My husband and me made a contract with Personal mini storage we used until July 2024, we were told to remove our personal belongings and remove the locker (we empty the space, but we forgot to remove the lock, huge mistake!) Days passed by, new month came (August) we received a letter for the charge of the month August, my husband talked with a guy at the desk who checked the computer and said disregard, you are not going to be charged this month (august), 27th August arrived and we were charged, I didn't realized until today 2 September when I received the next letter for this month (September) and then I checked my bank account and realized about the charge for 27th September

I called and talked over the phone with Sonia I explained all this, she asked for ten minutes she will check, she gave me a call back and explained that my husband forgot to remove the locker and that is why meanwhile the locker remains there it means that you are still with the storage

1 I asked why you didn't check at the day or maybe next day after when we said we close the contract (July) she said sometimes people change their mind and keep with the storage and it's not her responsibility She is doing this job for so many years

I just think that's the first step you need to do, in order to be cleared that the space is free now (both ways) its customer service!

She said that she cannot rent it to someone else because it supposed it was occupied

If they got interest in rent, to someone else why they didn't call us to check it?

My second point was the question Why did not this guy who assist at the beginning of August, he did not do the job that the lady did today? (we have avoided the whole situation today happened)

She didn't know my husband was there at the beginning of August talking about the August payment for that month that why I drove and was there to explain

Sadly, the person who assisted me was her husband (obviously he was the person who didn't do the proper customer service that was done next month (today) for his wife Sonia)

He started calling me liar, I asked they checked the cameras then

Sonia arrived just when I already finished explaining I tried to explain her this second point, (she did not know) but she was denying hearing me she said she had enough and I should leave, I keep talking because she didn't know what his husband said He said disregard! She just keeps saying I am not going to hear, I am not giving you a refund at that point I said I'm not talking even about a refund I'm talking about the service that should be done exactly like today She shushed me she didn't listen, and she threaten me to call the police and gave me a last warning

(Actually, when I left I called the police just to be sure about the situation and I was not trespassing I was at the office as a customer, I never yelled I didn't curse or any bad word I just wanted to be heard for next time she makes sure her husband made a proper job, police explained I was in my right as a customer and I can complaint)

Even she did the proper job regarding the storage because even she gave me a paper that says Move out receipt which is something that her husband should have done in first place

I just feel she treated me unfair, and I am going to share in social media and look for justice

Even police are not involved at least I want people know how I was treated in that place because I still think that even I should be listened

I knew that even the refund of August was gone at least she accepted the responsibility and at least said Look I know he didn't do it properly but there is nothing I can do with the system then its other thing that I, as a human can understand but threaten to people is not good All these can be check in the camera of today September 3rd, 2024

June 2 – car stopped running, towed to BMW of Catonsville
June 3 – state-of-the art diagnostic test concluded faulty battery (car required reprogramming due to change of battery)
June 4 – received video stating repairs were complete and car was running fine; however, technician noticed suspension issue while test driving the vehicle (Note: no mention of any noise, knocking, smoke, leaking or engine issue) Video can be seen here: WalkAroundVideo (mykaarma.com)
June 10 – received video confirming inner and outer tire rods were replaced
June 11 – received phone call stating car was running great; all repairs were completed; was test-driven to confirm repairs and car was ready for pickup
June 12 – car broke down again (next day after pickup); towed back to dealership
June 14 – was told the car needed a starter, however, my car was still sitting on the parking lot where the tow driver left it. I questioned the integrity of the technicians and diagnosis and requested to speak with the manager.
June 16 – Spoke with manager (Mel Cuesta), verbalized my concerns and issues and he agreed that things weren't adding up
June 17 – I was told my engine was blown and needed to be replaced; quoted $25,000 for repairs
June 28 – I reached out to corporate and filed a complaint, corporate suggested I bypass Mr. Cuesta and speak to Mr. Mike Winter (Service Director) concerning my vehicle and my complaints. Spoke with Mr. Winter and was told there was nothing he could do. Mr. Cuesto also told me I was required to put down ½ of the cost of the engine before repairs would be started.
I am appalled and utterly dissatisfied with the lack of care and professionalism displayed at the dealership. I have been treated unfairly and feel the BMW staff is retaliating against me for making a complaint. In my opinion, this dealership has not honored or adhered to its values and I am displeased with their service and the condescending tones and harassing gestures made towards me throughout this unpleasant process. Never in my history of having vehicles repaired have I been asked to put down 50% of the cost. This is another example of unfair treatment and profiling of its customers.

