordered!

The Customer Service Representatives Was No Help At All! I Will Never Order From Ray-Ban Again Nor Will I Ever Recommend Ray-Ban To Anyone!