Take payment promptly and do NOT deliver the goods. Do not communicate by phone or e-mail. A scam-site if ever there was one. Have lodged a complaint with FTC and my credit card company.
We have used them 4-5 times. Once the order took a few days longer than it should have but they called, apologized, and threw in a free extra bottle. We will use them in the future
So quick and easy with a prompt delivery and arrived in safe condition.
The recipient was over the moon.
Prompt charge of my AMEX but no shipment date has appeared as of yet. Company has failed to reply to my inquiry. (Dec 2016)
Wish I had found out about this website before I had my same bad experience. But maybe I can help save other people the worry:
My recent experience with Prime Wine Inc.
Tuesday, February 16,2010: placed order online for 6 bottles of Fragolino Mixed 6 case. The total amount was $99.00. Received email confirmation but no date of delivery. Thought an email would come once the order was shipped.
Friday, February 19,2010: Charged appeared on my Discover credit card.
Friday March 12,2010 – Still hadn't received my order, so I called and left a message. Received call from Jeff Gibson who apologized because there was a mix up at the warehouse. He promised that my order would be the week of March 15,2010. To compensate me for the long wait, he offered to send me 3 additional bottles at no charge. I accepted and waited for my order. He also promised to email the UPS Tracking number, which he never did.
Friday, March 19,2010 – The week comes and goes with no order or email with the tracking number. I call and speak with Jeff again. He says he would call me back with an update the same day. He never does.
Monday, March 22,2010 – Called and spoke with Jeff who promised that a tracking number would be in my inbox come Tuesday morning.
Tuesday, March 23,2010 – 10:00am – no email from Jeff. I call at 1:00pm and only get his voice message now. Left message that I need a call back today, no later than 5pm PST otherwise, I will dispute the charge with Discover on March 24,2010. I never get a call back.
Wednesday, March 24,2010 – 2:00pm I call and no answer again at both direct number and 888 number. Therefore at 2:40pm, I called Discover and disputed the charge. Discover will contact the merchant via mail. IN the meantime, the charge is on hold with a case number assigned.
As of March 31,2010 – I have yet to receive any call back nor a credit back from Prime Wine directly. This is no way to treat your possible customers.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members