The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Inaccurate information
No current criminal information.
Great always working and excellent information. Thank you
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Needs to be current! Errors need corrected! If I am expected to pay for this service, info would definitely need to be updated!
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Limited info on searches. Not updated to current. No photos
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Nice app and tool to use at your finger tips I believe they cover the bases and basics
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A lot of good information is available. I can easily search family members as well.
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I love it and everything I have gotten to experience so far thank you for everything
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Great
Very helpful. And easy to use. Just wish it was an app..
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Your criminal accounts are wrong when I know the people have records
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So far the information I found on my person is old information not current. So a waste of time and money
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Found everything I needed to finish what I was doing. Thank you
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These are incorrect. I've put in people that I know have a criminal record and yours says none.
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Seems to be helpful! Lots of stolen identity in anyways possible to steal an identity.
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Great service app for info and support and help in getting your
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Most info I've ever been able to obtain in one search. Awesome information.
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Love it helps me a lot trying make a family trees for my family and myself
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Awesome It's the best it's very accurate and ask for a better app for information about people I know
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Awesome info, easy to navigate, spot on, honest, truthful.
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Good service so far h
No glitches not slow at all very informative
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Easy just not enough of the information I really needed just saying
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Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support
We appreciate your review; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.