Purple Carrot

This was my 1st purchase through Purple Carrot reason being I have a elderly vegetarian mother that is no longer able to cook. I thought this would be great however the 1st dish had a small u shaped hair in it and the 2nd meal had a 5 inch gray hair in it. Sadly my mom was not able to eat her dinner. After speaking with customer service they stated there is no account with my info? Weird as I was charged but they have no record?

They sent 2 boxes totaling 600 dollars to the wrong address on an old profile that hasn't been used in years and refuse to cancel the account before sending out the second box due to missing it by one day. No refund no new box. 600 bucks rotting on some random persons porch lol Jesus how inept can one company be

I have a subscription, and Purple Carrot doesn't care if you make an order. They like to charge customers. I don't order for a long time, but they said I needed to skip the order. They need money and find a way to make money.

I've been with Purple Carrot for years but they always have problems with login when you need to cancel and charge you even when you don't want a box that week (due to their technical difficulties). Then does not refund you or stop your order even if it hasn't shipped yet. They don't care and there's always something missing from the box which they won't send back out to you nor refund you a portion of your meal even though ingredients are missing. On top of that now they charge you $10 for shipping so you're paying $90 for 3 meals for 2 people that you have to spend at least 45 minutes preparing. This is for no meat or dairy so I don't know why it's so expensive. There's so many better meal kits out there so I canceled my account today and won't be coming back!

I mean, it doesn't get much worse than that. Pictures attached-- disgusting.

I tried contacting customer service to get a refund and all they offered me was $15 credit to my purple carrot account. It wasn't even enough to get a new meal, so that means I would have had to spend MORE money at purple carrot in order to use it-- as if I want to give them more money for spoiled food. What a $#*!ing joke.

I've never had an experience like this and have used multiple meal kit companies. I would never recommend this one. I tried to cancel online after my first order, it must have not gone through. I reached out to support and received a confirmation on 1/24 that my account and subscription have been cancelled as it didn't work online.

Then yesterday 1/30, I see another charge on my account with a box is in transit. I reached out to support, hoping they could refund me since I cancelled the subscription and account already, they said they can't do it as the box is in transit and they won't own up to the fact it should have already been cancelled. Attaching proof of cancellation 7 days ago below, far before the new box was in transit.

This is now TWO boxes I'm paying for after attempting to cancel. Again, I've never seen anything like this with a food service. Please issue me a refund and I will gladly delete this review.

I cancelled my service. Then they claimed I did not and charged me 88$ for food I could not eat because it contained gluten. I called them to dispute cancel the day I received it. Then they claimed I never cancelled but only temporarily suspended my orders. They agreed to cancel but charged me again for the following week with more food I could not eat. When I contacted customer service, they played coy, and overlooked the fact that I had called to dispute the initial charge, while they were charging me again. They pulled up records of conversations which verified nothing, and continued to lean on "policy" as well as twisting facts. Essentially, they lied several times and got another 176$ out of me. I am now having to cancel my cards and change all of my billing assignments to avoid further charges. I would AVOID them like the plague!

I used purple carrot for a couple years off and on, mostly because I lived in a rural area with grocery stores that lacked much choice in vegan foods. I would get some ingredients in the box that had gone bad about every other time, I would have missing ingredients in the box about 1 or 2 times a month, and missing whole meals I had purchased from the box about once a month in the last few months. Not a good value at all, plus having to contact customer service each time was a hassle. I moved recently and chatted with customer service about getting a box at my new address, they said it was all set in my account, but then I saw the box was being sent to my old address where no one lives, I tried to have them redirect since it was still 7 days before delivery, but no, that was beyond their capability as a business who delivers food. So now there will be a box of rotten food at an empty house, what a waste of my money and food! They obviously don't value customers or the food they deliver.

I am honestly shocked at how poor the customer service is at Purple Carrot. I expected more from a company that seems to market itself as a higher quality line in food delivery. The food was good - that deserves a star but I can get food elsewhere and be appreciated and taken care of as a customer.

I ordered a week's worth of meals four weeks ago. I received an email apologizing for a delay, then waited for a delivery the following week. Two weeks past. I followed up and found out that Purple Carrot deleted my account. I signed up and they ghosted me. I sent them a message today, but I am fed up and I have been ghosted.

I placed an order and waited. On delivery day I was notified my order had arrived. Nope, nothing had arrived. I contacted them about the lost shipent and they accused me of trying to scam them. Said I sent the order to another address which was not my home address. Said it was totally my fault my order did not arrive. They admitted at one point that they get frequent complaints about this issue. They granted me a "one time courtesy credit" to my account but not a refund. Then they told me my next order would be shipped to the same wrong address but I did not take responsibility to correct "my mistake". And they would not provide any credit or refund. I never approved a second order. And it was still a week until that supposed "order" would ship. I emailed to explore a supervisor about the issue. The response was the same BS about my not being competent enough to enter my own address in the order. And they would take no responsibility for "my mistakes". I locked my credit card to prevent them from making any additional charges against my account. I will be taking this up with my credit card company. This organization is a total SCAM. BEWARE!

