• Phytoextractum

Phytoextractum

Write a Review

Overview

Phytoextractum has a rating of 4.4 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality, and free shipping. Phytoextractum ranks 10th among Vitamins & Supplements sites.

  • Service
    40
  • Value
    40
  • Shipping
    40
  • Returns
    30
  • Quality
    39
17
See all photos
How would you rate Phytoextractum?
Top Positive Review

“Good”

Rachelle R.
8/28/21

I've placed four orders with this company. I did have a problem with an incorrect product shipped to me once, but the issue was fixed in a timely manner. They have some hard to find products and very fast shipping. I've been satisfied.

Top Critical Review

“Absolute garbage”

Austin H.
9/13/20

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149)
Thumbnail of user rebeccat139
1 review
0 helpful votes
  • Send Message
November 8th, 2018

Love this company have been buying from them for over a year and they have fresh products that are high quality and good prices. If you sign up for their emails they have offers and sales so you don't need to pay full price for things every time. They also have great customer service and get back to you really fast. Can't beat them!

Thumbnail of user mallorye16
1 review
0 helpful votes
  • Send Message
April 27th, 2021

Phytoextractum is by far the best vendor for kratom and multiple supplements, I have been a customer for over 5 years and have absolutely no complaints. The only issue I have ever had is related to USPS and not this business! The quality of their products is ALWAYS consistent and worth the price. I have tried local vendors and other online vendors, and will choose to use Phytoextractum! The customer service is beyond timely and polite! They send you updates regarding your package. Also, the company will keep you in mind for certain specials or promotions. There are seriously no complaints that I have EVER had for them. If you have a chance to use them as your first purchase for your exploration or continued use of different supplements, I am more than confident that you will receive quality product, timely response and diligent employees to keep you apprised of any information you could possibly want.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesg7
1 review
1 helpful vote
  • Send Message
March 6th, 2018

I want to rave again about how much this company has made me a very loyal customer wish I could do more. I have had two issues in the last three years buying from these guys. First was the quality of one bag of product wasn't as good. The guy took the batch numbers said yeah looks like it wasn't and sent a complete replacement of the entire order not just the bad product made me overlook the slow 1 day response. Now I had an issue where I ordered next day but UPS failed to pick up not their fault but they are still refunding the most expensive item in my order that 65 bucks very happy again!

Thumbnail of user davec259
1 review
1 helpful vote
  • Send Message
June 23rd, 2018

I have been buying from Phyto for years. Friendly, knowledgeable staff, great prices and the quality of products is truly unbeatable! Customer service is actually determined to bring satisfaction. If you have an issue, I guarantee theyll take care of it.

Thumbnail of user bissiet
1 review
0 helpful votes
  • Send Message
December 27th, 2019

I have tried different vendors and Phytoextractum is the only one I use now. Their product is very excellent quality and their prices are better than anyone's. They have a lot of coupons and sales. The customer service is superior too. Every time I have emailed them they get back to me the same day and answer all my questions. I have no reason to shop elsewhere.

Products used:
Usually green malay kratom

Service
Value
Shipping
Quality
Thumbnail of user skylarb12
1 review
0 helpful votes
  • Send Message
November 7th, 2018

Phytoextractum is a great business that provides healthy, natural herbs that have a superior quality to most of what is on the market. They respond to requests within a few hours, and are always very helpful to the best extent that they can be. They have relatively fast shipping, 4-6 days usually. They also include samples occasionally in their parcels which is nice. The prices are good for the quality of product they have. The only thing that would be better is if they sold products in bulk. All in all, a great company who I will continue to do business with.

Thumbnail of user toryea
1 review
0 helpful votes
  • Send Message
January 1st, 2019

Phytoextractum has wonderful assortment of products and their customer service is quick to respond. They also have great discounts and free shipping on qualifying purchases. I order the white maeng da kratom and it is great quality. I will be ordering more. Thank you!

Thumbnail of user laurinh
1 review
0 helpful votes
  • Send Message
July 3rd, 2019

Phyto always provides excellent customer service and they always ship the best products SO fast! I have been using them for all of my plant needs for almost a year and have never had a bad experience.