I have been a loyal and dedicated customer for 3 years. My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2,2021. I had it towed to BMW of Catonsville because I trusted their reputation and mission statement for providing exceptional service and for peace of mind. June 2 – car stopped running, towed to BMW of Catonsville
June 3 – state-of-the art diagnostic test concluded faulty battery (car required reprogramming due to change of battery)
June 4 – received video stating repairs were complete and car was running fine; however, technician noticed suspension issue while test driving the vehicle (Note: no mention of any noise, knocking, smoke, leaking or engine issue)
June 10 – received video confirming inner and outer tire rods were replaced
June 11 – received phone call stating car was running great; all repairs were completed; was test-driven to confirm repairs and car was ready for pickup
June 12 – car broke down again (next day after pickup); towed back to dealership
June 14 – was told the car needed a starter, however, my car was still sitting on the parking lot where the tow driver left it. I questioned the integrity of the technicians and diagnosis and requested to speak with the manager.
June 16 – Spoke with manager (Mel Cuesta), verbalized my concerns and issues and he agreed that things weren't adding up
June 17 – I was told my engine was blown and needed to be replaced; quoted $25,000 for repairs and later changed it to $*******.
June 28 – I reached out to corporate and filed a complaint, corporate suggested I bypass Mr. Cuesta and speak to Mr. Mike Winter (Service Director) concerning my vehicle and my complaints. Spoke with Mr. Winter and was told there was nothing he could do. Mr. Cuesto also told me I was required to put down ½ of the cost of the engine before repairs would be started. They offer me $1000- $1500 and at least an 800 credit score to trade my 2014 550i with 120,000k miles for which I found to be extremely offensive and insulting. And to add insult to injury, I was belittled and harassed to return the loaner when there has not been any resolution for my car. How could a certified technician put a car on a diagnostic, have it running, send video saying it's running great, test drive it and not know the engine was blown. Plus put a new battery in, reprogram it and the check engine light didn't come on. This dealership does not stand by its values and principles and treated me unfairly and showed no empathy or concern for my situation. My car did not have these issues before going in for service.

On 2/11/21 to 2/12/21 i rented a car from Enterprise at 8395 pines blvd in fl the car was already out front waiting i ask the sales lady was she sending me my receipt she verified my email i said it was correct i drove down the street to the gas station only had the car 10 mintues saw the Expired tag took the car back spoke to the manger ask why did they rent me a car with an expired Mississippi tag of December 2020 they wanted the police to stop me he told me its updated in the system the police would've pull anyone driving that car with a expired tag and on top of that the sales lady never emailed me my receipt so if i would've been stop i had no documents to say this not my car i just rented this car that was done on purpose and that sales lady needs to be fired to i switch to a truck with a permanent tag she saw me when i returned the truck she said nothing no apology she knew what she did i know her manger and coworker told her im a customer of 20 plus years this the second incident in the last two months with enterprise if i stop by the police enterprise would've have been sued for negligence i also rented on 12/24/20 from 2150 state rd 7 in Hollywood fl i made my reservation on line i ask the salesman was taxes included he said yes because the price was more he said i got you a nice car when i saw the car it was a black 2021 Toyota Camry i said thats not what i reserved and he charged my card without my consent so he told me the difference would be put back on my card so he then brought me a Hyundai Elantra knowing something was wrong with the tire i told him i was not taking that car so i ended up with the Toyota Camry after all and that toyota had a tip of gas in it the salesman said he know about the gas and when i returned the car i ask about my receipt he to said he sent it i didn't leave until i had my receipt i called enterprise corp office and gave them both rental agreement numbers so they are aware of both incidents but nobody from Enterprise has call me about the car with the Expired tag only got a txt message saying how was my experience someone should hace been doing a follow-up thats why now i. Take pictures when i rent from them now i was given a card saying i could get a free upgrade on my next rental a upgrade dont compare to if i was stop by police driving a car with an outta tag and without my receipt showing i just rented that car that was negligent on the behalf of enterprise

