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PetMountain has a rating of 2.9 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetMountain most frequently mention customer service problems. PetMountain ranks 43rd among Pet Supply sites.
No positive highlights yet
I wanted to be sure to write a review for this company as I was a little leery ordering from them. I usually order from Petco or chewy and wanted to give these guys a try, but was a little bit worried based on a few reviews I read. I do want to recommend them. Their prices were better than anywhere else and the shipping was quick from West Coast to East Coast. Was very satisfied, and would order again.
Bought Some antibiotics for my koi. Their offices are only 120 miles from me. It took 5 days to get to me. If you have sick pets I would definitely go somewhere else. Your shipment will take too long to get to you. They only ship ground. Took six days Pathetic!
Pet Mountain was a great company to buy my flea treatments for my 6 dogs and 14 cats back when I first started using them, but in the last year or so they've almost tripled their prices and most of the time I have to piece my orders together from what they have in stock, causing me to pay more than the bulk price for 18 doses. The last order I made on April 1st hasn't been shipped yet and it's already 5 days in.
Being on a fixed income, I can't afford to pay almost 3 times the normal price for my supplies.
Products used:
Flea drops
I typed in cat scratchers made in usa and the Kong brand was among the choices listed. When I received them on the back it stated "Manufactured in China." Disappointing! Also, the only reason they were delivered was because I asked the Fedex delivery person if they had my package, which he did BUT he was about to return it because it has my name but no street address! Won't use them again.
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Pet supplies at rock bottom prices up to 70% off + Free Shipping at $75.
Pet Supplies at Rock Bottom Prices since 2004.
Visit us 24/7 online - www.PetMountain.com
Toll-Free 1-888-373-8686
Hi Donna,
Thank you for the feedback, your satisfaction is extremely important to us. We reviewed your recent order and have confirmed the price of $3.65 for the 3 count Sentry PurrScriptions Indoor Squeeze-On for Cats and Kittens is the same price that you paid last year in 2022. We do have more arriving next week in case you need more. Feel free to contact us anytime and we will be happy to look into purchase orders and their expected arrival date before you order. We checked on your recent order and confirmed it shipped on time the next business day Monday 4/3/23 at 10:52 am. Orders placed on the weekend won't ship until the following business day Monday-Friday. An email shipment confirmation was sent to your Gmail or you can check your order status online here https://www.petmountain.com/order for your convenience. Please check your inbox or spam folder for your USPS tracking number. If you need further assistance please contact us at 1-888-373-8686 and we will be happy to help!
Regards,
Customer Care
www.PetMountain.com