PhotoAffections

I should not have given them a low review just based on shipping time alone. I first sent a photo to Walgreens to have Christmas cards made. When I went to pick them up, the photo was grainy, the cards must have been printed on a perforated page, then torn out. The edges were ripped. I got a refund and ordered these. I should have ordered sooner. The cards are great quality! I am impressed! I would use them again. Just order sooner. The packaging is a gift box. Not just an envelope. The envelope printing was great as well. It was a few bucks more than Walgreens, but it is so much better!

After placing an order for photo cards on or about November 27th, I received a package from Photo Affections which contained 40 envelopes but NO PHOTO CARDS! I contacted the company through a live chat and was told to give it a few more days, however, the photo cards were never delivered soI sent an email requesting the order be canceled. It took over one week for them to tell me they're 'looking into the matter'. On December 13, I called the company by phone. After being 'on-hold' for over 15 minutes, a customer service representative finally answered my call. I gave her my order number and she said she would look into my order but she never returned to the phone after I waited over 30 minutes! I have sent at least 3 emails requesting a refund for shipping and taxes. I have yet to wait for a response.

Placed the order Dec 13th and paid for it to arrive on Dec 15th. No cards. Called on Dec 18th and was told it would arrive by 9pm that night. Did not come. Called a few days later and said I had to wait 3-5 days before getting a refund. Dec 26th still not here. Called again and finally got a full refund after they tried to tell me it was coming but they would refund the extra shipping cost.
I should have checked the previous reviews. Lesson learned.

I rarely ever write reviews, but had to warn others after this morning's call with their Customer Service team. Don't waste your money or time, folks. The cards were extremely fuzzy and blurry. I called CS and was connected to the "Supervisor", Natalie, who was less than accommodating. She was rude, lacked any sense of customer service skills and eventually hung up the phone on me. There was no sense of problem solving skills, whatsoever. After being a loyal customer for years, I'd gladly take my business elsewhere. There's too much competition in the photo cards world for them to treat their customers this way.

I ordered Happy New Year cards from PhotoAffections with my Groupon on 12/27/19 and am still waiting for my cards 9 days later. Like other reviewers I was charged extra for 2 sided printing and I paid an additional $14.99 for expedited shipping. My cards were never shipped! PhotoAffections is offering me a partial refund but will not refund my entire order. The cards are now being reprinted because they can't find them in their facility. So, I will be sending Happy New Year cards out in the second week of January! Next year I'll be going back to Shutterfly.

I used Photoaffections for the first time for this years Christmas cards. I bought a groupon based off of the reviews, thinking I would get the quality of Shutterfly and Mpix, that I've used for previous years. The proof looked great, shipping was fast. I was severely disappointed when I saw the final card. For whatever reason, they upped the brightness on our the card and our photos. Everything is much lighter and super washed out. I didn't even bother contacting customer service based off of others experiences. I didn't want to have to wait, or possibly pay for them to fix their mistake. I'm gritting my teeth and sending out the awful cards and will definitely not be using Photoaffections next year!

My beautiful outdoor photos with the sunshine shining bright were perfect but photo affections made a point of ruining my Christmas card. The cards came out dark and dull. I called customer service twice because I was disconnected after holding for 15 minutes and then waited again on hold. The customer service said fill out a form I can't help you. Beware everyone poor quality cards and terrible customer service! Never again will I use this company.

There simply is NO ONE there to answer the phone! I've been on hold for almost an hour listening to classical music and the occasional interruption "we are experiencing extremely high call volume. You can find answers to most of your questions online" I have 3 Christmas items on order and one I request a proof. The email says; As a reminder, we have your proof ready and are awaiting your approval. Please kindly click the link below to review the proof.

Proof for item ************

We strive to deliver your order as soon as we can. If we do not receive your response by tomorrow, Dec 17 at 10:30 PM EST, we will proceed with printing your order as is.

Thank you for your attention. If you have any issues accessing your proof, please give us a call at *******906.

Sincerely,
Kathleen H.
Customer Care Specialist
PhotoAffections

Purchased a Groupon for 70 cards. Fine print said I was responsible for taxes and shipping. At checkout, the taxes they collected was on the retail value of the product, not what I paid for it. That amounted to 21% of the purchase. Neither Groupon or Photo Affections can explain to me who is getting the money from taxes on a sale that didn't match. How does a state know to collect an amount above what someone paid. Something fishy here..

I ordered a personalized ornament for my husband of his father that passed away this year. He wanted an ornament for our tree that would honor his memory. They said it shipped but we never received it. We would still have liked to had it for future Christmas decorating but instead of helping us locate it or making us another one they simply said they refunded our money and basically sorry for your luck. We would have been happy to have just received what we ordered but they had no interest in helping us. Very disappointed in the customer service which to me is very important when purchasing something so personal. Would advise to spend your money elsewhere!