Wrong color shipped. Biometrics don't work. Wasted time and money,...

This company is HORRIBLE. They do not respond to or care about customer problems or complaints that THEY'VE CAUSED. It took my filing a Better Business Bureau complaint against them to get them to respond to the BBB about THEIR MISTAKE, which they do not acknowledge or address. They act like they know nothing about the problem and are only just now reading about it with the BBB for the first time, despite my having emailed them 17 times.

You can only email this company. It's impossible to call and reach a human being, and even if you are lucky enough to leave a message on their answering machine, they will not call you back. I've also tried to contact them through their Facebook page, but that is also not possible, and they repeatedly delete the honest bad review that I post on their Facebook page on a daily basis. They only want consumers to see the bogus good reviews.

This is what we went through with them because of THEIR MISTAKE: They sent us the wrong item. I contacted them to advise them of this, and received one email back from them offering either a 20% discount OR an exchange. I opted for the exchange and then never heard back from them again. I keep sending them email after email, but they ignore me. I think they were full of you know what when they made the 20% discount option OR exchange offer, never intending to do the exchange, and who knows if they would have even done the 20% discount either. They probably expect most people to take the 20% off option, but my husband wanted what we ordered, and not the WRONG item that they sent us. I believe they try to run the clock out on you as regards being able to return items to them (despite it being THEIR MISTAKE). This is a pattern of behavior I've found out about them on other review sites.

Secondarily, they offer a 10% discount if you'll provide them with your email address. The first pop-up shown to you asks for your email address. This is misleading because they next require your telephone #. However, when you provide your phone # it doesn't state it needs to be a cell phone #, which I only found out that it did afer having provided my home phone #, which is a landline, the only phone that I have. After receiving my phone # it referenced sending a text message to you immediately with I guess an activation code for the measly 10% discount. They clearly want your phone # so as to be able to harass you with spamming text messages forever and ever after you purchase from them. Because I don't have a cell phone their activation message disappeared into the nethersphere of the world and I did not receive the 10% off despite having already given my email address as well as home phone #.

I wanted to call and ask for help in receiving the 10% discount, but funnily enough they don't list a telephone # on their website yet have the freaking nerve to want YOUR phone #. I did however find a phone # for them doing a general Google search. However, their phone system is an automated one, meaning there is no live human being to speak to. When you call that phone # it will only let you go to a voice mail. I ended up purchasing without obtaining the promised 10% discount, in the hopes that post-transacting with them they might retroactively apply the discount if I emailed them and explained the problem to them.

Trust me when I tell you they did NOT apply the discount, but LIED that they had. How do they think I'm not going to know that they didn't when I can clearly see the amount that I was charged and what I paid, none of which included that discount. I do I feel that it is discrimination against people with no cell phone #s to not provide a discount, and that their 10% discount offer was a "bait and switch" scam to obtain your cell phone #.

What reputable company doesn't have a telephone number listed AND that it is one that takes you to an actual human being? No one reputable, only disreputable companies and people.

After all of this, I read up more about this company on other review sites online, including the Better Business Bureau, and they have the worst reviews I've ever seen. Other people have reported the exact same issues I'm going through trying to deal with this company, and they have all been unsuccessful with doing so. As a result I have reported them to the BBB, will be posting reviews on every website that I found others' reviews on, and will have my credit card company deal with them as well. If I ran my business the way this company runs theirs, I'd be OUT of business!

I ordered a case from this company on April 2,2020. I was told it was in stock and shipped. As of today 4/29/20, I have not received the case. I emailed them multiple times and get the same reply every time. "All cases are in stock and ready to order. We are currently manufacturing cases and will ship as soon as they are available".
In addition the tracking numbers from DHL and USPS have been canceled. Both tell me the package was never received by them. Do not waste your time or money with this company. They are a scam.

Punkcase, 27 Apr 22:04
We are now taking orders for this model- all cases are available for sale on the website, punkcase.com.
The cases are currently being manufactured. We will be shipping them as soon as it becomes available.
We normally ship the next business day if the product is available. Shipping label will be created for shipment and product will ship when it becomes available. The case should be shipping in 10 business days.

