RadioShackReviews 32

I purchased a Canon Powershot G12 camera from Radio Shack and I bought their Protection Plan. The camera broke and was unusable as it would show on the screen that it had a lens error and to restart the camera. Every time I'd restart it, it would be the same problem.

So I took advantage of the Protection Plan that I had and I sent it off. The ones doing their Canon repairs is this place:

Cameras And Parts
4067 Hardwick St.
Suite 469
Lakewood, California *******

The repair was done fast and I didn't have to pay anything which was nice. When I looked up who was doing the repair (www.camerasandparts.com) I visited their website. Turns out the amount they charge for the repair is almost the same as what the warranty cost me. In the future, it would be better to skip the protection plan and if it breaks, just pay them to fix it. If it doesn't break, I'd still have my $90.

In this case though, the protection plan did come in handy and the repair was done very well. The came works like new without any problems. Plus I guess the protection plan is nice because if it breaks again during the coverage period, I'd be covered for another repair if needed.

I docked Radio Shack a star though because I see them charging what Cameras And Parts charges for the repair anyway (give or take). If they charge everybody this (most cameras probably never break), Radio Shack is charging too much (in my honest opinion).

Be warned, DO NOT PURCHASE Service contracts from Radio Shack. I purchased insurance for my Samsung Note 3. I was told at the store that all I had to do was bring in my phone and I would get a new one, no questions asked. What really happens - you have to open a service ticket and pay $99 non-refundable PLUS $550, which will be returned when you return the damaged phone. They tell you that as soon as the return item is scanned at FedEx you will receive your refund. What really happens - you sit and wait for over 2 weeks to get your money back. My phone was scanned on 9/12, they received on 9/16 and I'm still waiting for my $550 (today is 10/2). Every time you call you get a different story. So either they lie or they don't know what the truth is. Buy from anyone but Radio Shack.

Lousy return policy and poor customer service - Radio Shack has a 30 day return policy. NO exceptions! Over the holidays, my father almost died. When we believed there was some hope that he would be okay again, I ordered the new camera that he had asked for before becoming ill. Checking the return policy was not on my mind at the time. My mistake. My father continued to be hospitalized off and on throughout the month of January. He did not attempt to use the camera until the end of January at which time he realized that it did not have a view finder and he was unable to see well enough to use the camera. I spoke to multiple people through customer service regarding returning or exchanging the camera and was met by a bunch of robots. That's the only way that I can explain the mechanical, uncaring way that they repeatedly told me Radio Shacks's return policy. What a disappointment. Now I'm stuck with a $120 camera, and I have to buy a new camera for my dad.