PhotoAffections

Website is hard to work. They made a mistake on my cards and then charged me to reprint them. Poor customer service. I would never use them again.

I ordered Christmas cards with our family picture with our last name listed underneath our picture. What we got back was a different family name listed underneath our picture! The return envelopes were correct using correct name as we supplied. We contacted them and they told us they could give us 20% off our next order! What? They never admitted to their mistake even after they sent it to their QC team. Bad business. Never again. We had no Christmas cards to send out because it was too late to try to order from another company.

The picture quality was awful, customer service is useless and no one has a manager. Not to mention the phones do not work properly. So they are not always looking for ways to make things better. I didn't even mind reordering my item in a larger size however that was not an option and not one person or department could assist with this. The website does not allow this change to be made or any changes. I spent too many hours I will never get back with no resolution. DO NOT USE THIS SITE.

Placed the order Dec 13th and paid for it to arrive on Dec 15th. No cards. Called on Dec 18th and was told it would arrive by 9pm that night. Did not come. Called a few days later and said I had to wait 3-5 days before getting a refund. Dec 26th still not here. Called again and finally got a full refund after they tried to tell me it was coming but they would refund the extra shipping cost.
I should have checked the previous reviews. Lesson learned.

Poor quality cards, printing and cutting. Picture look washed out. Paper not good photo quality and ink is feathered. Cards are cut crooked. With white edges or bits of other pictures on the sides on some cards and all text at an angle.

Worst service I have ever received! Don't buy from them. They completely messed up my holiday card order. When I made them aware of the issue, they offered me 15% TO REORDER THROUGH THEM. Do not buy from them - they will take your money and give you crap customer service. It is a scam.

My calendar came with a wrong Last name on it,customer service did three different responses in same email 1 was issue will be taken care with apologies then no action.2 was like some explenation about pictures quality so 3 was my explanation that pictures are nice that's no issue,issue from day one 1 is wrong last name on top of my calendar and my email needs your right explanation.
Now newest is it is my fault why my calendar has vring last name on it hahaha -unbelievable!
Never heard in my life about Barber last name specifically in my family,but I am blamed for it on my own calendar and you printed it 🙃
Ridiculous!'

Used a groupon for Xmas cards... The quantity for the price was good. Quality of cards printed very poorly. Grainy and the details all blurred together. Would not recommend to use again. I've used shutterfly for years and decided to try this company. Definitely did not compare to shutterfly. Customer service is slow. Not worth the effort to contact them. Overall a crummy Xmas experience.

I recently placed an order for Christmas cards to be sent out and paid extra for the postage stamps and delivery fees for the recipient cards. None of them got delivered. I explained what happened to customer service and they said that all the cards were delivered to my house, when only the extra cards that I ordered had been received. I ordered 80 cards, wanted 67 mailed out, but only received 13 of them. They refused to refund me for the entire amount that was never delivered. Do not use this company!

Been using photo affections for the last few years. Ordered on 12/9 and still didn't receive and it's 12/20. They shipped 1 card out of my 71 cards. I even ordered priority shipping. After speaking to the 5th rep, they agreed that it was not all shipped and they would rush processing with overnight delivery. I log in to look at the status 2 days later and they still weren't printed! So I called again and it took a 6th rep to actually put everything into motion. Now I won't get my cards until 12/21. Ridiculous for ordering on 12/9!

I sent in a picture of husband and our dog. They had plenty of room to adjust picture so husband and dogs head would fit but they didn't. Dint want to do reprint either. I am so disappointed will NEVER USE THIS SITE AGAIN. Wanted to give me a reprint with 50%off to get another blanket with same mistake no thank you!

When their customer service tells you that the cards printed "as displayed" on their website and you send them physical proof (photos) that it didn't... that's when you know you can't do business with them ever again. I had to give my client a credit on her photography package because Photo Affections didn't deliver. I'm awaiting a refund now. The image shows what was designed on the website (left) and what I received (right)

My beautiful outdoor photos with the sunshine shining bright were perfect but photo affections made a point of ruining my Christmas card. The cards came out dark and dull. I called customer service twice because I was disconnected after holding for 15 minutes and then waited again on hold. The customer service said fill out a form I can't help you. Beware everyone poor quality cards and terrible customer service! Never again will I use this company.

My cards were beautiful, but when I needed to order more, I payed extra to overnight them. I knew it might take a little longer because of a weekend, but it took just as long as my first shipment that I didn't pay extra for. (5 days) You would think paying an extra $25 would make a difference, or at least I did! When I contacted customer service to see what they could do, they over explained how business days work, but weren't willing to offer any sort of refund, future rebate etc. even though I spent a lot of money on my orders for upgraded cards. If you use them, don't waste your money on upgrading your shipping because it is a waste of money. As someone who worked in retail management for years, I know small gestures can go a long way. There's many other great quality printers out there, so as much as I loved the cards, I won't be using this company again.

Order was missing envelopes. When I contacted the company they said they would send them out immediately. 4 days later I contacted them again to find out that they still have not shipped. They shipped them that day regular mail so we are still awaiting the envelopes a week and a half later. I asked to speak with a manager and no one has contacted me yet. Not impressed.

I ordered a gift card to go with a birthday card, with specific txt for a family member and, special signature from my wife and I.

Bottom line; gift card arrived and grandson when asked say yea I got a gift card but there was no card with it so he didn't even know who it was from.! MASS FAILURE.!

I could have walked to CVS and purchased a birthday. AND and gift card to send to my grandson. At least he would've got the birthday card!

Fast delivery and Great Item i purchased personal portrait pillow i am so happy with it! Pic came out perfect and pillow i am so pleased and will buy my items at this place and recommendations to others. Thank You So Much!

I have used Photos Affections in the past and never had an issue until this year. The photo I uploaded to our Christmas card printed in awful quality and I was told "it is the way the photo prints on Matte paper." The photo made all our teeth look black! I would think the company would see this and at least contact the customer before the cards were sent out. I was offered a $13 discount on my Christmas cards - not even worth it. Unfortunately, I won't be ordering again from this site.

No where on the site does it mention that extra postage is required for the size photo/envelope that we purchased. It was a 5 x 5 square card. I sent out all of our cards, only to have them returned. They required an additional.39 that had to be manually addressed individually. It was an extra $40 in postage, and 1.5 hours of my time at the post office. No response from photo affections from my emails.

Never received product and when I reached out to the company got an automated response asking for my name and address so they can look into the issue. Never heard anything again from the company. Went to post office with tracking number and they said number not in their system, which means it was never shipped through them.

I ordered standard, straight-forward Christmas cards and they arrived in a couple of weeks and looked exactly as I ordered. Received the envelopes also and in a cute little box. I would order from them again. I found PhotoAffections by using a discount program so it was a great value.

Received good print. It was not exactly up to expectations.

The company failed to send envelopes after paying expedited processing and shipping. The envelopes will arrive will be after the holiday, so it will be super late. I wanted to return the card because of Photo Affections mistake and they will not take them back.
I paid extra, did not get what is needed/paid for and they only compensated 20% for cards I can't use. It was not my fault they didn't pack the envelopes. The rep said I should have called yesterday when I received them. Calling the very next day after delivery does now make me late. I am frustrated and disappointed. Will not use them again.