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1 Review by Alicia

Proactiv

Proactiv

9/11/17

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB....TRACKING !!! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it!!! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges!! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again....LMAO as if i would ever order from them again...they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive!!! PLEASE

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