PortaTech

Says I should have had my barebones by now. But. No. Can't get anyone to call back. Been 12 days since my first phone call. We are talking about 1500 dollars. They take the money quickly. But don't deliver on their promise..

Paid for a new build and more than two weeks later no machine, no tracking number, no emails answered and voice mail is full every day all day. Had to file a credit card claim. Steer clear. Now you can't even order from their site - you get an error message. Very fishy...

Absolutely avoid these guys! I ordered a custom pc, and "wireless keyboard and mouse". After missing their deadline, and a couple of phone calls later, I received the mouse/keyboard combo first. What I got was a cheap, Logitech MK270 priced at over $40 (list price is $27.99). When I contacted customer service, they were vague and dismissive. They said, well we pay $10 for shipping so I don't think the mark up is that much... but I PAID FOR SHIPPING! After looking through the hoops that I have to jump through just to return the keyboard, I decided to cancel shipment on my custom build pc. It's definitely not work the risk!

I placed an order and never received the Barebone PC. They also over charged my credit card for shipping. It was supposed to be $23.98 but ended up being $31.88. They said I selected expedited shipping... Lmao... funny I never did receive what I ordered. I had to cancel the order and ask for a refund due to Porta Tech's negligence and bad business practices. Buyer beware!

These people... ughh. I got my machine from them and even in the mailing box I could hear a rattling. Video card was loose inside the machine. No screw? Just slapped together at 4:30 on a Friday or something? This machine consistantly restarts itself every time I even move my elbow on the desk. Sure, there's vibration, even a little moisture on the elbow does that. It restarted 8 times the other night and there is no excuse for that, Michigan or Arizona, weather should not be an issue.
Their website is antique. They use images for both phone number and contact email, not links. I wrote them, more than a few times. It took three weeks writing their custsvc email for someone to get back to me. And they got back to me on the PHONE. I didn't order this by phone so... why would I expect someone interrupting my work day calling me on the phone wanting to give me numbers or listening to their BS? Email me, and sooner than THREE weeks. Let me call when it's convenient for ME, not convenient for the manufacturer. (turns out they only take calls 8-2, six hours, west coast time.) After THREE weeks I get a phonecall? NO. Not after writing a few times and three weeks later after I've added fans... typical... wait till the customer has modified then claim no responsibility.
MY chief complaints: (1) Video card was not screwed into place and was bouncing around in the case, possibly causing hardware problems. (2) 3 weeks response time. (3) Bothering me while I'm busy at work with clients... on the PHONE instead of sending a courteous, apologetic email.
Why would I trust these people with an RMA situation that could take weeks?
Serious... folks... build your own or do better research than I did. These portatech folks are just... 1980's.