Marisol R.

My husband and I have been going to YOUFIT HEALTH CLUB at 0201 Hammocks Blvd #130, Miami, FL******* for around 2 years now.
Yesterday, May 16,2018, as usual, my husband went in for his daily workout, I usually join him, but yesterday I could not make it, he went in with my four year old son. We always drop off my son at the Daycare your fit club provides, we pay for Additional Fee for this aside from our Membership.

This Daycare always has a constant change of personnelwhen it comes to the ladies that work in the daycare area. We have never had a problem aside from is NOT THE CLEANEST AREA TO LEAVE YOUR CHILD FOR A FEW HOURS AND THE CHILDREN THAT ARE BEING DROPPED OFF BY THE PARENTS GOING TO WORKOUT ALWAYS SEEM SICK, COUGHING AND HAVE MUCUS COMING OUT OF THEIR NOSES. I was wondering if the people working in the daycare area have any sort of CERTIFICATION or Training?

Up until now we have never had a problem. Lately, the new girls are pretty young but very nice and caring. One of the girls name is Nicole the other one is a blonde girl ALSO VERY NICE and SWEET to both parents and children. However YESTERDAY MAY 16TH 2018 around 830 or so at night when my husband was done for the night with his workout and went to pick up my four year old son from the YOUFIT DAYCRE my son had a long (2 inches or so) and deep scratch on his little wrist. As soon as my husband walked up to the daycare door to pick him up like we always do, my son walked up to my husband complaining about his wrist and showing him he has a deep bloody scratch WHICH I HAVE ATTACHED A PICTURE OF TO THIS MSG/EMAIL. TOTALLY UNACCEPTABLE.
The girl was working there, NICOLE, told my husband that she took a break and the YOUFIT manager PAULA ZAMUDIO was covering for her, since my son was the last kid left in the YOUFIT DAYCARE. When my husband approached the manager PAULA ZAMURIO at the front desk, he observed that she was extremely nervous and kept apologizing, she explained to his that she was playing around with him and accidentally scratched him and kept nervously apologizing. After coming home I saw the scratch with my own eyes and it looked like much more than a simple scratch, it seemed too deep, I immediately phoned the gym at around 9 pm and was informed that PAULA ZAMUDIO had already left for the evening, so I left a message for her to call me the following day.

TODAY, the next day, MAY 17th 2018, noon I received the call from PAULA ZAMUDIO, she was very RUDE and very defensive, not apologetic at all. One would expect more from Manager of your establishment, supposedly someone who represents your brand and quality of your Health Clubs, this Manager PAULA ZAMUDIO told me that she reviewed the cameras and that as per HER point of view; "MY SON RAN UP TO HER NAILS AND HE SCRATCHED HIMSELF ON HER", these were her exact words.

To be very clear, I DO NOT ACCEPT THIS EXPLANATION AT ALL, I do not accept the way I am being treated by this Manager, I fear for the safety of every child left in your DAYCARE AREA. Someone in your Corporate Offices Must take action to prevent this from happening ever again.

I have contacted my lawyer and I will get to the bottom of what really happened to my son with this rude Manager PAULA ZAMUDIO. I reached out to the YOUFIT HEATLH CLUBS CORPORATE OFFICE and so will my lawyer.

I hope this email notification gets the attention it deserves.

My husband went to make a $1,570.00 in his CITI BANK checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. This piece of paper doesnt specify the amount that was just deposited at the time. When he checked his account the account stated $0 dollars. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. When 10AM came around and the branch manager REINA HERNANDEZ arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. Completely wipe her hands and wanted nothing to do with it. She didnt lift a finger to try and help. She went inside the bank and went on about her business; she didnt even provide my husband with the customer service number. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldnt do anything about it. I consider this THEFT from CITI BANK. NO ONE WANTS TO TAKE RESPOSIBILTY AND DO ANYTHING ABOUT RESOLVING THE PROBLEM. My husband told the branch (#518) "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. The police made a police report and recommended to my husband to file a CIVIL LAWSUIT against CITI BANK which we have already contacted our lawyer for this matter. Our bills are completely on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that an investigation has been open. As I did some research I read that a lot of other CITI BANK customers have had the same problem several times and no one has resolved their issue either. This is THE MOST UNPROFESSIVAL BANK AND INCOCIDERATED PEOPLE TO EVER TRUST WITH YOU HARD EARNED MONEY. As per the branch (#518) "MANAGER" REINA HERNANDEZ once I came to the branch to get an explanation why couldnt she just open the ATM and withdraw our money that was in LIMBO and we need ASAP to cover out due bills, she was the most UNPROFESSINAL BRANCH "MANAGER" we have ever dealt with. She refuse to help us with anything and actually threaten us with having to close our account. She just repeated that this happens all the time and she cant do anything about it. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch (#518) if she had to. The NASTIEST person I have ever come across in my life. I thought MANAGERs are there to help the customer and see if they can reach a solution to the problem at hand. This woman didnt lift a pen to help instead made threats, claimed this happens all the time at this branch (#518) and she smiled to me and my family as she walked away. My husband spent an entire day trying to resolve this horrible matter with ZERO RESOLUTION. He had to miss work which means MORE MONEY LOSS DUE TO THIS HORRIBLE MATTER. Today is 3/28/18 WEDNESDAY and we still have not gotten our money back. Again this is THEFT from CITI BANK. We have called Customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have some family members that have CITI BANK and THEFT will be closing their accounts due to this DISASTER and DEFT.As I mention we have contacted our lawyer and will take this to court since we feel some one is go to answer for this MESS and THEFT.