Thumbnail of user coryk5
1 review
0 helpful votes
  • Send Message
April 21st, 2017

This place is the business shop here once a month if not more. Customer service responds fast to answer any problems and is really helpful to ensure your happiness I won't shop anywhere else this is my go to for botanicals if I could give them more stars I would fer sure

Thumbnail of user williams780
2 reviews
1 helpful vote
  • Send Message
March 9th, 2018

I'm rewriting my review with new updates. I have received a refund. It was a long time coming. Phyto has really good product and now they can guarantee safety. If I was new to kratom I would use phytoextractum. Thier customer services could be alittle better. But it's about quality. Don't worry with phytoextractum! Its safe now.

Thumbnail of user tonym135
Tony M. – Phytoextractum Rep

Hi William,
We are very sorry to hear about this. As you may already know, we had to temporarily suspend all orders on our website, and your order was held for an internal inspection. If you could please message our support team at support@phytoextractum.com or reply back to this message, we'll be happy to offer you a refund, otherwise we will be shipping out all orders. We sincerely apologize for any inconvenience this may have caused.

Thumbnail of user garys1587
1 review
0 helpful votes
  • Send Message
June 22nd, 2021
Verified purchase

I have been purchasing product from Phytoextractum for several years. What first attracted me to this site was the analysis they posted of one of their Kratom products where they list the mg of mitragynine and the mcg 7-hydroxymitragynine in each capsule. Their product has been very consistent over the years. The 2 times I needed customer service I contacted them via e-mail and got a response same day with a resolution to my issue immediately.

Tip for consumers:
Great Quality Product.

Products used:
Kratom Tablets

Service
Value
Shipping
Quality
Thumbnail of user carriev11
2 reviews
12 helpful votes
  • Send Message
March 1st, 2017

I am a newbie to their product but so far, in my experience, it seems to be a very good quality product. I ordered two different strains and I am very happy with both. I haven't researched other vendors to closely yet, but Phytoextractum's prices seem to be very reasonable and you can't beat the free priority shipping if you order over $75. If you email them with a question, you'll have an answer back by the next morning. Probably sooner if you email during the day and not at night like I did. And their customer service is EXCELLENT!

Thumbnail of user katiev17
1 review
0 helpful votes
  • Send Message
May 9th, 2019

I have been a returning customer of Phytoextractum for a few years now and have always been delivered quality product and speedy delivery. If there are any ever questions or concerns they are quick to respond as well as helpful.

Thumbnail of user tylers75
1 review
2 helpful votes
  • Send Message
October 13th, 2017

I will never go anywhere else. These products are inexpensive and pack a punch. I love their coupons, their service, and their desire to please their customers. If you've got an inquiry they'll likely get back to you in a matter of hours. Won't be buying from anywhere else!

Thumbnail of user motherearthnews5
1 review
0 helpful votes
  • Send Message
October 26th, 2023

Gets my best vendor award. Consistent, good products and excellent customer service. I know their products are safe too, since they will close to sterilize their operation if a bug gets in and have done so once that I know of a couple years ago. Who does that anymore?

Tip for consumers:
Shipping is fast even using regular mail. (3 days or less) Quality is excellent as is their customer service. Might not be the most inexpensive but it still is a get what you pay for world and their prices are in line with other quality vendors.I almost never review anything, but I am in this case.

Products used:
Red, yellow, white and green powder. New Honey Sticks too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucebannerface
1 review
0 helpful votes
  • Send Message
September 10th, 2023

Phytoextractum is the best customer service experience I have had, not only in the natural health arena, but any other business as well! They go above and beyond for customer satisfaction. Their products are some of the best on the market as well, and I've tried many other companies as well.
Highly Recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzannes305
2 reviews
0 helpful votes
  • Send Message
June 3rd, 2019

So very happy with the customer service and prompt shipping of my purchase. I had a few hiccups because I thought I could use Zello, but turned out my bank would not link up to Zello. I spoke with Mia from customer service and she went beyond being helpful and her responses were crazy quick!
Can't wait to place another order!

Thumbnail of user stephaniec1062
1 review
9 helpful votes
  • Send Message
October 31st, 2020

I've had only good experiences with phytoextractum. There products have been too of the line and they have very good customer service. They handled a delivery issue I had very quickly and credited my account with a refund. I will recommend to my friends and family.

