• PromGirl

PromGirl

Overview

PromGirl has a rating of 3.24 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 7th among Prom Dresses sites.

  • Service
    90
  • Value
    87
  • Shipping
    92
  • Returns
    57
  • Quality
    85

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
33
See all photos

What reviewers want you to know

Positive highlights

  • THank you prom girl for the excellent and speedy customer service.
  • In all, I'm so glad that I already have my prom dress and I'll definitely be using this site again.

Critical highlights

  • The quality was ok but what made it not worth it is the customer service.
  • Feel I should have gotten my money back and not store credit.
How would you rate PromGirl?
Top Positive Review

“Great company”

Kali R.
10/25/22

I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.

Top Critical Review

“Buyer beware! Deceitful return policy”

Heidi H.
5/12/23

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

Reviews (871)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) store credit (61) prom girl (81) return policy (86) restocking fee (59) prom dress (91) size chart (35)
Thumbnail of user kalir19
1 review
1 helpful vote
October 25th, 2022

I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.

Tip for consumers:
Inquire about return/exchange policy before purchasing a dress.

Products used:
Formal La Femme dress

Service
Value
Shipping
Quality
Thumbnail of user catherinem302
3 reviews
35 helpful votes
February 9th, 2019

The dress arrived quickly, when it wasn't what I wanted I sent it back and they returned my full amount (less return shipping as stated in policy) quickly to my original credit card. I will definitely use them again. They were true to their word related to their return and refund policy. Very easy to deal with and reasonable shipping rates (didn't gouge you on the return like some companies do).

Thumbnail of user khristinal
1 review
20 helpful votes
March 21st, 2018

Love Promgirl! We have ordered several dresses over the years from them. From pageants to homecoming they have what you are looking for. Formal wear always runs a bit smaller then your normal street size so you need to keep that in mind when ordering. Shipping is fast, and easy returns if needed. Typically you will need a little altering for a custom fit but that is to be expected. They carry all the name brands as well as very affordable but quality choices.

Thumbnail of user ethels27
1 review
0 helpful votes
September 8th, 2019

Homecoming Dress... The dress I ordered is more beautiful than it looked on line! Shipping only took 3 days! I'm already looking at the sales!

Thumbnail of user reginad17
1 review
0 helpful votes
November 16th, 2017

The dress arrived super fast, and its really beautiful! They even sent me a shawl with it. Though it feels a little bit bigger than in the chart, it still deserves 5 stars!

Thumbnail of user jasminer49
1 review
0 helpful votes
February 12th, 2018

Highly recommend Promgirl for their many beautiful dresses. This is our second purchase for a semiformal dance, and we have been more than happy with our purchases.

Service
Value
Shipping
Returns
Quality
Thumbnail of user promg
Customer S. – PromGirl Rep

She looks gorgeous in her dress! Thank you so much for sharing and being a loyal customer!

Thumbnail of user kimberlym162
1 review
1 helpful vote
February 6th, 2018

We ordered my daughters dress one week before the dance. It was here in plenty of time, great quality and great customer service.

Thumbnail of user jevonnee
1 review
0 helpful votes
October 23rd, 2021

PromGirl have the best prom dresses I ever seen. I went into their store for the first time when it was my prom and the employees in New York were so nice and made it fun. The dresses were beautiful! If I had another prom, I would most definitely go again.

Thumbnail of user asial1
1 review
0 helpful votes
March 8th, 2017

Super fast shipping and the dress fit really good. This is the second dress I've ordered from PromGirl and I haven't had any problems yet.

Thumbnail of user cherylh191
1 review
0 helpful votes
June 6th, 2018

My daughter is so happy with her dress great quality also very impressed how we got it so quick from USA to UK all round amazing

Thumbnail of user lucyv3
1 review
3 helpful votes
April 3rd, 2016

I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D

Tip for consumers:
Be careful, be smart, think before you buy.That goes towards using any website.

Service
Value
Shipping
Quality
Thumbnail of user sandraw156
1 review
13 helpful votes
April 23rd, 2018

I had a great experience with the chat line and with the customer service that followed. Prom Girl made sure that my daughters prom dress, which was out of stock, was ordered and sent directly from the designer. This service went above and beyond and I really appreciated it. We received it in plenty of time for her event and for some minor alterations needed. I hope in the future this industry can carry petites as well. Thanks again

Thumbnail of user leannet15
1 review
0 helpful votes
October 2nd, 2017

This was the cutest dress ever! I had an unbelievably amount of compliments on this dress. I was told by a teacher it was the BEST Homecoming dress she'd ever seen!

