PrimeWines

Absolutely zero customer service. I've left at least 5 messages and 3 emails regarding my order I placed on 12/8/2010. My "order status" reads "Shipped," but we have not received the order. They will not reply to emails or messages, nor do they ever answer their phone. I'm with everyone -- this place is a criminal scam. I am stopping payment on my Amex now. Ridiculous.

2013 update- The original owners recently bought it back recently, an it's now running like like a well tuned machine. I've sent three wine gifts in the last 6 months and got a glowing sincere thanks, from all of them. They gushed about how nice it was. Wrapped in gold tissue with a bow and my personal mess on a card.
It was perfect! And Super-fast.

Awesome customer service aby Jeff and love the hand written message I dictated. Thankyou so much. When I use Prime Wines again I would like to have the option to pay extra for a courier service rather than Canada Post.
An amazing company who I will promote both on my website and social media.

Thank goodness I am not the only fool.
At least I received one month's delivery for wine that was supposed to be delivered monthly for one year.

Has anyone contacted a lawyer to determine if something can be done?

Best service, I was looking for a gift to my dad and I found a great selection of red wines here. Top notch products and fair pricing. The delivery was quickly handled. Super professional attitude from the beginning till the end!

Amazing service and selection of wines. Prices are low for such qualified wine. I ordered red wine from 2010 and it was delivered fast! Customer support services exceeded my expectations.The staff really knows a lot about wine making and degustation!

I had mistakenly inverted numbers on my one of my orders. When one shipment confirmation arrived but the other wasnt i began to worry. I decided to contact company through live chat; as soon as they got online and the issue was resolved my gift was on its way and was received Christmas Eve. Outstanding service!

I was promptly contacted by the owner upon receipt of my earlier review. He is reviewing their pricing and shipping rates to ensure customers receive value for their dollar. I was impressed with his sincerity and appreciated the adjustment to my account. The wine was well packaged, promptly delivered and I enjoyed my wine selection and look forward to giving them another opportunity,

Same experience as everyone else. A scam. Takes your money and does not deliver your product. Does not answer the phone, phone messages, or emails. Wish I had looked at the BBB's site before I ordered. They have had several complaints and have an F rating. Doesn't stop them from taking peoples money though.

I've been utilizing their services for years and I absolutely love everything about them. In fact, I have referred them to many of my friends and amily members! They all have been equally pleased. Their delivery has always been quick, but now with their new ordering system, their delivery speed has increased to "Super Fast"! Love them!

Same experience as everyone else. Does anyone have an idea on how to stop this? This is a crime - literally. Has the FTC done nothing with all the complaints filed.

Do not order anything from this website! It has been almost 2 months since we placed an order, and never received it. Vendor assured us it was his fault, would ship the order out immediately, but never did. Will not return Emails or phone calls. Only returned my phone call after I left a message to say I wanted to place a large order, otherwise won't answer your call at all.

I placed an order and within 3 days, they received their gift wrapped bottle of champagne.
The site was very easy to use, and payment through Paypal was quick.

Thanks for the great service.

Paul

With an order hiccup, the after sales customer service was fantastic. I was totally appreciative and impressed. Would happily order wine through prime-wines again.

I spoke to Jeffery 4 times. He was very pleasant each time he returned my voice mail messages. He told me that it was their fault and made 4 promises to make it right and still, after many months of trying, I still have no wine. How do I report this to the FTC and the FCC? I believe this is fraud? Semper Fi.

Had a horrible experience. My brother in law ordered a hundred dollar wine for my anniversary but I never recieved it. I even called and emailed but got no reply back. Rip off! I am looking into filing an official complaint now.

As we live in NZ we wanted to send some wine to our Canadian family to share and enjoy at Xmas. Arranging was easy, shipment was prompt and our family delighted!

Best service, I wondered how to get some Christmas wine to my daughter in Whistler - no worries, PrimeWines came to my rescue. Use them, they are the best!