ProLine Range Hoods

They send you faulty equipment. When you reach customer service, they state that they are out of stock on the replacement part and that you will receive it in two weeks. Two months past and you call again and they said that they have no recollection of the conversation and that it was not in their system ( yet its the same person I spoke to, Kelsey Steorts). Ultimately they give you the run around for the next 6 months until you give up. Very poor craftsmanship, product and customer service. STAY AWAY FROM THIS COMPANY. They are cheap, but even the price is more than what you ultimately get.

The unit had so many scratches, scuff marks, and blemishes it is physically impossible to not notice it. Let me be clear also that the damage was not by shipping because of their locations all around the hood and the shipping box was in mint condition. I noticed the damage immediately and the unit was so dirty i honestly believe Proline is an immoral company. Customer Service had me submit photos of the damage before they would accept the claim which seems very sketchy. What if it was my father that doesn't have technology to submit a photo. What if you just want the return address like i don't know... every other company. They have warnings thrown into your face about inspecting the unit within 14 days or you can't claim and I mean thrown into your face with emails, during the purchase online, and in the box. It has made me feel so uncomfortable i had to ask my friend who is a lawyer what I should document because i honestly believe they are not going to give me my refund. So on top of now going to be behind on my kitchen renovation I have to stay on top of this return to make sure I get my money back and it was an expensive unit.