My last order with Phytoextractum was quite an experience. I ordered my herbs and supplements from Phyto and when it was shipped it was supposed to be here in 3 days. Well, USPS gave us a ton of issues, claimed that phyto printed a label with an incorrect address. I confirmed through phytoextractum customer care that USPS made a mistake and Phyto indeed had the correct label. They were able to resend us the herbs and supplements again due to USPS losing our package. Phyto, I'm sorry that USPS blamed you for that bad label and I fully know that they were at fault. - My experience with Phytoextractum: They care about the customer and want to resolve issues! Thank you guys again for being the only place I will buy my herbs and supplements.
I have been shopping online with these guys for many years. Shipping is mostly prompt (ups fedex sometimes have their usual hiccups lolz) ricing is great compared to lots of others, and most importantly, excellent customer service! Most esecially if u ever get Mia as customer service help. Always fast to resolve any issues so i hads to include her in this review. I always recommend them and their products. I trust in their service, pricing and product safety. Highly recommended if u are new customer. I leave this review on all review sites and will continue to be a loyal customer. :)
Nevermind the aged website theses guys are something special... Out side of the slow response time of the
Customer service they shipped fast great site
Awesome overnight shipping and some of
The best botanical extracts on the market
When they do reply they're extremely helpful
And straight to the point super consistent Now they have the xtracts pressed in tablets could not upload video wasn't correct file extension
Received my first order on Monday and discovered the most expensive productI ordered and paid for was missing. Therewere problems with processing the order resulting in the cancellation of the order for this product. It was allegedly combined with the other product I ordered and allegedly mailed. I provided documentation to this company as requested only to dscover just now that a second shipment was processed and shipped today. Problem is I was charged again for both the product and shipping costs. No explanation why.
When I received my original order from Phytoextractum, it was missing one item. I sent an email to Customer Service and Mia replied by asking me to email a photo of my invoice/packing slip back to her. When I did, she replied promptly with a confirmation email and by shipping the backordered item which I received in just a few short days.
THANK YOU MIA for your great customer service!
Mike Hartman
They have the best Kratom you can buy. Quality products, fast shipping and great CS! One of the few companies that really care about their customers!
Multiple orders without any issues, awesome customer service. Fast reliable shipping. I had an issue with my email and their team worked it out with me in a matter of hours.
Price quality variety they cannot be matched Not to mention the convenience and consideration of their mailing service along with weekly deals trying to ask your local place for that
One of the best companies I've ever done business with. Great products and they always ship promptly. Customer service is also great. I highly recommend them.
Phyto has always been very prompt when it comes to anwsering emails and fixing problems and the product is of a very nice quality as well. That's why I keep coming back.
I ordered white borneo kratom and I am not mad at all with the quality! This website is legit! They will respond to your emails as well if you have any questions bc i know i did!
I started cautious and hesitant - the site looked great, but I was not sure if it would deliver, especially if customer service issues arose.
Its fantastic! I have placed 5 orders so far.
- email receipts are excellent
- they ship from in the US, which was one concern i had since I was ordering asian products. 2 days has been the standard delivery time, super fast!
- I have goofed up twice on my orders, and customer service has been fast, FRIENDLY, and very professional! They were happy to help me fix my errors, with a smile. They also sign their emails, so I can say Thank You to Mia in this: D
- i did not know the difference between extract and powder. I sent in an email to the customer service address, wondering if I would get a reply since it wasnt really a order/payment issue. Just a few hours later, I got a wonderful and patient reply that answered all of my questions!
The prices are great, the delivery speed is outstanding, but its the customer service that has really driven home my confidence and love for this site! STRONG recommend, and thats after... 4? customer service contacts now.
Been doing business for a while best prices and customer service! Also free shipping! I had a problem with a order last month they took care of it tight away!
If you ever forget to apply a coupon code, need any information or help in general, these guys will help you out to no end. Consistently good product as well. I suggest the Bali for beginners.
My order was accurate, not too expensive, and customer service and company legit! The order shipped pretty much right away (I order on a federal holiday). I did have an issue with UPS Next Day Air service but that was on UPS, Not this company.
I have been purchasing from Phytoextractum for well over a year now and I couldn't be happier. I have only had a few promlems with delayed delivery due to inventory problems, but whwn this happened the customer service reps were the best I have ever delt with. The prices are reasonable for the quality you are getting as well. I truly feel like they value my happiness and well being as a customer.
Phytoextractum is one of the best vendors I've experienced. Great quality/selection, Excellent prices and Angela@ customer service is wonderful! Order ships fast and arrives quickly! Check them out!
Seriously what a great company. So glad I found them and look forward to future orders. Customer service was super responsive and easy to deal with. ~Erick K
They have great products and their prices are better than any other out there. Always offering promotions and discounts. Customer service is very helpful too. Great company overall
Great product it helps immensely with depression and anxiety! I would recommend to anyone else fighting these same problems I am that is looking for a legal natural way to take care of it!
Overview
Phytoextractum has a rating of 3.9 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality and free shipping. Phytoextractum ranks 8th among Vitamins & Supplements sites.
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- Portland, Oregon, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Nettie,
This is Tony with Phytoextractum, our PR and Customer Relations Manager. I've looked into this situation and this is what I've found. On 9/19/16 at 11:15am PST you emailed our support team to indicate you were missing one of the products you ordered. We responded at 3:43pm and indicated that we can resolve this for you, and we asked to see a photo of your invoice (this is to see which one of our production team members stamped your invoice for approval to ship, so that we can keep human error down). At 12:14am on Tuesday morning, you emailed us with the required photos as asked. At 5:22pm, we emailed you back to inform you that we have reshipped your missing item.
**Please note that we do no store credit card information, thus we are unable to charge a customer without their consent in any situation. **
I verified that the order was setup as a "reship" which means we log into the system as the customer, and place the order as a "money order" payment. Then, we immediately mark the order as "payment received" and it ships out as usual. Since this excludes the use of your bank or credit card, you don't need to worry about being charged twice.
At 6:52 you emailed saying that you were double charged, then you left this review. We followed up with you the following morning at 8:03am on 9/21 confirming that you were not charged since this was a reshipment for a missing product.
I also would like to mention, that we upgraded your shipping to FedEx Overnight in consolation to this human error, which we apologize for. As you can imagine with the ban on kratom in just a few short days, all vendors are overloaded with orders and working 12+ hour shifts to get all customer orders out on time; human error is bound to be made and we apologize.
In short, you were not double charged, and we sent your product back out to you with upgraded shipping.
If you have any questions, please feel free to email our support team and ask for Jesse or Angela. Again, we apologize for the inconvenience and hope you are satisfied with this resolution.
Cheers,
Tony Marcello
PR Manager
Phytoextractum, Plants & Extracts