The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great service excellent records keep it very cheap
Pleased with results to date for those searches I have run
Majority of the information is incorrect. I'm paying to view information that is totally false or just nonexistent on the site all together.
Things are very accurate and trustworthy. It is an interesting website to be on!
I found good information thank you for your service
Well I really appreciate it because it's helping me find out a lot of things that I didn't know about a lot of people thank you very much
Fair but not enough information. Need more details?
I really expected more than what it gives but very good for trial offer
For the people who have been exaggeratedly stalking and monitoring me. This comes to great use
Great information when i need it. So glad i got what o was looking for.
Not enough info offered. Many categories empty when I know for a fact there should be information applied. Disappointing
Lacking a lot of info on several people that I looked up
Kind of confusing. You show me the person I'm looking for then find my account and then it opens on dashboard and doesn't show the person I was looking for! Not sure where to go then. Also you aren't showing all records because several people I looked up had arrests that you didn't show.
Isn't as easy to navigate as I thought and isn't terribly efficient but it's ok
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support