• Prep Sportswear

Prep Sportswear

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.3 / 5
Corporate Values

Overview

Prep Sportswear has a rating of 4.5 stars from 11,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prep Sportswear most frequently mention good quality, customer service, and timely manner. Prep Sportswear ranks 1st among Sportswear sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.1%
Positive
3,067
Neutral
258
Negative
237

Instant Feedback

80,093 reviews

21
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What reviewers want you to know

Positive highlights

  • Customer service was also great & website is easy to find what you're looking for.
  • Shipping was almost $13.00 dollars, but over good shopping experience

Critical highlights

  • I tried chat function and no one was available, which sucks when there is no phone number.
  • Since there is no return policy, we're stuck with it.
How would you rate Prep Sportswear?
Top Positive Review

“I had a small issue with sizing and they took care...”

JoanMarie E.
5/7/24

I had a small issue with sizing and they took care of it immediately! Thank you. Products are perfect at a good price!

Top Critical Review

“Overpriced, poor quality, sizes off”

Lisa C.
4/4/24

Bought a women's "Double Play" long sleeve short. They don't do returns, so I'm stuck with a tissue-thin shirt that's still too small even when I ordered a size up. I've bought men's undershirts that are far superior in quality and they came 6 to a bag for less than I paid for this. It's super stretchy, so I can wear it, but it clings to me and I hate it. Points for quick shipping.

Reviews (11,505)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (561) shopping experience (797) quality product (317) delivery time (103) quality material (71) phone number (131) return policy (58) confirmation email (37) credit card (162)
Thumbnail of user joanmariee2
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I had a small issue with sizing and they took care of it immediately! Thank you. Products are perfect at a good price!

Addressed immediately

Reason I chose this business:

Already did!

Service
Thumbnail of user nancyh206
3 reviews
0 helpful votes
April 24th, 2024
Verified purchase

The Palmer pullover sweatshirt I ordered was perfect. It arrived on time, fit fine and the purple & gold colors look great

Thumbnail of user rhondag530
1 review
1 helpful vote
February 6th, 2024
Verified purchase

Love my tops. They look amazing and I received them in a timely manner. I would use this merchant again!

Thumbnail of user happycustomerl4
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Good quality item, easy to order. Only thing I would change is return policy. Please create a return policy so that we can exchange for different sizes. Thanks!

Reason I chose this business:

Yes for quality of item, no for customer service-lack of return policy.

Thumbnail of user tracyc318
2 reviews
0 helpful votes
April 30th, 2024
Verified purchase

Easy to order. Lots of colors and designs to choose from. Emails throughout the process. One to let me know that the order was placed successfully, then follow-up emails of when it was processed, shipped and and arrival date. Came faster than I had originally expected. Product was really good quality. I would definitely order from here again.

Thumbnail of user haleyt77
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Great quality and got here within 4 days or so. Cute design and soft fabric, fits true to size.

Thumbnail of user hc181
1 review
1 helpful vote
January 1st, 2024
Verified purchase

I placed 2 orders - first order was in September and was okay. The color was darker than I expected, but was okay. The decal on the other seemed cheap. Second order placed in December was amazing. I ordered super last minute because another company dropped the ball and had zero communication. I oredered from PS and they shipped it out almost immediately and it arrived in time for Christmas! Totally stress free and amazing quick!

Thumbnail of user jacobg668
1 review
0 helpful votes
April 17th, 2024
Verified purchase

Great product. Exactly as I ordered. Only thing was production to shipping was a little longer than expected... Otherwise awesome

Reason I chose this business:

Absolutely recommend

Thumbnail of user thomasc2888
1 review
1 helpful vote
January 8th, 2024
Verified purchase
• Updated review

This is my 3td order and I'm very please with the sweat shirt and its durability. Thanks for making it easy.

Easy, convenient and lots of selections
January 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Saw the product being delivered to friend! Had to buy one!

Thumbnail of user suzyk28
2 reviews
0 helpful votes
May 1st, 2024
Verified purchase

Excellent products and superb customer service! I am a repeat customer. My son's friends loved the sweatshirt I ordered for him with his new college team and they wanted to place orders as well!

Very friendly. And super quick to remedy the issue.

Reason I chose this business:

Absolutely!

Service
Thumbnail of user kristinj201
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Good. However I thought it was an adjustable cap we purchased since it said one size fits all

Thumbnail of user tonis546
2 reviews
0 helpful votes
April 1st, 2024
Verified purchase
• Updated review

This is the second time we have ordered. Nice selection of items. Easy ordering and arrived quickly.

Reason I chose this business:

Definitely.

