PictureFrames.comReviews 146

I ordered a frame in November of 2023 for my daughter who had just graduated with her masters degree. We were looking through sites and I was taking notes since I don't see her often. She really liked the ones that we saw on pictureframes.com and I ordered an expensive one. I just expected the frame had arrived since we both lead fast-paced lives and even though we talk at least weekly, it may not have come up in conversation apart from all the other gifts she had gotten at the time. I realized around march of 2024 that she hadn't gotten it and when I called, customer service led me to believe that it would be another 3-4 weeks out. Okay we playbthe waiting game, life gets busy, and now, in August of 2024 I ruin what surprise would have been left and ask her if she's gotten it. Go figure the answer would be no. I cancelled the order and we will order somewhere else. Someone could have contacted one of the two of us offering a similar item or refund at some point. Very disappointed!

Ordered 2 frames from them, one had issues, but they were willing to fix it. In the end I ended up with 2 good frames, which is what I had paid for, so I'm happy. Of course it would be even better if the frames were just 100% from the getgo.

This company has all the appearances of being responsible and consumer friendly featuring "Live Support" online chat etc but after they sent me the wrong frame, they asked me to supply photo images to prove it. After I provided such they emailed to say it could be as long as 3 days before they looked at resolution. They don't answer the phone, they don't return emails and they don't have Luve Support. I may be out of the $80.00 Inspent with them. DO NOT USE THIS COMPANY. IT MAY BE A FRAUD

On December 13,2022 I purchased four (4) Matte Black Metal Photo & Art Picture Frames, three (3) with non-glare acrylic and Foamcore backing, and one (1) with UV acrylic and Foamcore backing
To frame four (4) valuable, signed prints by the American folk artist Ralph Fasanella, whose work is in art museum collections.
The problems with my order are:
1. The metal frames are inferior quality separating at the corners and consequently leaving sharp, exposed edges. (I have photo)
2. One large frame is bowed and consequently does not rest flat against the wall. (I have photo)
3. Two prints are rippling in the frames because the acrylic, Foamcore backing. And 12 clips do not fit tight enough in the frame to hold the prints in place.
4. The acrylic, also inferior quality keeps popping out of all four frames creating a significant gap between the acrylic, print, and frame. (I have photo)
In addition, to the damage these problems are causing to the valuable art prints, the framed artwork can no longer be hung – defeating the purpose of making this purchase in the first place.
I will add, that both my husband and I have purchased other metal frames and materials to frame our significant collection of art and have NEVER had a problem before. In fact, we have other prints by Fasanella and other artists that have been in the same frames for more than 30 years.
The fact that there are no verified reviews or place to leave a review on the PictureFrames.Com website screams SCAM.
Although I emailed customer service 3 times sharing my issues in detail, I never received a response.
Consequently, I am sharing my review online to help other people avoid the costly problems I have encountered. I will also be filing a complaint with the Better Business Bureau.

81 days or 11 weeks and 4 days ago, Almost 1/4 of a year ago, I ordered a frame for a picture. They miscut the frame. I have spent hours formulating and sending 10 emails, including MANY MANY pictures of the miscut frame to get the correct frame. The last email from them said they'd send a new frame, notify me when the frame shipped. That was on Oct 31,2023. Still no frame, no notice it shipped. Ridiculous

I've been a customer of pictureframes.com for years. Most of the artwork in my house is framed by them. When it came time to decorate the last room in my house, I turned to them. I ordered three simple wood frames of different colors. All three were horribly produced-none of the corners were 90 degrees. There were sizable gaps where the corners met. They are also using a much lighter and cheaper wood in the same frame type that I've purchased before. Buyer beware. I'm going local, but I'm sad this great company is no more.

I was looking for a frame in an unusual color and width and felt fortunate to find it at pictureframes.com. Ordering was easy- and when I wanted to change my charge information, customer service was incredibly helpful. The frame arrived quickly and was just what I was looking for... and I'm a fussy old Architect who's hard to please!

I ordered my several weeks ago. Called last week and was given excuses ("have to reprint") blah blah.
I'm calling this morning and demanding my mine back,.
Do not use this service.

Believe nothing they tell you about their production schedule and shipping. Before I placed my order, they assumed me they would have my order to me on time before my daughters wedding. We are well past the time I should have received my order and I can't get an answer. I call everyday, and get the same non answer.

I bought all my frames thru them with good results in the past, but starting late 2022 there was no customer service and no phone calls answered, something bad has happened there.

Canceled my order through Pay-pal, and tried to reach customer service with no luck. Reply email stated CS will get back to me within 3-5 BD.! Finally CS reply 3 weeks after I placed the order: We want to ensure you know that the order is on hold due to an item currently out of stock!.

I ordered a Blue frame from this site with 2 backing for an astronomical price of $154.00.
After waiting almost 3 weeks, it arrived totally wrong. I received a white frame with a single white backing. Tried to call them, they say in their massage that they don't answer their phone.
I would never ever order from these people. Highway robbery is the least I can describe them.
Please do not order from this site.

Frames are not high-quality when you are paying 100$ per frame. The translucent plastic cover was broken.

Long time customer of 10 years and thousands of dollars. Since late 2022 it's gone belly up. Stay away.

Customer service is non existent. They will charge your credit card but have NO IDEA when your product will ship. Never again.

I have been dealing with this company for a few years now. And aside from the fact that they take for ever. Half my frames are either wrong now or missing. STAY FAR AWAY FROM THIS COMPANY.

There was a 2 month delay in my picture frame order with no update or notification about it from the company. There was also no response to my email for almost two weeks when I asked for an update on my order. There is no way to contact the company via phone. I got no empathy from customer service representative in the online chat. There was no ability to change my order to a frame that they had in stock so that I could expedite it. Terrible experience all around. Will never use again.

I've been a customer for years without issue, but this year everything changed. Early this year I received a gift card they could not seem to process and that was an ordeal. Why sell gift cards that are useless on your site? Next, I ordered a bunch of frames which were charged immediately to my credit card and then received an email saying *one* of them was back ordered. So apparently the entire order just sat. Then I called customer service 6 weeks later because by then I needed the frames they said it would ship soon but they couldn't tell me when. I promptly disputed the charge and went elsewhere for my frames. Finally (like a fool) I recently needed just one frame and really like this style so I ordered it and hoped they had their stuff figured out. Nope…just disputed the charge after no response from customer service. I will never order from this company again!

I purchased a very expensive custom picture frame as a gift for my daughter months ago - expect to receive it in about a week. After 2 months of hearing nothing I inquired and was told the frame would come in 2 months (around mid december) mid december came and went so I inquired again and guess what? Now it is some time in february. Customer service? That is when someone is looking out for you, lets you know proactively that there is an issue with your order, suggests a similar product or gives you some other ideas. This is a joke, a front, this is not a real company. DO NOT WASTE YOUR TIME AN MONEY!