Buyer beware! Predatory company with awful customer service. They are unreasonable and unwilling to work with their customers.

I'm not sure who they hire for their customer service representatives but this is the worst service I've received, even past the cable company (we all know how terrible they are). I had an issue with the box not being canceled, my account being charged and they refused a refund. The woman I spoke with was condescending and wouldn't let me get a word out. Refused a supervisor and ended up hanging up on me. I called back and got an equally rude and unpleasant, unprofessional woman. Im assuming they don't get paid enough and hate their job, them being so rude to their customers. The only reason I'm giving one star, is because I have to select at least one.

I ordered this product, just wanting to try it out, and being assured that you could cancel anytime, I felt that I could see what it was like. After receiving a big box that I couldn't lift, and bringing all the food in to the kitchen separately, preparing the meal, ( needing oven, stove top, and my own olive oil) 30 minutes later it was done, but I was exhausted. I tried to cancel the next day, and was told that I couldn't cancel my next order, which was a whole week out. This is an expense I didn't count on, and didn't want. Be careful, because you're in for 2 orders, not the easy canceling policy I thought it would be.

I have never bought food that you MUST use a microwave, It was disheartening to see after I bought the 2 meals home that I HAVE to use a microwave to cook the meals. I no longer own a microwave. I wasted my money.

$70 for a box of produce? Gtfo. They stole my money after cancellation and are refusing a refund. AVOID

I called in about a series of issues with my orders not changing after I had confirmed adjustments or tried to skip a week. I found out I had two duplicate accounts under identical login information. They accused me, the person calling in to report the problem, of trying to get extra meals and worm out of paying. This had only happened for 2 deliveries before I called in and tried to find out what was happening. They took no responsibility for a duplicated account and refunded me a small portion. I had so much food, we didn't have room in our refrigerator and most of it rotted. I had to call in many (like 50 times) just to get someone on the line, they just don't answer. I got the manager of customer service on chat and she just ignored me... Refused to respond. I've never dealt with

I had a gift card so I figured I would only be paying around $25 (out of pocket) for about 6 ready to eat meals for my work lunches. I also figured that I would be able to freeze them. No where on the site does it say you can't freeze the ready made meals, but when they came it says so on the packaging. I put them in the freezer anyways. They were dated to eat 6 days after I received them. Next issue, I put in my order, then 2 days later received an email saying they needed to substitute one of the meals. I was able to go in and change that out for something else, not too big of a deal. But then a few days later, I get an email saying they are cancelling the entire order for some reason and gave me a $13 credit for my trouble. But now it's too late to order for the following week, so I put in an order for the next available week. It goes through. Shipping link in email didn't work. On the Tuesday after Labor Day I remember to go in to account to check shipping info to discover that the package had just been delivered. Come home to find that one of the prepackaged meal trays was cracked and leaked into the inside packaging and onto the other meals. This was clearly from PC's end, not the shippers fault as outside of box was fine. Got a quick response from PC (within a day) apologizing and giving me a $13 credit. I won't use it. It's too expensive. I haven't even tried the meals yet. The fact that you can't leave any feedback on their website is troubling, and the website itself is clunky to use when looking for nutrition info and comparing meals.

They f#$%ing gave away my Thanksgiving Box because they made an accounting error and charged me $120 instead of $75 so they just canceled my order. They said sorry for the inconvenience! Really! So we have no food and I had to cancel the family gathering because we are vegan and have no other options!

My order was cancelled without notification, leaving me in a real bind. When I checked to see what day the order would ship, I found the order had been cancelled. They evidently oversold.

Tried this service for a few weeks. Many of their selections are great but some I found complete unpalatable. Almost every week they substituted at least one of my meals with an unpalatable one. They gave me a 6.50 credit each time but that isn't helpful if I'm not going to eat it. I was still paying half price for something I won't eat and didn't select. The boxes were also almost always late and sometimes the food was past the freshness dates. I finally grew tired of this and thought I had canceled my subscription. Apparently I had it on a 10 week hold. So I was just alerted that more food was coming with an email telling me about a substitution, of course. Yes, they had sent a couple of others but since I thought I had canceled, assumed they were just spam and disregarded.
So the food hasn't even been sent yet but they say there is nothing they can do. They even sent me screenshots of the emails they had sent me, just to make sure I understood that it was my fault.

When you try to skip meals, purple carrot website will end up sometimes reversing the skip. They then send you an order you never wanted, and they refuse to refund, even if they haven't shipped yet. When people file complaints, they respond in all caps telling the people it's their fault. Horrible company, low quality ingredients. We received tortillas that has a texture like paper. Bad business run by bad people. Hopefully they end up out of business.

Absolutely would not recommend to anyone. Their recipes are not actually healthy, they send you about $10 worth of produce, and it comes in the absolute WORST environmentally friendly packaging possible. They do NOT email you in advance when your order is coming up (I travel for work a lot, so I have to remember to log in frequently to opt out), however they will email you when the order shipped. You could literally spend 5 minutes in a grocery store to pick up the items they send, cook the healthier and be happier with life. Oh, and not have to deal with POUNDS of toxic packaging meant to keep the $10 worth of produce cold.