Please dont waste ur money on this so called plantsguru. I ordered Calanchchu orange and
Geranium red and lavender seeds. I got the product after 2 weeks... sad,,, received a dead Geranium n Calanchchu pot was broken ( when i inquire about their higher rate compare to others, they told me the plants are lively n in bigger pot etc)... i believe them... I had to repot the Calanchchu but since the soil fall out already due to broken pot... it didnt not survive.
I have ordered way before lockdown (#*******); around February but it's still not delivered and no communication after multiple follow up with them.
Would encourage everyone never to use this website for purchasing flowers/anything.
Plantsguru takes money before sending orders and then sends the wrong plants. Then you keep following on sites, social media or customer care, but you will get no reponse. They just dupe you and keep your money. Petty thieves sent me a palm plant instead of cardomum plant and a deadbeat small pudina branch in the name of a plant.
I have order plants on May 24 but until now it's not delivered and no response to call or message. Even no updates in portal.
The delivery was a bit late but the plants arrived in good condition. Will definitely use the site again.
Around 15 days ago I planed an order for these plants and today I recieved them healthy and neatly packed. I am happy with the order and the sopata plant has fruits already...
I ordered plants in june, till now am struggling to get one plant -HOYA white the most expensive plant, they sent wrong plant twice - another problem their plant is infested with white spidery creatures which is eating into the plant, sent several pictures but response very poor - am asking for refund but there is no person who wants to take responsibility -better close the nursery -
I purchased many times from this site. Received healthy plants always. There were delays during lockdown but im happy with the site and quality. Cooperative executive too... worth trying
I have ordered plants almost one week but no one responding amount also debited from my account & even I'm calling couple of times
I ordered on 4 th and received my plants in very good condition on 10th. The packing was much better than one popular online nursery. Very happy with the purchase.
I placed an order and they took the money but order shows canceled nothing was sent they are scam and fraud please be carefull
They are total scam the quality of plants is very bad these are the plants i got today. Dont buy from them total wastage og money
I ordered 3 fruit plants and completed payment using netbanking. Once the order is finalized after one day they cancelled the order saying payment incomplete.
Beware of these scum bags..
I ordered Augusta plant under order# *******, After 40 days they delivered completed dead plant. When i open pack i got only dead leaves and pot. I totally wasted my money 650/-
Very Bad Service Very Bad Quality of Plants. Please don't waste your money by dealing with them. They promise to replace new set of plants but then fail to and then stop answering mails and or calls.
Should give Plantsguru credit, they have resend the plants. Unfortunately, two plants send by them were either dead or died on the way. But at least they tried...
The first time I ordered, the plants where shipped by FedEx and were received by me on time. The second time they shipped the plants through a cheap courier service who took five days to deliver the plants. The plants died before reaching me. On contacting Plantsguru, they asked me to send the photographs and then assured me that they will send three plants again. In-spite of reminders they have not responded and are keeping quite.
Order No:#******* for flame vine, dead plant received after 10 days. Pathetic customer service. No replacement sent. Fake site.
Courier service extremely poor. Order is delayed. Plants received in pitable condition. Customer support extremely poor. Avoid
The order for straw berry plant was placed on 31-10-2020 Price Rs418 and received on 13-11-2020 plant dried dead and even root rotten, I have uploaded the 2 photos after receiving the item via e mail yesterday to replace or refund till now no response hope proper action will be taken REF: Delhivery - ************** 2 photos uploaded
Manoj Bhattacharjee
Ph *******286 e mail *******@rediffmail.com
I ordered Gavthi Gulab plant on 29 jan. 20, still im waiting for branch to shoot out. Waiting for a branch to shoot and make me feel it is growing truly..
Overview
The company's reputation is notably mixed, with some customers praising the quality and condition of plants received, as well as the speed of delivery. However, significant concerns dominate the feedback, particularly regarding poor customer service, including unresponsive communication, delays in order fulfillment, and issues with damaged or incorrect items. Many customers report frustrations over lack of support and difficulty obtaining refunds or replacements. Overall, while there are positive experiences, the prevalent negative feedback suggests a critical need for improvement in customer service and operational reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Pune, Maharashtra, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members