Public Storage Reviews

03-31 Makaila Pappas rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO *******-5671

05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking.

The storage bill remained paid and up to date during this time.

08-01 I physically went into the location and paid cash to change the lock and for rent for the month of August. They stated they would call us when the lock was switched so we could get her and her mother's belongings. We called them a few times and it was not done. They assured us that they would call once it was completed.

09-10 Luke called Makaila to advise that storage was past due. She told him we paid over a month ago to get the lock changed so we could remove her and her mothers items. He stated that the lock was changed on August 24th but we had to pay for sept before we could get the contents. I called Luke and explained the gravity of the extenuating circumstances and that the contents were the last of her deceased mothers belongings and asked if there was any way that we could just come the next day and pick up the contents. He stated he would call his manager and call me back. I still have not heard from him.

09-13 Luke called to advise the storage was past due and she asked what she was supposed to do being crippled and having no more money. He stated he was just letting her know.

WORST experience EVER!. 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they're giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up… (UPDATE 2 MONTHS LATER) They still haven't refunded the money from the unit I never used which was $200, and when I went to pick up me things on Sept 4th they said I owed $159 for those 4days when I was told it would be prorated. I refused to pay it because they still owe me $200 and its ridiculous to charge $159 for 4days. I called the corporate office and customer service, and left several messages. I was suppose to receive a call back with in 48hrs. No one EVER called me back, instead they sent the remaining balance to COLLECTIONS stating that I now owe $198! THIS COMPANY WILL RIP YOU OFF! STAY FAR AWAY!

Lem Lem was courteous professional and Helpful at location:

9701 Aurora Ave N
Seattle WA *******

Thanks!

Nathen was very nice and helpful! He made it real easy and convenient. Store with Public Storage.

I use public storage and the people that help me was kind and very helpful.

TALK ABOUT SCAM AT ITS BEST HERE! "PUBLIC STORAGE 1852 LASALLE AVENUE, NAPERVILLE ILLINOIS *******" BEWARE OF THE DECEIT UNETHICAL STRANGE CROOKED GAMES HERE WITH BILLING SYSTEM LIES... AFTER LIES FROM PROPERTY MANAGER, DISTRICT MANAGER, REGIONAL MANAGER AND EVEN CORPORATE WHICH CONFIRMED BOTH PAYMENTS RECEIVED AND PAID... NOT RETURNED... NOT RETURNED FOR NON SUFFICIENT FUNDS EVER. ITS BEEN AWFUL FROM DAY ONE WITH THE OFFICE MANAGER WHO THINK SHE SLICK WITH EVEN SELLING YA AN ALREADY USED LOCK FOR $20.00 BUT SAY SHE ALWAYS TAKE NEW LOCKS OUT THE ORIGINAL PACKAGING BEFORE SELLING THEM NEW TO CUSTOMERS. ANYONE CAN RECOGNIZE A BRAND NEW LOCK VERSUS A USED LOCK... BUT I WENT ALONG WITH IT JUST TO KEEP THE DAMN PEACE AND SIMPLY TO GET THE HELL OUT OF NAPERVILLE ILLINOIS AS I HAD MOVERS WAITING TO UNLOAD MY FURNITURE/ BOXES IN TO MY STORAGE SPACE. SUDDENLY THESE DECEITFUL PROS HAVE MY PROPERTY IN LIEN/AUCTION STATUS AGAIN... FOR THERE JOY AGAIN... AND KNOW HOW TO EVEN MANIPULATE THE BILLING SYSTEM TO SHOW PAYMENTS NOT RECEIVED AND WILL GET YOUR OWN BANK JOIN THEM IN THERE CROOKED DECEPTIVE DIRT AS THEY DONE BEFORE WITH NO SHAME... AS SOMEONE INFORMED ME ITS A BATTERY OF THEM AND THIS IS EXACTLY WHAT THEY DO TO HATED ILLINOIS WHISTLE BLOWERS... TRY THERE VERY PRO BEST TO MAKE SURE YOU LOSE EVERYTHING YOU OWN WHEN YOU REPORT CORRECTION IN ILLINOIS. I WONDER WHY... PUBLIC STORAGE CORPORATE OFFICE HASN'T RETURNED MY CALLS REGARDING THIS EXTREMELY SERIOUS MATTER... NOT EVEN THE REGIONAL MANAGER SINCE JUNE 30,2022?!?!?!?! PURELY A EVIL HATEFUL WICKED VINDICTIVE GAME WHICH EVERYONE KNOWS IS TYPICAL HERE AND IT NEEDS TO BE SHUT DOWN REALLY QUICK... NO ONE IS ABOVE THE LAW... NOT EVEN IN ILLLINOIS... FED'S PLEASE INVESTIGATE!