Power Home Remodeling

Windows purchased in 2010. Whole house. By 2019 the front picture window developed a seal leak. Turned out 9 windows failed throughout the house. Rep came out, inspected, and ordered the replacements and this is where things fell off the rails. Of course the Pandemic hits and the stay-home order is blamed first, then the "supply chain" issue is blamed and then a dispute with the actual manufacturer is blamed. Roughly a year later the windows are delivered. The Picture window replacement is literally 9 inches! Not even CLOSE to the right size. Half the other windows are not even in the order. Four sashed are installed. And I'm promised the rest within 3-6 months. I call at the 6 month mark and they don't have anything on file for me. I reiterated my information and they see my Gutter order from a few years after the windows but not the windows. THen suddenly, the rep says,"Oh you changed your phone number." Nope! I only have one phone an it's a cell number I've had for 25 years. She corrects it and sends me to "warranty department to check on the order. Warranty gives me the same song and dance and states it will take a few days for the corrected phone number to show up in the system and I should call back next week. They can't help me right now. I call back and get through to warranty and they have my order but can't tell me anything until the wndows are made. "Can you check on it and see if it's in the queue?" I ask. They report there is no way to check. I call back another 6 months later. This time I'm curious so I ask what windows they have listed on the order. Initially they can't tell me. I ask why. They tell me that is Private information. I explain that they are MY windows and we've already screwed it up once. So, after an hour we actually get the order list and three windows are missing INCLUDING the picture window. I pull the order information from the original installation for the missing windows and they tell me it will be up the 6 months. I say, "it's already been a year." I'm informed it will be up to 6 months. Okay, I call back 6 months later and no joy. As of late 2022 I began calling every two months. I've called the last 8 months with the same response, "we're working on it." I'm given promises of phone calls from Managers, Supervisors and even someone name Rob Borislow apparently the COO. No one EVER calls me back.
I'm informed there is a dispute with the manufacturer and no one knows WHEN the windows may show up or even be manufactured. I get a call from someone named "ED" no one has a last name and when asked they will not tell you. Ed tells me he is working on my window order and has placed a "RUSH" order on it. I inform him they have been "rush ordered" for over 2 years and ask how this rush order is any different. He tells me because HE is working on it. I asked who he is and all he can tell me is his first name. I request a replacement with new windows from the new manufacturer since they are supposedly covered for life and this has been going on for more than 2 years. Ed tells me THAT is not going to happen. DO NOT DO BUSINESS WITH Power Home remodeling.