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Pottery Barn Kids has a rating of 1.38 stars from 349 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pottery Barn Kids most frequently mention customer service, delivery date, and credit card problems. Pottery Barn Kids ranks 57th among Kids' Furniture sites.
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I've had an amazing experience with PotteryBarn Kids. I purchased a floor lamp with glass shades from them and accidentally shuttered one of the shades myself a couple of months later. I wrote to the customer support asking if I could purchase these shades, but they instead sent me a set of shades for free, knowing it was my fault. If I can count on them standing behind their products to that extent I'll keep buying from them for sure. Thanks PotteryBarn, great job!
Ordered a new backpack for my daughter in early August. The shipping date kept moving back until it eventually arrived in early November. The design was really cute and she loved it so I was ok with the wait, but then after two weeks (of light use by a first grader) one of the straps just completely tore and keeps getting worse. I'm kicking myself for assuming better quality. It should be a major red flag that they don't seem to have reviews on their site. Definitely never purchasing from them again.
They fit well. The material (100% cotton) is exactly what we were looking for, as we're always striving to purchase clothing that is made of natural fibers. The pajamas are soft, and our child seems very comfortable in them. Seller was prompt with shipping. Overall, this was a highly satisfactory purchase, and one I would without hesitation make again.
I buy a lot from here. I think service needs improvement but items are cutest around! Will keep buying but will wait for cpupon
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Pottery Barn Kids offers kids & baby furniture, bedding and toys designed to delight and inspire. Create or shop a baby registry to find the perfect present.
