• PrinterPix

PrinterPix

Corporate Values

Overview

PrinterPix has a rating of 3.2 stars from 2,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention good quality, final product, and next time. PrinterPix ranks 5th among Photo Printing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 65.5%
Positive
190
Neutral
21
Negative
79

Instant Feedback

12,220 reviews

275
See all photos

What reviewers want you to know

Positive highlights

  • Just called to check on the status of my order, my customer service representative was really helpful and informative

Critical highlights

  • The person requested the order number and pictures for proof of damage.
How would you rate PrinterPix?
Business's Favorite Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

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Top Positive Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

Reviews (2,069)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (911) metal prints (94) christmas gift (82) order number (26) christmas cards (88) photo book (235)
Thumbnail of user melodyt133
1 review
0 helpful votes
April 25th, 2024
Verified purchase

I would give this printed blanket 10 stars if I could! I had a blanket made for my Mom as she has just begun chemo. The entire blanket is covered with pictures of her family and Bible verses that I made the graphics for. She boo hoo'd when I have it to her. The color vibrancy. The softness. The quick turn around. I am nothing short of impressed and was SO, SO happy I chose y'all to make it! It is a cherished gift now! Thank you!

Thumbnail of user samirp26
1 review
0 helpful votes
April 27th, 2024
Verified purchase

The product was prepared correctly and delivered on time to allow us to prep it as a gift.

Thanks.

Thumbnail of user kianae9
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Super easy to navigate the website and how to upload & add pictures. Love the fact that you offer a double-sided collage blanket! I did pay for the extras with HD color printing and no PP logo which I think were worth it! Will be buying again!

Thumbnail of user marciah454
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Very easy to order. Beautiful, finished product. I would have expected to pay more for something like this.

Thumbnail of user maryannl139
1 review
0 helpful votes
October 1st, 2023
Verified purchase

We were pleasantly surprised with the quality of your canvas pictures...we will definitely share your site with family & friends. Thank You so much!

Thumbnail of user teresah1347
1 review
0 helpful votes
September 18th, 2023
Verified purchase

Making my canvas wrapped photo was pretty easy. Trying to order it cost a little bit of a problem when the website would not complete my order. But with the help of the representatives, the problem was solved, and I finally received my beautiful canvas photo. They did a beautiful job on it. It looks so nice and I'm very happy with it.

Thumbnail of user terrys1995
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

I'm Vice President of The Napa Valley Photographic Society I will share my great experience with your company with our membership.

Reason I chose this business:

I needed to save money to produce this photo for an auction fundraiser that I was asked to donate this photo to. I need to be careful of my photography expenses to produce my photos.

Thumbnail of user lc522
1 review
0 helpful votes
March 25th, 2024

RUN if you are considering purchasing any products from PrintPix. I placed an order on 1/22/24 and they failed to get it right as of 3/15/24. I've made seven phone calls to them each time they promise that it will be mailed, however I never received the product. I they are full of empty promises.anf I've wasted so much time with this company. I finally just requested a refund. Not sure I'm really going to see that in the next five to eight business days as promised.

Tip for consumers:
This company sucks. They need to invest in more quality assurance and customer service training.

Products used:
Metal prints but could not use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jameskencolton
1 review
0 helpful votes
March 22nd, 2024

No one knows where an order is or when it's going to be shipped. 4 phone calls with representatives over ten days resulted in the same quote: "The order is finished, in the warehouse, and waiting to be shipped, you'll get an email by the end of the day or tomorrow with a tracking number. No email ever came after any of those phone calls. I still do not have my order and have no clue where it is. Worst company EVER!

Tip for consumers:
Stay away from using PrinterPix. No one knows what they are doing. Once they get your $$$ they don't care.

Products used:
photo product, still not delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlinm102
1 review
0 helpful votes
April 29th, 2024
Verified purchase

I wish the website had the option to add more photos to my photo book. Additionally, I didn't realize this was shipping from the UK (I live in the US), so the fact I paid $40 extra dollars for urgent shipping still meant there was a delay in receiving my product. Plus I was never given shipping confirmation, so I had to reach out and ask customer service for this info.

Thumbnail of user jessicab3706
1 review
0 helpful votes
April 27th, 2024
Verified purchase

It was easy to do and the cards were delivered quickly. They look great. Thank you!

Thumbnail of user guestg1293
1 review
0 helpful votes
April 20th, 2024
Verified purchase

The fleece blanket turned out great. It took a bit longer than I thought to arrive but worth it!