Thumbnail of user garretm
1 review
1 helpful vote
  • Send Message
March 24th, 2017

From start to finish, this business is there for the consumer. Confirmation, discrete billing and packaging, and wonderful products! I am new to the world of herbal dietary supplements and PhytoExtractum was able to carefully guide me through what would work best for me. The actual products speak for themselves! 10/10.

Thumbnail of user codyi5
1 review
20 helpful votes
  • Send Message
January 13th, 2020

Phytoextractum has very high quality kratom (the only product I've tried from their site so far) that rivals many other sites I've tried, but the reason I keep returning to this specific site is because of their extremely helpful and quick costumer service! I had an issue where I attempted a purchase with my bank account but there was an error and the transaction was cancelled. I decided to use a different payment method and completed the purchase. A few days later I noticed that my bank account had actually been charged so I contacted customer service and within an hour I got a response with multiple methods to either get in store credit or a full refund. I chose the in store credit and received the order very quickly. This company has exceeded my expectations and I look forward to many more years purchasing from them!

Thumbnail of user samk188
1 review
0 helpful votes
  • Send Message
January 31st, 2019

I've been using phytoextractum for my kratom and kava for the past 3 years. I've tried every vendor out there and this is by far my favorite company. Their product is very high quality and they have fair prices.

Tip for consumers:
Try their Red Maeng Da!

Products used:
Kratom

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyt68
4 reviews
7 helpful votes
  • Send Message
March 12th, 2017

I have ordered from Phytoextractum many times and always receive high quality product. Have emailed questions to them and always a helpful response. They ship quickly and at the times stated in their website. Best kratom vendor I have found compared to any other.

Tip for consumers:
Their Bali Kratom is excellent quality at an unbelievably good price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephe43
2 reviews
0 helpful votes
  • Send Message
March 24th, 2018

I have had purchased multiple different orders and had nothing but a great experience. I was being assisted by a woman named Angela and she has been absolutely amazing so far. Very helpful and such a great asset to this company.

Thumbnail of user tonym135
Tony M. – Phytoextractum Rep

Hi Joseph,
Thank you very much for the kind words! We appreciate you taking the time to review us and express your gratitude for our staff and our company. If at any time you need assistance, we'll be standing by for anything you need.
Thank you for your business

Thumbnail of user eileenm98
1 review
0 helpful votes
  • Send Message
July 30th, 2018

Phytoextractum is 100% quality and customer service! I have been a loyal customer for a few years now and have never been let down by this company. I have purchased a variety of products and always been completely satisfied. They are quick to respond to any customer service needs and consistent with shipping too. I highly recommend them to all my friends.

Thumbnail of user mariannec13
1 review
5 helpful votes
  • Send Message
March 19th, 2017

This company has good products but unethical business behavior. In September 2016 in a panic I bought a lot of one kind of kratom without experiencing the effect. I sent back about $160 worth of kratom and asked for an exchange. All Jesse had to do was tell me that they were too busy now to do exchanges and send back my envelope, which I described in detail. I suggested putting Return to Sender on the envelope and that would have been the end of it. I would still be a customer. I use kratom daily, so I bought a lot of kratom from this company and the sister company, Kraken. But no, I was uncustomered for having too many returns (2 exchanges, including one that was not the product I ordered). He did not return the kratom and blacklisted me so I couldnt buy from at least 2 other sellers.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Phytoextractum is the best place to buy Kratom extracts online. Buy Kratom and Kava plus other hard to find quality botanicals and extracts at Phytoextractum.

Company Representative

Thumbnail of user tonym135
Tony M.
PR & Customer Relations Manager
Phytoextractum is dedicated to researching and sharing knowledge about exotic plants that are gaining attention in the mainstream media. Our organic, research-based methodologies help to spread knowledge and understanding in the community at large. We are not interested in flashy names and gimmicks, just factual representations of what we have learned through our extensive explorations. Our commitment to learning and establishing a legitimate scientific database helps our customers make the right choices without having to wade through 'hard sell' mumbo-jumbo.

How do I know I can trust these reviews about Phytoextractum?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Phytoextractum?