Pet Street Mall

Its hard to believe that this place is still in business. I placed an order for a small item and when I got the email confirmation it was for a large. I called three times, was disconnected three times and when I finally did speak to someone they put me on hold for 10 minutes and then... disconnected. I called back and was put on hold, again, and was told the order would be cancelled. I asked for a cancellation confirmation number, e-mail, anything. Nope. The charge is still pending on my credit card and now I will have to go through the hassle of having my credit card reverse the charges. Never, ever again.

I ordered 2 items that come in 3 sizes. They sent the wrong size so I sent them back. They charged me shipping and restocking fees which amounted to almost the price of the items themselves so I am out most of the money I spent with nothing to show for it.

I would have been better off keeping the items. They have bad business policies for returns!

This company is HORRIBLE to deal with... the customer service reps are RUDE & NASTY, unhelpful, & lie. I ordered a water fountain from this website and they sent the package UPS with "Signature necessary at time of delivery." I work full-time & was not home the 3 times UPS attempted to deliver... Then the company put a no-hold on the item so when I went to pick it up at UPS the very next morning, it had shipped back to the warehouse already. The worst part is when I tried to explain this to PetStreetMall, the very RUDE representatives gave me attitude & blamed UPS... after going in circles with them 3 times, I finally told them just to issue me a refund... they flat out LIED to me for 2 weeks, claiming they had issued me a refund & I had to call 10 times to get a "supervisor" on the phone to help me & he was just as unhelpful and rude as the rest of them. DO NOT ORDER FROM THIS WEBSITE! I still don't even know if they're going to issue me a refund, let alone a full refund...

I returned an item that did not work and they charged me a 20% re-stocking fee.
Even though the manufacturer had recommended returning it to the original place of purchase.
When I called them and explained again that the Item did not work, they said they have no control over that!