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Photobox has a rating of 1.5 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Photobox most frequently mention customer service, express delivery, and next day problems. Photobox ranks 139th among Photo Printing sites.
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I have made over 70 photobooks with this company. The quality is excellent. I have just finished a photography degree, and used photobox for all my printing, books and single prints. Only one book had to be reprinted, which was done quickly, book soon replaced. It does take time for delivery, so don't expect it to arrive quickly. Its always well packaged. If I have needed to speak to anyone, I have found them most helpful. I have been using photobox for a few years now. The only negative I will mention is the new studio they use for producing books manually. It's not as good as the previous studio. There are not as many options for embellishments, manipulation or photo editing. I dont tend to use the auto photo insert, which allows the programme to 'make the book' for you, as I would then spend more time adjusting which photo I want where.
As a regular customer, I want to send an email but all I get is a message from "Phoebe". I could telephone but don't want to - an email is so simple. They send me emails - why can I not reply to them! All I want to do is re-order my latest creation. Although I have been pleased with them in the past I have come to the conclusion that they don't want to hear from me and just don't care.
These guys are actually good and the support is fast, the reason for 3 stars is because like all of these print companies their vouchering and marketing is quite dishonest. They email me prices and i see discount codes, but then the discounts arent eligable at the prices they email me, then if i ask live chat to enable the discount, they first double the price, then enable discount codes, so it actually works out costing more than without the voucher. If pricing was more straightforward then I'd have given more stars.
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Shoot, print, create and give! Develop your photos or create a masterpiece with PhotoBox, the photo specialists. Prints, Canvases, Mugs, Photobooks and more...
