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  • PriceAngels

Overview

PriceAngels has a rating of 1.8 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PriceAngels most frequently mention customer service problems. PriceAngels ranks 356th among Gadgets sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have the poorest customer service that I have ever dealt with and I have been in retail for over 30 years...
  • I was told to send it back at my expense and they would refund the postage by way of coupons for store credit!
How would you rate PriceAngels?
Top Positive Review

“Fast, good prices and reliable”

Ad B.
9/19/17

I ordered some vape stuff in a 0.01 promotion. I bought a mech mod for 1 cent. It sounds unbelievable, but its true. Everything went well. The shipping to germany was in 20 days. This is normal for packets from china to germany. In the meantime was tracy from stuff a big help. She always replied my questions very fast. Even the refund for paid but sold-out product was done automatically. Nothin to complain about. Now i'm waiting for the next promotion with vaping stuff. Priceangels.com works very customer friendly. For me it is the next company to Fasttech, Gearbest and Hotecig. They are very friendly and honest business partner. Fully recommended to buy at priceangels.com PS: Hi Tracy, thank you very much for the quick refund.

Top Critical Review

“SCAM!”

Fabio G.
7/10/19

I bought 15 professional twisty puzzles and received a small box with ONE generic 3x3x3 puzzle. It's obviously a SCAM! Don't buy from them!

Reviews (69)

Rating

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Reviews that mention popular keywords

customer service (10) store credit (4) 24 hours (3) 2 months (3)
Thumbnail of user fabiog17
1 review
0 helpful votes
July 10th, 2019

I bought 15 professional twisty puzzles and received a small box with ONE generic 3x3x3 puzzle. It's obviously a SCAM! Don't buy from them!

Thumbnail of user veronicak12
1 review
5 helpful votes
December 7th, 2017

This company is a complete disaster, Will never order again. Stay away from them. Do not believe the positive reviews. They are written by the employees of Priceangels.

Thumbnail of user ericw74
1 review
0 helpful votes
June 20th, 2016

I was doing dropshipping ordering from them. MOST of the time, they sent the WRONG products to my customers. The also sent a lot of defective and not as described merchandise to my customers. I ordered a phone for my personal use. The phone did not work at all (would not power on) and they were not willing to do anything about it.

Stay away, especially if you are considering them for re-sale.

Thumbnail of user jeremyh28
1 review
1 helpful vote
April 1st, 2014

Sorry to say a complete fiasco. I do think they are either crooks or totally incapable of responding to a problem. 6 times sent copies of payment of about £600. The response are farcical - is the package damaged - please pay via pay pal. Just a joke and would never buy from then again. And would suggest no one does.

Thumbnail of user patd25
1 review
1 helpful vote
January 28th, 2014

Avoid this outfit- they are a clever Chinese scam. Convincing website front but no substance behind it. They may provide a courier number for tracking but the parcel never leaves Asia. Nasty criminals that need to be shut down.

Thumbnail of user tomg52
1 review
2 helpful votes
April 19th, 2014

This is really a zero stars site. Placed my order, and paid for it, on March 02. As of April 19 I have received nothing. According to their tracking the package left Malaysia on 03-10 and has not reached New York yet! I only lost $37.00 but I will never again buy from anyone without checking on them.

Thumbnail of user davec73
1 review
7 helpful votes
February 13th, 2015

Were are they now? Can't get them on website and they still owe me goods and refunds on two other items. They are a SCAM!

Thumbnail of user lanceh4
1 review
0 helpful votes
January 22nd, 2013

priceangels.com is horrible! DO NOT order anything from this website. They speak highly about fast shipping and great customer service. What a joke! I ordered a tablet for my son and it came in 28 days. During that time I was emailing the website (who guaranteed a response in 24 hours) and never heard back. I emailed them 3 times and never got a response. I would return the item but I have no idea how to because nobody will email me back. I will never ever order anything from this place again!

Thumbnail of user rc40
1 review
3 helpful votes
April 29th, 2014

Ripped off. I ordered 7 months a go and nothing. Now their e mail is not working. No way to contact this guy. Keep away from this site.

Thumbnail of user stephent17
1 review
1 helpful vote
January 12th, 2014

Worst customer service ever, I bought a phone from this company which unfortunately never worked, contacted them and after a few month I had to send it back at my own cost, they then said they repaired it which was great but I never received it, after over 8 months of writing emails and receiving lies and excuses about the delivery I have finally giving up.

PLEASE DO NOT USE THIS COMPANY

Thumbnail of user michelles37
1 review
1 helpful vote
February 4th, 2013

I ordered a tablet on 1/7/13. It arrived 1/26/13 and the power cord was broken plus the tablet has bubbles all over it. I got most of the bubbles out but still a few there but the power cord does not work right. It shocks you when you plug it in. I have tried to complain using MY RMA on their website does not work so i have emailed numerous times and sent photos of broken plug but they said i must have broke it myself. I recommend you stay away from this place.

Thumbnail of user olt3
1 review
2 helpful votes
September 28th, 2014

I'm sorry that did not listen to your advice: resulting in lost time and money. After more than one month after paid for purchase, they wanted to charge extra money. Bad business and service, do not have any deals with them!