This is a long and sad story. But keep reading because it contains an important message especially for any senior citizens considering traveling with Princess Cruises.
Y bride (of some 55+ years) and I have been traveling with Princess Cruises for 30 years. As so called "Elite Members" we have been loyal customers since the Spring of 1990. On 15 cruises we have taken family members with us and on 8 cruises we have taken our entire family including children, grand children and their spouses.
For example last year at this time the 17 of us traveled on the Star Princess around Cape Horn from Santiago to Buenos Aires. Prior to this we have traveled with the family to, Mexican Revere, Asia, Europe, South America, the Panama Canal, and Alaska to mention a few.
On December 19,2019 we and 13 members of our family were scheduled to embark on the Star Princess for a 15 day round trip cruise from Los Angeles to Hawaii...
We began our day with anxious anticipation. We were planning on celebrating my 84th birthday at sea. My Bride and I have been looking forward to this cruise as the highlight of our entire year. An opportunity to spend quality time with our family in the atmosphere of a cruise.
In the past we have taken our pass ports on Princess Cruises to foreign shores. Since this cruise is technically all within the USA with the exception of the final stop in Ensenada, (and we were not planning on going ashore at this port), I called Princess Cruises to see if we needed our passports. I mentioned we had a "Real Drivers License" from California and asked if this would do. In our conversation I got the impression our "Real Drivers License" would be sufficient. At no time during our conversation did the agent say we must have our passports in order to have the proper documentation to board the ship.
When we began the check in process on December 19th, and I presented my California "Real Drivers License" we were told unequivocally at the check-in counter, "You must have a valid passport physically in your possession or a certified birth certificate in order to board the ship." "You need something to verify your US citizenship." Needless to say we don't carry our birth certificated around with us.
What I don't understand is that if this is a cardinal rule why the agent I talked to on the phone didn't tell me straight out that passports were imperative and necessary for boarding.
We live in San Diego and there was no possible way we could go home or get someone to enter our home and bring our pass ports to us by the 4:00 pm sailing time.
We asked if someone could get our passports and mail them to the ship in Hawaii, and the answer was No. Could someone get our passports, take a picture of them and send it to us. Answer No. Since we have been traveling with Princess for years we asked if there was something in the Princess record system that would verify that we are U. S citizens. Answer. No.
It was heart breaking to bid good bye to our entire family as they boarded the Star Princess without us, and as we struggled to get into the elevator with our luggage to return to the street level and to find our way back to San Diego. Thus we were totally alone for Christmas, and our entire family was away. A missed opportunity of a lifetime. We also had tickets to several events on the various islands (e g. The Hawaii Bowl on 12/24, etc.) Now these tickets were worthless, and this was all for not.
In addition we had $1000 in cruise credits in our account. We asked if this cruise credit could to transferred to other members of our family since we are being denied boarding, and we were told "Absolutely Not."
We wrote a detailed letter to Princess explaining our situation and asking them for their consideration. We hoped that given the circumstances surrounding our situation.,( i. E the fact that we had been misinformed by the Princess agent on the telephone regarding our passports, our past cruise history and customer loyalty), Princess Cruises would brighten our Christmas by at least refunding our $5758. 00 cruise fare, or by giving us credit toward a future. Cruise, or by giving us any consideration what-so-ever they might be willing to offer.
A week after our letter was sent we received a telephone call from Andy in Customer Relations. He was assigned to deliver the Princess response.
Andy indicated that our letter which I had sent to Mrs. Jan Swartz President of Princess Cruises had been thoroughly and carefully reviewed at the executive level. He indicated that the higher-ups at Princess had taken into consideration our loyalty, our past cruises, our family cruises, and the fact that the Princess agent on the telephone had misinformed me about the need for passports. Andy said they had directed him to tell us that there was absolutely nothing they would care to do to offer any consideration to us what-so-ever. Andy confided in us by saying he was surprised at this response and that he too thought it was unfair given our circumstances.
I try to resist being contrary and critical. It's not my nature. I like to catch people "doing things right" and let them know about it. In this instance however I think Princess is being blatantly unfair and inhumane. If this is operationally how Princess defines their Customer Loyalty than I am shocked and dismayed.
Bottom Line:: Given what we have experienced it would seem that If anything major or out of the ordinary happens before or on a princess cruise or if you have any kind of misunderstanding with Princess don't expect any consideration what-so-ever, They seem to have a policy or a mechanism for getting around any situation or customer need.

