Tried contacting customer support using multiple channels. The 1-800 numbers take you through a phone tree that ultimately hangs up on you. The only email address I could find is extremely slow in responding to any messages. After 2 business days and a weekend, I received a response apologizing, citing 'limited support on weekends.' I even tried social media with no response after several days. Absolutely ridiculous and suspicious that we are unable to contact a person when we have an account issue. This company seems to lack any sort of customer care team and is impossible to contact. We are a loyal customer that cannot get assistance with basic account issues.
PRWeb is an excellent service. Used it in a marketing/PR fashion and was pleasantly satisfied with my results. Multiple pick ups from large media outlets and exposure. Website traffic rose and our overall presence in the market rose immensely. I highly suggest using PRWeb!
PRweb is a scam. They used to be good 10 years ago, right now they are just horrible - the absolute worst. I spent $389 on the premium plan and all I got was 2 clicks. Also, in the visibility report they sent to me, all the 'news sites' they allegedly sent my release to, were all Z-list websites that have views of only a few hundreds a month. This is a big waste of money. Don't bother with PRweb or prnewswire, Cision whatever. Better to spend your money on Facebook or Google or Amazon ads. Don't do PRweb.
I'm truly disgusted with the amount of dollars this site charged me for a press-release that I could've gotten for just $10.00, that's right, 10 $#*!ing dollars. For new customers looking forward on working with paying this mess of a company money, stay away, press-releases are just not it. All the websites they send your press to looks the same, not surprised if it's owned by 1 or 2 people. I'm repeating myself, super disappointed, please don't do any business with this dumba*** company.
They hide their internal requirements to send out releases, pick at will what releases require an additional company authorization. Their user interface is third-world. They don't have spell check or auto-save, can't upload a video if it isn't on YouTube. Can you believe they don't even support Microsoft Word?!? Can't wait until I don't have to use them again. Complete waste of energy.
Used this one for business purposes. They offered press release distribution to a variety of online publications. The press release did get a good distribution, but I wish I have discussed the exact publishers beforehand as not all of my expectations we met. However, all in all, quite a decent service.
Paid for expedited service, did not get it.
Paid for help with submission, did not get it. Both editors were very low in energy and seemed burnt out with their job and unwilling to put a little effort in to figure out what I needed and I paid almost $800.
Asked for my money back when they had no viable solutions or ideas to offer
Review for PR Web and Vocus and OutMarket - We purchased a marketing suite set of services from these companies. PR Web - Vocus shifted our contract to Outmarket. This company was deceptive in their sales process claiming heavy lifting for services managing press releases and systems. The extent of their support was reviewing press releases for grammar. Recommend staying away from these companies and their services.
Changes all the links to nofollow from dofollow. Links from this website was one of the major reasons for SEO companies to go for Prweb.com. But now their value is not much valuable for small to medium businesses. Think before you spend any money with PRweb.com. You can go for other websites where you can get better value for money.
These guys talked to me whilst they were trying to pitch a sale. They seemed genuine, so I went along with them and thought I would give them a go. Now that my year subscription has passed, I decided to check on their performance... ABSOLUTE RUBBISH! There were only a few links to my website when checking google search engine with site: website.com procedure, and what's worse, none of the links would actually work! I have since tried to cancel my subscription (immediately), and they have still not responded, it has been 2 months since and they are still charging my credit card! ABSOLUTE RUBBISH! STAY AWAY FROM THESE PEOPLE IF YOU VALUE CUSTOMER SERVICE AND ACTUAL SERVICE-AS FAR AS I AM AWARE, THEY HAVE DONE NOTHING FOR MY BUSINESS. NOT RECOMMENDED!
Eight days after I submitted a press release -- EIGHT DAYS LATER -- after I had paid for it, approved it, and submitted the final, I get an email that it's on hold. And asks me if I'd still like to release it.
I asked for a refund. I also got a supervisor's phone number. I'm glad I did, because it's been several hours and I still haven't gotten an email confirmation.
PRWeb is totally worthless.
They have "editors" who want to nitpick everything that is written; and it is a waste of time dealing with them or PRWeb itself.
Don't waste your money!
I have been using PRWeb for quite some time. I think they provide the best ROI. I leverage my distribution list and their ability to get good SEO to max my exposure.
Overview
PRWeb has a rating of 1.6 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. PRWeb ranks 854th among Marketing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members