Public MobileReviews 61

I was unable to log into my accounts for 3 days and counting. My accounts are both in good standing and always have been that way. One of my phones was stolen and was replaced; however I could not order a sim card since the web page required to navigate into my account was in a constant state of refreshing. There are no humans to talk to at Public Mobile and all avenues ay an attempt for Customer Service lead to the page constantly refreshing. Very frustrating and annoying.

My auto billing credit card changed due to hsbc turning into royal bank, they keep getting paid but they shut down my service my e mail account was hacked and i lost it. So not able to contact them. No 1 800 number nothing i can do, they keep billing me for no service. I WOULD NOT RECOMEND SIGHNING UP AS If anything is wrong to bad so sad they don t care

I have purchased a US roaming package, which was not launched and I have spent my way home to Canada with no internet. Tried to get a refund from tech support, however, these are truly evil people - with no passion for customers. They will not refund $20 but will lose a 3.5-year-old paying customer. Very, very happy to move elsewhere!

DO NOT use Public Mobile! I had a relative visiting from Europe who needed a phone plan for a few weeks. My provider told us to use Public Mobile and cancel it when he left Canada. It was extremely difficult to get activated and didn't agree to ongoing charges. Then it was almost impossible to cancel. I cancelled by going online into the account, and then I was charged again a month later. I was unable to go back into the account to dispute the charges. I then tried to dispute charges through my credit card company. I was told I needed proof that I canceled the account. I had to cancel my credit card to stop the charges. Public Mobile is a scam company making money off anyone that is stupid enough to use them.

DO NOT switch to this company. You have to deal with robots or online forums. No support on the phone whatsoever. Signed up for a 6 months service, they couldn't activate my service nor port my number and they never refunded me either. Only in Canada this kind of business would be legal.

Absolutely no customer service support. No person to talk to about any service or support issues. Weak signal always. I am in southern Ontario so no lack of towers. Had no data for over a month and of course you can't get a refund for lack of service since you pay ahead. Left and moved to a real cell provider that at least has customer support and most importantly better signal strength.

My subscription term ended on Jan 8. So they put my phone on hold and did not inform me. On the 24th, someone sent me a message on Facebook that my number didn't work. (OK, I don't get many phone calls.) Would it have killed them to send an email telling me that a subscription renewal was needed? And now I am in a do-loop of trying to make a payment to be told they can't process it now, try again later.

I rarely write review on internet but I had to warn you guys. Cannot even log in to the app. Cannot even chat with a real person for help, cannot get a refund for NOT RECEIVING ANY SERVICES. PLEASE STAY AWAY from this $#*!ty company. Public Mobile is owned by Telus, so TELUS SUCK

Submitted two "tickets" for help neither one answered. Chat bot useless. Online chat waited 75 minutes only to be told can't help and to submit a ticket. I told them I submitted two with no response. Chat ended with no response. Ported my number over to Koodo same plan and actual person to talk to that was able to answer my questions and very helpful. Public also billed my c.c. For the next month of service that I didn't use and no refund.

Had trouble after a long time where they locked my wife out of her account and could not resolve it. It took weeks until finally someone assigned another account and we were able to get access once more. Thank goodness she was able to use the phone during that time. Its a bargain but customer service is online only and some not too swift people involved.

On every monthly bill you will accumulate points 5% (eg: $30,1.45 pts.). If you get 15 pts. You can apply this to your monthly bill. At the end of every year you get an additional 10 pts. For staying with Public Mobile.
When signing up you either need to give your account # or your IMEI number if you are porting your number from another service provider. To find your IMEI number on your phone dial *#06#.Also you don't need a physical Sim card on newer phones but can get an Esim which is cheaper and is installed when signing up. Public Mobile uses the Telus Network which is very reliable

Been on our plan for 3 months with a trip to Maui and very happy.
I found if I used T-Mobile as my US carrier the service was great.
Auto billing is working fine as well

I can't believe that a company can just completely ignore their customers and stay in business I pray for the demise of every leach that is part of that business

I am trying to transfer my number from them and they're blocking me by not sending me the sms and i cant even talk to anyone and now i cant even sign in to my account becouse there site is not working the log in

If I could rate it as a negative, I would! The most despicable service provider to deal with. The network is permanently down and they lock you out after trying to sign in once! No-one to talk to regarding accessing your accounts, changing your accounts or even to get help.
Everything is automated and no chance of getting assistance other than with a "bot"
Do not under any circumstances, however good the rates, go with this despicable company!

This provider is a joke. It is impossibke to get any help. Everything is online so there is no live chat or phone calls. And when you open a ticket for support you get a reply 3 hours later, sometimes longer. Over 4 days you'll go back and fourth every few hours with various agents. All who will just agree with their colleague before them and say what they said, and actually none of them know the issue at hand. You get attitude when trying to explain the situation and treated like your stupid. In the end the problem has no remedy. They try payment without notifying you or having your consenr, so you pay $50+ for a plan on an eSIM, and it does not activate the account you want, They expect you to pay another $50+ for a plan on your original account you can not sign in to. And they can not refund the payment from the second account with eSIM, transfer plan, nothing at all to accomodate. So you're expected to keep taking money out of your pocket and put it into their scam company. Eventually after no real solutions or remedies to fix the issue, with all the added stress, frustration and extra payments they stop replying all together. Oh and let's not forget, to keep your plan active you must add funds before the due date or pay on due date, which is impossible when you can not sign in to your account no matter what and do not have a 4 digit pin to call *611 and complete it that way. Absolutely hate this company. I regret ever signing up. Years ago there was normal customer service call-in features. But now, it's just ridiculous.

Transition to Public Mobile was very smooth from my previous service provider. Public Mobile also provided an ESIM so I didn't have to buy a physical Sim. Also Public Mobile uses the Telus network and their rates are cheaper. For a $10 credit at activation use referral code Z3ZP59.

I was initially impressed, especially with the value and had some good online customer service, but now I have a problem and its been 24 hours and a bunch of ignorant CSR's are telling me to login on a locked account. 24 hours later and many steps tried and it is still locked and I cannot move the account from an Iphone esim to an Android esim phone.

Company offering the cheapest plan including unlimited calls and data (1 GB) in Canada. At first, I was a little suspicious because it seemed too good to be true. In the end, I am extremely satisfied. The only notable difference with my previous provider was a drastic drop in my montly bill from $ 40 to $ 23 (including the renewal premium of $ 2). Regarding the phone number transfer from the former supplier to the new one, a point of service such as Walmart does the process fast and well.

Customer service is done entirely by email and its level of efficiency is correct according to my experience. It involves contacting the administrators (PM employees) directly regarding a specific question or problem with your account, or asking the online community for general advices.

In terms of network coverage, Public Mobile (property of Telus) uses certain frequency bands of the Telus network. The coverage is correct in my rural area (LTE with 3 bands out of 5 on average), but excellent in cities (LTE+ with 5 bands out of 5).

Public Mobile (PM) even offers additional discounts if you refer or are referred as well as a loyalty discount of $ 1/year. If you like my review and need a referral code for 10$ off when activating your SIM card, please use this 6 digit code: R86KY8

Finally, I highly recommend this provider who offers a cell phone service with one of the best quality / performance / price ratio on the market in Canada!