First day the bed I'm assigned has been slept in an is obviously being used. I go back to the desk, I'm moved to a different bed in same room however this bed has also been slept in and not changed. The woman get fresh sheets and lays them on the dirty bed, I point this out as it's the very first thing taught in hospitality service. I strip the bed but there is an undersheet which I notice is filthy dirty however the woman starts to make the bed over the filthy sheet which I point out to her she acts like I'm crazy, I tell her I'm not sleeping on this and take it off. I go for a walk and then return to specifically say to the same woman that it should be noted that I am now in a new bed and which bed it is. She says it won't be a problem. The next morning, second day of stay, I try to rent a towel and I'm told there are none and they haven't been delivered yet. So I go without and use my hand towel. Third day I return home at night to discover there is someone asleep in my bed. I go down to front desk. Where the same woman is and I tell her and her colleague what's happened. They tell me it's not there fault. It's 2am in the morning. I tell them it is not of interest to me who is at fault but I paid for a bed and there is someone asleep in it and where is my stuff that was in the bed. We go up to room. The guy in my bed is returning from the bathroom, he has been asleep in a bed I slept in, he has taken my shoes and plugs and shampoo and put them on the floor but my shorts and t-shirt he has left in the bed while he slept. He casually takes then out from under the duvet cover and hands then to me. The guy from front desk that has come up says something like, a misunderstanding and without apologizing or trying to make amends leaves. I find this not only stupefyingly amazing but sickeningly upsetting. Would you sleep in a bed that had been slept in, in a hostel in a majoylr city and sleep with that person's stuff? Would you be happy with this service after paying quite a lot of money to stay here? Not to mention the fact that the hostel is dirty, the corridors smell. The staff are brain dead. Is this the modern world, are these millenials typical?, For five nights I paid 150 dollars and this is the level of service for a room with six people.

