Proactiv

I had decided that I needed a new skin car routine before the beginning of the school year. I chose Proactiv because I'd had family members mention it. When I ordered my box, I got a confirmation email that my order had been processed and that I would be receiving an email about shipping in a few days. A few days got by, then a week. I finally email their costumer service, turns out my box had been shipped but I just hadn't gotten any email about it. That should've been my first red flag. When I finally got my shipment, I was missing a product, a whole entire step in a three step routine. I immediately contacted customer service via their chat (bad idea since the website sucks), and after a good 20 minutes got them to send me a new product. After that I made the decision to just stop using proactiv all together. I had used other skincare brands in the past who I didn't have to battle this much. So I called them. I was told that my address was in the system wrong. I had checked multiple times, it wasn't. I was also offered 20% off my next order. The lady I spoke too basically tricked me into keeping my account. Which I didn't want. At this point I'm just gonna change my card to one that doesn't work and start using curology again. At least they make canceling easy

Do not subscribe since they are overcharged and can not return the product when it is not working. Very bad, don't start

This place has the WORST customer service ever. They messed up and shipped my product to the wrong home, so without telling me they refunded the money to a gift card that I no longer had. After having a new gift card shipped to me I called and paid them again. A few months went by and I hadn't received my shipment, so I called again. It turns out that the payment was denied because I only had the amount they had refunded to the card, and they were trying to charge me more! I stayed on the phone with the woman for over 30 minutes... just for her to tell me there was nothing that they could do. That I was going to have to find another form of payment because their system takes a fee off the card, and then charges the card the amount before it puts the fee back on. Well my card only has enough for the amount, and not the fee. Therefor the card gets declined! Oh but she did do me a favor and took me off of the auto shipment list! Oh joy. I told her that she could just have the crap back. Using the product isn't worth dealing the the customer service people.

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB... TRACKING! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again... LMAO as if i would ever order from them again... they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive! PLEASE

Okay,

I wanted to try out proactiv i didn't have bad acne but i had break outs sometimes. So i thought Hell what do i have to lose right?

Well anyways I bought it and started using the goop on my face at first i wasn't sure if the burning feeling i got was to let me know if it was working or if i was stupid enough to really buy something Ive seen on T. V... I mean it burned every time i used it. [I know i should of stopped after the first use just wasn't sure.]

After a two weeks of usage i stopped because the burning hurt really bad.
THEN I NOTICED... more pimples... and more... and more.

I wanted a pimple free face not an oil fest. Really im not joking.

How about that "FREE GIFT SAMPLE " that GREEN TEA joke!

Omg after washing my face step at a time i put that crap on and felt like i cleaned my face for no damn reason... Talk about Greasy!

Dont get me Wrong i am sure it worked for a lot of people but at the same time half of them are mad as hell to have a tomato face...

First time charge was only 19.95 but with out notice they bill you for 4 months worth of product! My hubby was over drafted twice on his account!

Then they have the nerve to send you a notice nearly a week and a half later!

I mean who does that?

I am not going Crap where i shopped because at one point the product did work just fine. But after a two weeks i felt it got worst. Listen i still have the goop in the bath room haven't touched it since they sent the first half of the 4 months with of product!

To every one who is thinking about buying this stuff don't be fooled by the celebs that appear on t. V really think about this Because i am sure if this happens to you then you will be just as pissed.

And to those who bought it and it worked i am glad it did that's the whole point to this product isn't it?

Sincerely
Not so mad but not to happy Customer!