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PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 7th among Prom Dresses sites.
This company responds to reviews on average within 15 hours
I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.
I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to the website and ordered a size 4 dress. However, the dress that was received is closer to a 2 than a 4. My daughter is very petite, so there is no exaggeration with my assessment. Though very pretty, the dress has an insane amount of glitter. To further exacerbate this situation, I was charged an additional $175 for duty charges after paying $200USD for the dress, plus $40USD for shipping. I am in Canada, so imagine my surprise when this order came and the delivery person tells me that I need to pay $175 to receive my package! I spoke to UPS who recommended speaking to the company and asking them to absorb the costs. However after several correspondence with the company, the final verdict was that this was my responsibility. Had I been aware of these duty charges, I could have decided if that's a costs I wanted to pay. Now. I am left with a dress that does not fit her properly, and we will have to find an alternative. Spend your money elsewhere! I know for me, I will never do business with this company again.
I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.
Tip for consumers:
Inquire about return/exchange policy before purchasing a dress.
Products used:
Formal La Femme dress
The dress arrived quickly, when it wasn't what I wanted I sent it back and they returned my full amount (less return shipping as stated in policy) quickly to my original credit card. I will definitely use them again. They were true to their word related to their return and refund policy. Very easy to deal with and reasonable shipping rates (didn't gouge you on the return like some companies do).
Homecoming Dress... The dress I ordered is more beautiful than it looked on line! Shipping only took 3 days! I'm already looking at the sales!
The dress arrived super fast, and its really beautiful! They even sent me a shawl with it. Though it feels a little bit bigger than in the chart, it still deserves 5 stars!
Highly recommend Promgirl for their many beautiful dresses. This is our second purchase for a semiformal dance, and we have been more than happy with our purchases.
We ordered my daughters dress one week before the dance. It was here in plenty of time, great quality and great customer service.
Love Promgirl! We have ordered several dresses over the years from them. From pageants to homecoming they have what you are looking for. Formal wear always runs a bit smaller then your normal street size so you need to keep that in mind when ordering. Shipping is fast, and easy returns if needed. Typically you will need a little altering for a custom fit but that is to be expected. They carry all the name brands as well as very affordable but quality choices.
Super fast shipping and the dress fit really good. This is the second dress I've ordered from PromGirl and I haven't had any problems yet.
PromGirl have the best prom dresses I ever seen. I went into their store for the first time when it was my prom and the employees in New York were so nice and made it fun. The dresses were beautiful! If I had another prom, I would most definitely go again.
My daughter is so happy with her dress great quality also very impressed how we got it so quick from USA to UK all round amazing
I had a great experience with the chat line and with the customer service that followed. Prom Girl made sure that my daughters prom dress, which was out of stock, was ordered and sent directly from the designer. This service went above and beyond and I really appreciated it. We received it in plenty of time for her event and for some minor alterations needed. I hope in the future this industry can carry petites as well. Thanks again
I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D
Tip for consumers:
Be careful, be smart, think before you buy.That goes towards using any website.
This was the cutest dress ever! I had an unbelievably amount of compliments on this dress. I was told by a teacher it was the BEST Homecoming dress she'd ever seen!
Great dress, fast delivery time. The dress looked just like it did on the picture and the fabric was very nice as well. Would definitely recommend and will purchase from this site again.
Great staff! Great variety! Ordered a dress from your store and it was at our house in 2 days! We wil definitely be back and will recommend to others!
My daughter loves this dress. We did have to take up some, but we ordered big just in case they ran small. I think that it would be true to size and looks great. It is see-through, so we need a slip, but that is the only thing we would change.
The dress is gorgeous and fits super well. I love the detail on it, I was scared it was going to look cheap and be cheap material! But I loved it. HIGHLY RECOMMEND!
We ordered a dress that we loved but it had some quality issues when it showed up. While it was listed as a "final sale" item, the customer service team worked with us, understood we didn't have time to wait on another replacement dress for our event --- and refunded us the full price of the dress. That's all you can ask for! Will shop again here.
My dress came so quick and it's even prettier in person. I wasn't sure about the size and thought it would be much to big for me, I'm a 100 pound girl only 5'2" I usually am the smallest in everything my mom convinced me to get the 1/2 rather than the 0 and I'm really glad I took the risk it fits perfectly, length and everything. This is my second dress from this website and I am forever going to buy my dresses for school dances off of prom girl
I searched everywhere for a prom dress for my 13 year old and it seemed impossible to find a dress that would fit her... shes tall and thin and every dress we saw wouldnt fit right. I went on this website and I am so glad I did my daughter is in love with her dress and so am i... Fits perfect... great material and it got here so fast I wasnt expecting to receive that that quick... less than a week it was here... love it and I recommend everyone to get the dresses from here... fast shipping great quality and good prices.
Beautiful dress; nice quality material; the rhinestones on the flower area is a nice touch; I'm having more added to the waist area during alterations to bring some bling to the top. Fits true to size. Processed and received within one week of ordering. The clasps at the neckline were not very secure and one fell off while trying on the dress - will have it replaced during alterations as well.
After reading all the reviews i was kinda hesitant cuz its online and most reviews are kinda bad but i wanted to give it a try i ordered the dress on a sunday night and it got shipped monday morning, i chose the 3 day delivery but it got delivered tuesday, basically sooner than i expected, i dont know if its because i live in Maryland and its closer, basically the delivery went smoothly with no problems but thats not the only thing, the dress was breathtaking! It was EXACTLY like the picture! Everything was amazing in it i fell in love with the first time saw it! Will be ordering from here again soon!
This was the first purchase we've made from promgirl.com. The dress fit my daughter perfectly and she looked gorgeous in it. She got many compliments on it. Ordering was easy; my daughter (she's 13) measured herself and told me which size she needed. I ordered it late on a Tuesday evening, and received it on Friday. Much easier and less time consuming than going out from store to store. Great deal and value! Oh, just FYI, the dress is all white with a nude lining on top.
Tip for consumers:
Sizing can be tricky and different everywhere. Don't go by what size you "usually are". Measure and use their sizing chart.
I purchased a Prom gown for my daughter recently and the gown is absolutely beautiful. She loved it and so did I. The experience was great. The price was good. The shipping was fast and I will certainly be buying from Promgirl again!
We're so glad you both love the dress! Please feel free to leave a dress review about the product on our site or post a picture from the event on our Facebook page. Thank you for shopping with us!
I ordered a dress and had to return it because it was a little to formal for the occasion. I sent it back with no problems at all and was given credit to order another one. I received my new dress and it's beautiful. However the eye hooks on the straps have to be sewn better in order to hold the top up. But over all it great. I would order again.
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
She looks gorgeous in her dress! Thank you so much for sharing and being a loyal customer!