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Portraitinnovations reviews

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Tel: 704-499-9325
johnnygrosso@yahoo.com

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bettyk19
5 reviews
10 helpful votes
9/23/18

Update: I decided to give them another chance, ONLY because it was my daughters birthday!!! BAD mistake!!! I had an appointment for 3:40 on September 22, so I called to sweet if we were able to come in early. The person on the phone acted as if she just got done getting high because every time I said ANYTHING she interrupted me and said something that didny answer my questions. When I asked about her response, she responded " that is because I couldn't hear you!" U can't hear anyone if u keep talking over them! I asked if the photographer is going to be energetic and she said probably not! I actually repeated what she said and she said that's not what she meant! She sounded high and drunk , but I'm not surprised that she works there. I asked to speak with someone else and Jordan(the racist manager) got on the phone! I first told her I called to see of there was an earlier available time., but then I asked of the photographers were going to be energetic. She immediately interrupted and said u can come in at 2:40 but that's the earliest. The WHOLE time she was on the phone she was being rude, and she even lied and said that I called the first person a retarded idiot (which I didnt say nor think, I thought she was on something but NEVER said it) . I told her that she was lying and Joradan said that we dont deal with hostile BLACK people so we are cancelling your appointment. I told her if because I hate the customer service and there is NO way I wanted to spend $500 at a place that doesn't welcome black people. She then put this ratchet person on the phone, and the person said that they didnt work there and that they were a customer! I didn't understand anything the ratchet said , but u need to get off this damn phone and hung up. I called back to get the name for the review and NOW all of a sudden they cant give out any information. They could put that ratchet thang on the phone , and give out my information though.

Update: came to take my baby some more pics and Christina was horrible. She didn't get any good shots and the whole time she was talking on the phone. I advised her that she could get some shots if she wasn't on the phone and her response was she needed to fins someone to work with her the next day. I was sooo pissed because her fat , sloppy ass didn't get any good pics and she got mad at my daughter because she wanted to do her own thing and not be boring like her. She said she only knows how to take pics where the people does as she says. My daughter smile a couple times but she didnt get the shot because she was too busy on the phone. On top of all that she printed out the wrong pics and I came back but the DUMB store manager, neicy, was extremely rude and told me she didn't Care . she said she wasn't doing nothing and to call the customer service number .
Update!!!! We came and took V-day pics here because everyone else was booked. We scheduled an appointment for 12:20 and we checked in at 12:02. There were people just sitting around and at 12:45 the photography MYA tells me that the are waiting on someone who had an appointment before me. If they wanted their appointment they would have came on time. I'm guessing certain people are priority over others. Mya has rude customer service and its like she didn't want to take our pics. She kept walking off and not telling us why. I asked her why is she keep walking off while we are trying to take pics and the only thing she can say is I've been nice to y'all this whole session. My baby finally started to get sleepy and she said well your baby isnt cooperating. She's a baby and u kept us waiting !!! Mya went to the back and never came back to the front and someone else came and helped us pick out the pictures at 3:27. They really need to get rid of people that don't have customer service. There is one guy in there that is awesome and is ALWAYS a pleasure talking to him every time we come in. I think his name is Jeremy and if I come back that's who I want taking our pics. I dont think MYA likes black people!

Omg!!? I spoke with someone named Isaac and he was extremely rude!!! I can say he does NOT like helping people of color because he was very rude when he was with me but as soon a this white man came in he stopped helping me to help him. I said I was here first and he told me that I will have to wait because he was helping someone else. Then I called in to check on the order and he said well we don't get the email so u do call customer service I can't help u. He kept talking over me and would not let me talk. I told him he was the same rude one that didbmy oder and he said he did not care call customer service if u want to complain. He would not give me the number so I can hear he kept screaming the number out to me. I wanted to speak to the manager and he said I am the manager and we will not help u!

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