I had pre-paid for my June 23,2018 one night Econo Lodge Paw Paw, MI reservation through Hotwire.com on May 21,2018. I felt comfortable that all was well with the reservation when I got a reminder email from Hotwire on June 21,2018. I arrived at the Econo Lodge front desk just after 11:00 PM after a long day. I provided my ID and indicated that I had a one day prepaid reservation. A middle aged gentleman at the counter took my ID to check his computer and returned shortly to indicate that he had no record of my reservation in his system. I provided him electronic confirmation of my pre-paid reservation with confirmation number *******853).
The gentleman took my information and again indicated that the reservation was not showing up in his system that he had at the front desk. I asked if he had any contacts or phone numbers that he could call to get the problem resolved. He indicated that he didn't keep any of those numbers because they did not respond to him after typical business hours. I asked if he could call Hotwire to resolve the issue and he responded that he did not work for Hotwire. He further explained that Hotwire was very unreliable and that if it was up to him, Econo Lodge would not work with Hotwire. I asked the gentleman if he could call a Choice Hotels contact and he responded that they were just a third party booking company and were unfamiliar with the Econ Lodge Paw Paw operations.
Seeing that the gentleman at the front desk was unwilling to make any effort to get my issue resolved, I called Hotire.com myself. After locating my pre-paid reservation the Hotwire representative called and had a conversation with the gentleman at the front desk. At the Econo Lodge counter clerk's request, the Hotwire representative faxed the information that Hotwire had previously transmitted to the Econo Lodge on my pre-paid reservation.
After having the conversation with the Hotwire representative and getting a fax of the information that had been transmitted previously, the counter clerk would still not honor the pre-paid reservation. After working with the counter clerk and talking to the Hotwire representative for about 45 minutes, I concluded that I would not be getting a room at the Econo Lodge Paw Paw, MI.
After checking the other three hotels in Paw Paw, MI, I found that no rooms were available for that night in Paw Paw, MI. It appears the Econo Lodge counter clerk took it upon himself to re-sell my pre-paid room to another customer since I was arriving late. The clerk's negative comments about Hotwire also appeared to be an attempt by the clerk to provide additional cover for his claimed ignorance of the reservation.
After over 40 years of business and personal travel, I cannot say I have ever been treated so disrespectfully by a hotel counter clerk. Needless to say, I will not be making any reservations at any Econo Lodge hotels in the future.

My husband went to make a $1,570.00 in his CITI BANK checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. This piece of paper doesnt specify the amount that was just deposited at the time. When he checked his account the account stated $0 dollars. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. When 10AM came around and the branch manager REINA HERNANDEZ arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. Completely wipe her hands and wanted nothing to do with it. She didnt lift a finger to try and help. She went inside the bank and went on about her business; she didnt even provide my husband with the customer service number. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldnt do anything about it. I consider this THEFT from CITI BANK. NO ONE WANTS TO TAKE RESPOSIBILTY AND DO ANYTHING ABOUT RESOLVING THE PROBLEM. My husband told the branch (#518) "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. The police made a police report and recommended to my husband to file a CIVIL LAWSUIT against CITI BANK which we have already contacted our lawyer for this matter. Our bills are completely on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that an investigation has been open. As I did some research I read that a lot of other CITI BANK customers have had the same problem several times and no one has resolved their issue either. This is THE MOST UNPROFESSIVAL BANK AND INCOCIDERATED PEOPLE TO EVER TRUST WITH YOU HARD EARNED MONEY. As per the branch (#518) "MANAGER" REINA HERNANDEZ once I came to the branch to get an explanation why couldnt she just open the ATM and withdraw our money that was in LIMBO and we need ASAP to cover out due bills, she was the most UNPROFESSINAL BRANCH "MANAGER" we have ever dealt with. She refuse to help us with anything and actually threaten us with having to close our account. She just repeated that this happens all the time and she cant do anything about it. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch (#518) if she had to. The NASTIEST person I have ever come across in my life. I thought MANAGERs are there to help the customer and see if they can reach a solution to the problem at hand. This woman didnt lift a pen to help instead made threats, claimed this happens all the time at this branch (#518) and she smiled to me and my family as she walked away. My husband spent an entire day trying to resolve this horrible matter with ZERO RESOLUTION. He had to miss work which means MORE MONEY LOSS DUE TO THIS HORRIBLE MATTER. Today is 3/28/18 WEDNESDAY and we still have not gotten our money back. Again this is THEFT from CITI BANK. We have called Customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have some family members that have CITI BANK and THEFT will be closing their accounts due to this DISASTER and DEFT.As I mention we have contacted our lawyer and will take this to court since we feel some one is go to answer for this MESS and THEFT.