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Rakuten Reviews Summary
Rakuten has a rating of 3.1 stars from 2,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.
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Support really good and always ready to help. Answers was so correctly and quickly. They do really a good job! I'm happy to be with Ebates.
I don't understand why ebates remove my referral bonus when i ask my family members to sign up. They sent me a email back saying i self referral myself under my name when i have one account. I am very disappointed and im taking my business else where
Whenever I have to contact Ebates, they get back to me so quickly and always resolve my problem.
Somehow I managed to set up two different accounts on Ebates so my account showed no previous earnings and that I had been a member just since Feb. 2016. I wrote Ebates, and received a response and they merged the two accounts in one day. Not the usual response from many companies. Worth saying "good job".
When I encountered a lagging bonus back problem, I contacted with the Service Care. Mr/Mrs Kim replied very soon and solved it. Thank you, Kim.
Great customer service... with a very quick response!
They always take care of my questions.
I had a pending transaction, I contacted customer support, my issue was addressed promptly. I appreciate the good communication on the situation and the way my transaction was handled.
I requested information on a large ebates that was not appearing on my account. Ebates followed up several times to let me know the status--including when it was paid to my account. I appreciated the attention.
The mistake was probably mine, but that was never mentioned. The representative was very professional, told me how to send the information and did get my reward added to my account.
I asked a question about my account over last weekend. I heard back from them almost immediately today! Such good service
Ebates Customer Service is wonderful. They are very quick to respond and take care of any issues.
Purchased a Kohler kitchen sink. It arrived in an opened box with no protective packaging. Clearly, this sink had been returned. I am having it installed and will report if there is damage that I cannot see at present.
Download ebates on your mobile app now! You won't regret it!
I always forget to log into my ebates account before shopping and when I called Ebates to speak to a representative, they never fail to accomodate me! As a courtesy, they would update my account to reflect on my previous purchases (thank you, Mark!). They have one of the top notch customer service.
My experience with Rakuten started when I was searching for a camera for my wife, this particular camera averaged $750.00 for the camera alone. I stumbled across Rakuten and searched reviews, which were all positive. Rakuten offered the same camera for $680 and a whole accessory kit with it!
Upon checking out I recieved a notice that they would take $80 off my order for opening a credit card with them. Of course I did it. All together a recieved an amazing deal, and on top of that the credit company called me and wanted to confirm that I made the order before they charged me, which I was happy to know that their security was so vigilant.
My wife loves her camera and accessories. So the very least I can do is highly recommend Rakuten. It's a basically unknown company, but from my experience, a great one.
Ebates is a great way to shop & save money. The app is user friendly plus you find great coupons on stores you already shop at.
Exceptional customer service and prompt response to inquiries.
Kim was so helpful with my questions and responded to my email very quickly!
Use Ebates and retailmenot.com before shopping. You will be amazed with the cash back and instant savings. I have saved over $150 in a pretty short time and I did not have to shop when I did not want to. They credited me when I was not given the ebate in a timely manner.
Ebates customer service is awesome and on top of resolving issues quickly! Love Ebates!
From the business
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members