Service
Thumbnail of user robb442
1 review
6 helpful votes
February 16th, 2014

Do not buy anything from this site. Waste of your money. They do not deliver or only half. Worst service on this planet. Stay far away from them

Thumbnail of user rodp5
1 review
1 helpful vote
July 23rd, 2013

Priceangels is the worst shopping experience I've ever encountered, I ordered a tablet PC off their website which they never had in stock, it took me 4 attempts at picking one they could actually supply me and when it finally arrived 6 weeks later it was faulty and used not new. Their site is set up to take your money but the live help never works and if you complain when the customer services finally do get around to contacting you they offer truly insulting compensation like $5 for a tablet you have paid a couple of hundred $'s for.
I have ordered loads of items from China without incident but Priceangels truly is a despicable seller, avoid, avoid, avoid.

Thumbnail of user johna312
2 reviews
7 helpful votes
June 23rd, 2014

I ordered some items for a total of 35 euros. I got a wrong package with 2 items I did not order (approximately worth 8 euros). I send it back like customer service told me to. They tell me they did not receive the package and even refuse to reimburse me the difference (35-8=27). Original order was 1,5 years ago...

Thumbnail of user fl1776
1 review
1 helpful vote
October 20th, 2013

I ordered something small just to try them out, an mp4 player.
Not only the usb cable was missing, but after I manage to got one here I realized that 6 of my supposedly 8 GB memory were not there, and also has lots of issues with everything, it barely works.
Their customer care is a joke, they responded but didn't acknowledge anything, and after like a week of pushing they give me a 3 dollar coupon, which I don't think I'll be using anytime soon with these guys.

Don't recommend at all, seems like a site that makes their money stealing their customers little by little.

Thumbnail of user mariok7
1 review
1 helpful vote
February 28th, 2013

I do not recommend order from priceangels.com I placed order for 18 watches on September 17th and as 28th of February I do not have received parcel. Order sum was 68€.
I have got tens on answers like this "Or may we advise if you like to wait a few days?" from their so called customer support.
Tracking number of RA*******CN shows that this parcel is never posted. So I have lost 68€ to priceangels.

Thumbnail of user testt10
1 review
1 helpful vote
November 21st, 2013

I advise you to stay away from this company. I did two orders one arrived incomplete, the second is not there at all. I do not recommend shopping at this store. For questions about order I hear all the time "do not worry" "everything will be ok" "deeply sory." Bunch of thieves. Get your orders anywhere but not there."

Thumbnail of user rair
1 review
0 helpful votes
January 12th, 2012

I could swim to China and back faster than their 'shipping' methods take. I ordered something small to test if the site was legit on November 2nd. I'm writing this January 11th and still it hasn't arrived and the only resolution customer service, or 'Amy' will give me is a coupon for the purchase amount toward my next order. I've taken the problem to PayPal in hopes of some resolution.

PriceAngels is too good to be true, don't waste your time.

Thumbnail of user pastorm
1 review
2 helpful votes
January 1st, 2014

I ordered a Samsung SmartPhone nock off on December 25,2013, but PriceAngels keep saying that they need better identification from me, such as clearer photos of my identification document and of my Mastercard.

This seems strange to me since I paid through PayPal. PayPal is supposed to remove any need for them to have my credit card information.

I have paid them $250.00 USD for the SmartPhone and they acknowledge having received the money, but when I open my account on their site it simply shows my order as "unshipped."

I don't understand why they need the details of my MasterCard. To be on the safe side, I canceled the MasterCard I used and am having a new one sent to me. This way, I won't suddenly see unexpected and unauthorized charges to my card.

If PriceAngels hasn't sent my SmartPhone within two weeks, then I'll complain to PayPal, to get a full refund the money I spent.

At the same time, I ordered a case for this phone and the case is listed as "shipped" on the website, but I have not yet received it.

For now, I rate this site as unreliable, but that could improve if they ship my phone as ordered.

Thumbnail of user maurab
1 review
3 helpful votes
September 29th, 2014

Pleas save your money, these people do not deliver on the goods. The offer delivery 10-17 days international. When the goods don't arrive they blame the post office in the receiving country. Say goodbye to your money, they just do not deliver.

Thumbnail of user sineds
1 review
4 helpful votes
July 31st, 2013

Waiting for products ordered for 78 days, but still got vednonisem. Money and we do not want to go back!

Thumbnail of user flavios10
3 reviews
1 helpful vote
March 3rd, 2014

Not worth it. Most of the time has not in stock.

Thumbnail of user mattc39
1 review
1 helpful vote
December 27th, 2013

Shocking! They might be good at selling e cigs and phone cases but do not go at anything else, from my own experience and friends, Do not order phones or higher price watches.

Thumbnail of user lolif
1 review
1 helpful vote
January 28th, 2014

Bought a faulty tablet and they refuse to refund unless i change my review.

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From the business

PriceAngels is a Chinese exporter of consumer electronics (cell phones, tablets, etc.) as well as watches, clothes and a range of other gadgets.

Company Representative

Thumbnail of user nickl76
nick l.

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