Thumbnail of user susanm416
1 review
0 helpful votes
March 2nd, 2018

Great staff! Great variety! Ordered a dress from your store and it was at our house in 2 days! We wil definitely be back and will recommend to others!

Thumbnail of user lorenaf5
1 review
1 helpful vote
January 30th, 2018

Great dress, fast delivery time. The dress looked just like it did on the picture and the fabric was very nice as well. Would definitely recommend and will purchase from this site again.

Thumbnail of user kristis42
2 reviews
0 helpful votes
May 6th, 2018

My daughter loves this dress. We did have to take up some, but we ordered big just in case they ran small. I think that it would be true to size and looks great. It is see-through, so we need a slip, but that is the only thing we would change.

Thumbnail of user annam230
1 review
0 helpful votes
May 18th, 2017

The dress is gorgeous and fits super well. I love the detail on it, I was scared it was going to look cheap and be cheap material! But I loved it. HIGHLY RECOMMEND!

Thumbnail of user gw101
1 review
14 helpful votes
October 8th, 2019

We ordered a dress that we loved but it had some quality issues when it showed up. While it was listed as a "final sale" item, the customer service team worked with us, understood we didn't have time to wait on another replacement dress for our event --- and refunded us the full price of the dress. That's all you can ask for! Will shop again here.

Thumbnail of user waleskao
1 review
2 helpful votes
June 15th, 2018

I searched everywhere for a prom dress for my 13 year old and it seemed impossible to find a dress that would fit her... shes tall and thin and every dress we saw wouldnt fit right. I went on this website and I am so glad I did my daughter is in love with her dress and so am i... Fits perfect... great material and it got here so fast I wasnt expecting to receive that that quick... less than a week it was here... love it and I recommend everyone to get the dresses from here... fast shipping great quality and good prices.

Thumbnail of user makennas1
1 review
1 helpful vote
August 20th, 2017

My dress came so quick and it's even prettier in person. I wasn't sure about the size and thought it would be much to big for me, I'm a 100 pound girl only 5'2" I usually am the smallest in everything my mom convinced me to get the 1/2 rather than the 0 and I'm really glad I took the risk it fits perfectly, length and everything. This is my second dress from this website and I am forever going to buy my dresses for school dances off of prom girl

Thumbnail of user barbs64
1 review
9 helpful votes
April 19th, 2018

Beautiful dress; nice quality material; the rhinestones on the flower area is a nice touch; I'm having more added to the waist area during alterations to bring some bling to the top. Fits true to size. Processed and received within one week of ordering. The clasps at the neckline were not very secure and one fell off while trying on the dress - will have it replaced during alterations as well.

Service
Value
Shipping
Quality
Thumbnail of user ninab164
1 review
7 helpful votes
April 4th, 2019

After reading all the reviews i was kinda hesitant cuz its online and most reviews are kinda bad but i wanted to give it a try i ordered the dress on a sunday night and it got shipped monday morning, i chose the 3 day delivery but it got delivered tuesday, basically sooner than i expected, i dont know if its because i live in Maryland and its closer, basically the delivery went smoothly with no problems but thats not the only thing, the dress was breathtaking! It was EXACTLY like the picture! Everything was amazing in it i fell in love with the first time saw it! Will be ordering from here again soon!

Thumbnail of user missyd11
1 review
0 helpful votes
September 28th, 2017

This was the first purchase we've made from promgirl.com. The dress fit my daughter perfectly and she looked gorgeous in it. She got many compliments on it. Ordering was easy; my daughter (she's 13) measured herself and told me which size she needed. I ordered it late on a Tuesday evening, and received it on Friday. Much easier and less time consuming than going out from store to store. Great deal and value! Oh, just FYI, the dress is all white with a nude lining on top.

Tip for consumers:
Sizing can be tricky and different everywhere. Don't go by what size you "usually are". Measure and use their sizing chart.

Service
Value
Shipping
Quality
Thumbnail of user tonir20
1 review
0 helpful votes
September 25th, 2017

The dress fir perfect. I was worried about not getting it in time but I ordered it on a Tuesday and I got it that Staurday.

Thumbnail of user darlened11
1 review
3 helpful votes
June 23rd, 2016

I ordered the dress my daughter had picked out, it arrived in the time stated and she loved it the minute she opened the box. And I will have to say, the dress is FABULOUS! This is a great site to buy awesome dresses at a great price. We will be using Promgirl.com many more times!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.

Business History

In business for 16 years, PromGirl is based in New York City and Middletown, DE.

Company Representative

Thumbnail of user promg
Customer S.
Customer Relations Team Leader
Typically responds within 15 hours
PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress.

We were founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event!

How do I know I can trust these reviews about PromGirl?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PromGirl?