Your order is on the way. Track your shipment to see the delivery status. (April 2,2020)
DHL tracking number: **************045XXXX
Items in this shipment
| | Galaxy S20 Waterproof Case PunkCase StudStar Clear Thin 6.6ft Underwater IP68 Shock/Snow Proof × 1
Clear
If you have any questions, reply to this email or contact us at *******@punkcase.com |

My review is not biased. I got the alligator design mobile holder with punkcase logo printed on it, but in generic alligator clip product cover written "Alligator Clip Vehicle-mounted mobile scaffold" (check my trustpilot profile picture for this image) with Chineese letters and writings and nothing like Punkcase on it. This product appears with many other brands like Tomson, XO, Aeoss, Abbery, Hanbaili etc, and even without any logo. On this generic product, they print their logo and sell it as their own. But punkcase.com did it beautifully at an very high price. What else? Quality remains same and unacceptable. My review is purely based on personal experience. Punkcase knows what they did. I know what I got. See the uploaded images of the product I got and the cover it came in.

With the order #******* for a black punkcase mobile holder, I got a blueone instead. In addition to that, this thing without punkcase logo, imported from China, is available in India for half the price, and the assurances seen at punkcase.com creates an illusion that the item itself is superior and is manufactured by punkcase. This is clearly misleading.

I am not an ignorant guy and only because I thought I will get the product manufactured by Punkcase, I shelled out extra $6 and shipping cost, and bought it from punkcase.com website. After getting the product in hand, I finally understood that the same Chinese product is available in India at half the price!

The cover reveals it is a Chinese product and has no indication of punkcase logo or writings on it.

I had to attach extra layers of 3M tape under and over the base of the mobile holder, to keep the holder pasted onto the dashboard while it holds the mobile phone, which finally looks ugly. It cannot hold itself firm even without any mobile in it, on the dashboard at least 3 seconds with the adhesive tape provided with the item.

Also adding the links to the same product available at cheaper prices from $4.44 (INR 305) with free shipping, in India and all over the world.

The trust put in punkcase went in vain. I understand I paid an undeserving $13.97 (INR 958) amount for this kind of Chinese alligator clip and am feeling cheated and lost my money. For the money I paid on punkcase.com, I can buy 3 alligator clip mobile holders from aliexpress.com This is a product manufactured and supplied with out any quality assurance procedures.

Punkcase.com will simply won't publish any genuine reviews we write on their website, about the product's negatives.

After all punkcase customer care replied with an option to return the product where I will have to bear the return shipping fee, to get the product refund. Seeing the Punkcase logo on the product thinking that it is not the generic mobile holder, I decided to use it on the car dashboard, found the adhesive is very poor and cannot hold the mobile phone for even at least 2 seconds. Again the return shipping fee will be half the price of the item itself. So after returning the item, they promsed full refund around $9.98 where I already loose the amount I paid for shipping by punkcase and return shipping totaling $8, and paypal charges. So I simply lose more than $8 for getting a refund of $9.98.

On January 29th, 2018, I ordered a cellphone case from the website punk case. IPhone 7+ Plus Waterproof IP68 Case, Punkcase [Puple] [StudStar Series] [Slim Fit] [Dirtproof] × 1
Purple
$36.98

Feb 9th, I got the case in the mail and realized I had ordered the wrong size of cell phone case. I immediately emailed the company and notified of the mistake and requested an exchange for the proper case.
Punkcase,

10 Feb 21:14
Hello,
We are sorry to hear that you are not happy with our product. Please keep in mind that we have lifetime warranty exchange policy if the case arrived defective. If you wish to return the case for an exchange or a refund, please ship the case and all of its contents back to the address below. We will need original receipt which include the order # or a note with your original order # and instructions for the reason of return. Once the product is received, we will issue a refund. Please note after 30 days, store credit applied only.

punkcase.com
Attn: online returns warehouse
Original order #______________
1725 avenue m, 2nd Fl
Brooklyn, NY *******

Feb 16th, the cell phone case was sent in the main with the instructions of which product I'd like to exchange as requested. Postage paid by myself.

Feb 18th punkcase was provided with the Tracking information for the package.

March 2nd, I received notification it had arrived at the returns warehouse.

March 3rd they asked which product was to be exchanged although that information was already provided in the package itself.

By March 10th I emailed the company again waiting for a response that they were sending me a new cell phone case.

Emailed again March 15th for follow up. Still noting advised if they are sending a new case. I also called the phone number on the website for returns.

March 22nd - emailed them again -- I contacted your phone number over a week ago confirming why I have not received my new case yet! I still have not had any notification about the new iPhone 7 case that I requested being shipped!
Please explain to my why I am getting the run around on a product that I have paid for and now am not receiving!
The replacement case I want is this one.
Please advise immediately when I will be receiving it!

March 23rd - I got the new case in the mail, and it was the exact same case that was the wrong size in the first place.

It is now April 24th, I have made several attempts to contact the company via phone, and email. And still have had no response.

Buyer beware, if you have any issues with your product, you likely wont get any proper response. I'm now stuck with a case that I can't even use.