Thumbnail of user sylviah389
1 review
0 helpful votes
February 13th, 2024

I ordered 2 customized calendars which were by NO Means economical but customized I didn't expect them to be. I was so excited to receive but horrified when I did receive because the calendars were in the middle of my pictures on all months. Upon reaching out to customer service they basically said too bad not our fault but we can offer you a 50% discount on your next order: you seriously think I'd ditch out any more money on this company. 🤬

Products used:
Customized Calendar

Service
Value
Shipping
Returns
Quality
Thumbnail of user guestg1290
1 review
0 helpful votes
April 18th, 2024
Verified purchase

It's acute idea. Made a blanket for my grandson with all of the people. He loves most. A little bit smaller than I thought it was going to be but I got what I paid for. I know he'll love it.

Thumbnail of user shirleyc1412
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I've used PrinterPix before and their team does an outstanding service. Thank you for your time and your help with this project. My Granddaughter will love this for her 31st Birthday!
Shirley Cooper

Reason I chose this business:

Because they are #1 in my choose of doing photos for me!

Thumbnail of user vickyd165
1 review
0 helpful votes
April 27th, 2024
Verified purchase

The blanket I ordered was better than I expected it to be. All of the photos came out clear, color was very true to the originals and the quality of the blanket itself also exceeded my expectations. I will definitely order from them again. I gave it as a gift and my friend is very pleased with it as well.

Thumbnail of user jlynnulrich12
1 review
0 helpful votes
December 4th, 2023

Timeframe from placing order to delivery is no where close to estimate. Recent order placed 11/8/23, received email 11/12/23 saying "adding a touch of magic to your order", and no additional update. Estimated delivery cannot be obtained. Another order placed in October 2023 took more than 35 days to receive my delivery, which is disappointing since each Photobook costs about $12 for shipping and delivery. Business is difficult to get on the phone and is apologetic about their customer service.

Products used:
Photobook

Service
Value
Shipping
Quality
Thumbnail of user tinak636
1 review
0 helpful votes
April 28th, 2024
Verified purchase

My order was easy to place and shipped quickly. It looked just as I had hoped it would.

Thumbnail of user brookeb464
1 review
0 helpful votes
September 15th, 2023
Verified purchase

The blanket I ordered turned out perfect! Every detail of the picture I sent in came out beautifully on the blanket. After I had put in my order, I received updates as the blanket was being made. My order came quickly and with the expected delivery date via FedEx. Thank you for a beautiful job!

Thumbnail of user jackiedudas16
1 review
0 helpful votes
December 31st, 2023

After researching the best place to order holiday cards, I settled on printerpix. After I created my card and went to check out, I was hit with a shipping cost of $34.99! I attempted to reach out to customer service three times and received NO response. Very unprofessional in addition to a rip off of shipping charges!

Thumbnail of user guestg1283
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I had no idea why I was being charged an extra $25 over my groupon. I sent an email, but didn't receive a reply the next day. I went back through the order trying to figure out where the additional charge was coming from. I switched the card to a basic shape and the the $25 extra went away, even though there was no mention of it being a deluxe or additional price feature when I had selected it to begin with. Not happy about the underhanded upsale. Hopefully the delivery will be prompt.

Reason I chose this business:

It was a groupon buy and after having a phenomenal experience with photoaffections through groupon decided to try another vendor. Ooops!

Thumbnail of user donnam4191
1 review
0 helpful votes
April 26th, 2024
Verified purchase
• Updated review

Received three emails asking me if I had received my delivery. Started concerning me since it's coming from Mary Orlando, which is an hour drive from our house and a week and a half after getting these emails. I still had not received it. I finally wrote and said I had not received it, but no one contacted me back. Was about to call or chat to find out what was going on when it finally arrived. Obviously something went wrong, but at least I got it. I love the book. Just was very concerned with the delivery of it.

Just a little confused why I couldn't get 40 pages,...
April 4th, 2024
Verified site experience
• Previous review

Just a little confused why I couldn't get 40 pages, but your on line chat helped

Thumbnail of user hollip8
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I needed a project quickly and paid a lot but got excellent turnaround time! Love Printerpix and have used them for several projects and will continue to use them. Always good quality and they've always made an effort to meet my deadlines even when I didn't pay for rush service.

Thumbnail of user jessicae1289
1 review
0 helpful votes
January 24th, 2024

I did not receive my order in time and could never get updated tracking information from them. When it arrived after its "guaranteed delivery date," I requested a refund for shipping which was approved after multiple phone calls, but I'm still waiting for the refund 3 weeks later due a "delay from their finance team." It has been an incredibly frustrating process.

Products used:
Calendar, photo book

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamaras334
2 reviews
0 helpful votes
May 7th, 2024
Verified purchase

Photos turned out nice! Paid extra for the backing which was just ok and the shipping took longer than expected.

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From the business

Company Representative

Thumbnail of user jeremyp38
Omar B.
Customer Experience Manager
Typically does not respond to reviews

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