The shirts were very nice and made well
September 27th, 2023
Verified purchase
• Previous review

The shirts were very nice and made well. The hat was exceptional and looks great.

Thumbnail of user stevenn932
1 review
0 helpful votes
January 28th, 2024
Verified purchase

The sweatshirt I ordered was actually a lot better quality than I expected. Thank you so much!

Reason I chose this business:

Absolutely!

Thumbnail of user lisa.carlson67
1 review
0 helpful votes
April 4th, 2024

Bought a women's "Double Play" long sleeve short. They don't do returns, so I'm stuck with a tissue-thin shirt that's still too small even when I ordered a size up. I've bought men's undershirts that are far superior in quality and they came 6 to a bag for less than I paid for this. It's super stretchy, so I can wear it, but it clings to me and I hate it.

Points for quick shipping.

Products used:
Shirt

Thumbnail of user amyw1522
1 review
0 helpful votes
February 16th, 2022
Verified purchase

Great experience after my first order was deleted by someone never got order. Spoke with customer service and they gave free shipping for the mess up.

Very helpful

Service
Thumbnail of user susanr2154
1 review
0 helpful votes
August 29th, 2021
Verified purchase

We are very happy with the quality of if shirt. She miss wearing it by on day for Spirit Friday. Looking forward to the next one.

Reason I chose this business:

Really didn’t look too busy with Back to School things

Thumbnail of user jillm706
1 review
0 helpful votes
January 14th, 2022
Verified purchase

I ordered two custom college sweatshirts. They came in time for Christmas and were exactly as pictured. Very nice quality and true to size.

Thumbnail of user megank303
1 review
0 helpful votes
February 18th, 2022
Verified purchase
• Updated review

Prep Sportswear provides high quality products and if you have any concerns connect with them and they will work hard to resolve your issues.

Very courteous with a strong desire to resolve any concerns.

Service
High Shipping Cost
January 4th, 2022
Verified site experience
• Previous review

* Prep Sportswear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Steep shipping costs
January 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Google search

Thumbnail of user katelynb73
1 review
0 helpful votes
June 18th, 2022
Verified purchase

It went really well! My brother loved the shirt I got him. Thought it was cool he hasn't seen that one anywhere

Thumbnail of user tracyi39
1 review
0 helpful votes
September 3rd, 2021
Verified purchase
• Updated review

Was able to order a very specific item that I could not find in the bookstore. Easy site to use and reasonably priced.

Reason I chose this business:

Couldn't find the item online in the school store.

Was able to order a very specific item that I could...
August 14th, 2021
Verified site experience
• Previous review

Was able to order a very specific item that I could not find in the bookstore. Easy site to use and reasonably priced.

Reason I chose this business:

Couldn't find the item online in the school store.

Thumbnail of user lw548
1 review
0 helpful votes
January 2nd, 2022
Verified purchase

Just wish there were more accurate sizing descriptions and fabric material descriptions so I would have a better idea of what to expect.

Reason I chose this business:

I mean, it’s the only way to get merchandise for our school do I have a choice?

Thumbnail of user nicolew1383
1 review
0 helpful votes
January 7th, 2022
Verified purchase

Great quality however when I purchase again the long sleeve tee shrinks so would order a size bigger But overall a happy customer

Thumbnail of user melissas2178
1 review
0 helpful votes
February 6th, 2022
Verified purchase

Even when the postal service lost my packages PS was a willing to work with me on recovering it and getting a replacement.

The postal service lost my package. PS was willing to help recover or replace it.

Reason I chose this business:

Yes! I love the material of my shirt and the design is good.

Service
Thumbnail of user marcusr157
1 review
0 helpful votes
August 3rd, 2021
Verified purchase

Real Good Thank You So Much. I Will Be Letting My School Mates Know About You Guys Company For There Next Order.

Thumbnail of user hollyl310
1 review
0 helpful votes
January 13th, 2022
Verified purchase

I needed an item for a particular school and the school store was back ordered. I did a Google search and found your company. Ordering was easy, selection was awesome, and the turn around time for delivery was outstanding. The product arrived in time and is great quality. The recipient loves his new hat. Will definitely do business here again.

Reason I chose this business:

Yes! Absolutely, yes!

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From the business

The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.

The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

Business History

Prep Sportswear® was launched in 2003 as the flagship brand of Sportswear Inc. Prep Sportswear is a consumer brand manufacturer and e-commerce leader in the school, college, youth sports, and active lifestyle markets.

Company Representative

Thumbnail of user christophera479
Chris A.
Typically does not respond to reviews

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4.5
11,505 reviews
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