Sandy G.

At first, I was impressed with the customer service. I had accidentally place two of the same photos on our card; PA notified me on December 10th that the correction was being made and the order was shipped on the 12th. Supposedly the order sat in Bolingbrook, IL for over a week. I tried calling customer service, but after sitting on hold for 20 minutes, tried the "chat" on-line. Same wait. The person I talked to said USPS was not using tracking anymore to speed things up and I would receive my order sometime between Wednesday the 16th (this was on the 17th!) and the 18th. The 18th came, and no order, but the tracking number said it was now in Chicago. Today's tracking said it's in Grand Rapids, which is about 45 minutes away from us, but I won't receive my CHRISTMAS cards supposedly until Christmas Eve. I've sent numerous e-mails and the only response I have received is a copy of my invoice telling me I've been credited for some changes I requested (not sure what that would be) and that they hope I enjoy my order. Oh, I did also receive an e-mail during all this asking if I'd like to request additional cards. I have no idea if I'll ever get my cards and what they'll end up looking like, but NEVER again will I order from this company. Once they have your money and your order they are incommunicado.