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PetCareChoice has a rating of 2.49 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PetCareChoice most frequently mention customer service, and credit card problems. PetCareChoice ranks 104th among Pet Meds sites.
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I had a very good experience with this merchant. I was not ordering Rx meds like many of the bad reviewers were. I ordered a 6-pack of large bags of Greenies Pill Pockets. PetCareChoice had THE best price I could find, the shipment came in a timely fashion with no problems. And as a bonus, they gave me a $10 credit to my account for referring them to a friend who needed Pill Pockets as well.
You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...
I had been very satisfied with PetCareChoice... until this most recent order.
A few days after placing the order, I got a call/mesage from their customer service department telling me there was a 'discrepancy in my order' and to call back. When I called back, they said they had not received my vet's Rx.
I wrote my vet who said he was pretty sure they had faxed it but would re-fax the Rx. I called today, 3 days after having had my vet re-fax the Rx. They told me they still had not received the Rx. I told them that was pretty unlikely since I corresponded directly with my vet on who was going to have the Rx resent.
Then, the confessed 1) they were delayed (days!) in processing Rx faxes, and 2) that customer service had been calling customers advising them that they had not received prescriptions, not knowing the fax processing department was days (... like 3+ days!) behind.
So, I had the hassle of getting my vet to resend the Rx, pretty well accusing him and his staff of not sending it the first time, and he wastes his time resending it.
This is not a company I will do business with anymore. They may be a little cheaper on meds, but this kind of shilly-shally is not worth a few bucks.
Not recommended.
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Pet Drugs: Pet Care Choice is leading online pet medications pharmacy that strives to achieve quality service and dispenses superior product at affordable prices.
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