Philitalks

Hi Steven,

We appreciate you sharing your concerns. Our platform is designed to provide a secure and engaging experience, and we have policies in place to protect user privacy and maintain a safe environment for everyone.

Measures like restricting the exchange of personal contact details without mutual agreement and attaining certain milestones, such as credits, are implemented to ensure a secure environment for everyone. This helps create a safer space for communication and prevents unauthorized activity. We understand that this can feel restrictive at times, and we take your feedback seriously in evaluating how we can improve this process.

Additionally, our credit-based system allows users to access premium features at their own pace, and we always strive to maintain transparency regarding how credits are used. You need credits to access certain services on our platform, but you only pay for the services you actually use. You can choose the services that interest you the most and control your spending. Also, every request is carefully handled by our moderation, finance, and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you have any specific concerns about your experience or need assistance understanding our features, please don’t hesitate to contact our support team at support@philitalks.com. We’re happy to help and address any issues you may have.

Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Kind regards,
Carla from Philitalks

Dear Ron,

Thank you for taking the time to give us your feedback.

It's important to know that our platform is a space for convenient online communication. Each user has their own reasons for using the platform, resulting in different experiences and response times. If you haven't received replies from the users you have contacted, they may be offline and could reply to you later.

You need credits to access certain services on our platform, but don't worry, you only pay for the services you use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Contact us at support@philitalks.com, and we'll be happy to help you.

Best regards,
Philitalks Customer Support

Dear Eddie,

Thank you for taking the time to share the feedback about our platform!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Also, note that there are various services with different costs, sending chat messages costs 2 credits per minute, however, you are able to send plenty of messages within each minute to convey your thoughts to other users without limitations, thus you are not being charged for each particular message. If you do not find this specific feature suitable for you, it is possible to continue communication in the mail section as an alternative, thus you can compose large letters to communicate with your friends without spending credits per minute. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Please feel free to contact us via support@philitalks.com at any time if you have any questions or need assistance.

Best Wishes,
Philitalks Customer Support

Dear Buck,

Thank you for leaving this review!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@philitalks.com and we will be happy to help you with that.

Best Regards,
Philitalks Customer Support

Dear John,

It's great to hear that you're enjoying your time on our website and using it to connect with new people online.

The age settings in your profile are designed to express your preferences and not restrict others. You're free to interact with users of different age groups. If necessary, you can control your interactions at any time by blocking or ignoring certain users.

We wish you an enjoyable experience on our website.

Kind Wishes,
Philitalks Customer Support

Dear Andres,

Trust and authenticity are fundamental values in our community. You can rest assured that the profiles of our validated members are verified to maintain the integrity of our platform. If you ever have any doubts about the identity of your pen pal, please contact us immediately at support@philitalks.com. We're here to make sure your experience is genuine and safe.

Best Wishes,
Philitalks Customer Support

Dear User,

Thank you for sharing your feedback with us!

To enhance your first experience with our platform, we'll give you 20 credits when you sign up. After that, you can purchase our first package of credits, at an attractive price. This way you can maximize your engagement on our platform and take advantage of all the benefits we offer you.

If you have specific questions about our service or need help, don't hesitate to contact us at support@philitalks.com. We'll be happy to help you.

Kind Wishes,
Philitalks Customer Support

Dear John,

Thanks for your feedback!

You need credits to access certain services on our platform, but don't worry, you only pay for the services you actually use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@philitalks.com and we'll be happy to help you.

Best Wishes,
Philitalks Customer Support

Dear Gee,

Thanks for your feedback!

You need credits to access certain services on our platform, but don't worry, you only pay for the services you actually use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@philitalks.com and we'll be happy to help you.

Best Wishes,
Philitalks Customer Support