PetBucketReviews 11

1.9

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PetBucket Reviews Summary

PetBucket has a rating of 1.9 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. PetBucket ranks 408th among Pet Supply sites.

service
4
value
4
shipping
4
quality
3

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Texas
1 review
0 helpful votes
Follow Liss B.
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I ordered from them and they want a selfie with my credit card in the picture as part of a verification of my information. Seems like a scammer verification method to me.

Date of experience: January 13, 2025
Japan
1 review
0 helpful votes
Follow Aina K.
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ネクスガードスペクトラを購入しようとしました。クレカ決済にしたところ引き落としに失敗したとでたので、カードが使える別のサイトで注文しました。当然失敗したので注文確認メールも来ませんでした。しかし約半月後、支払いに決済失敗したはずの注文品(ネクスガード)が我が家に届きました。カードの明細を確認したところお金も知らぬ間に引き落としされていました。クレームをいれるも、ログインしてアカウントを見れば注文が通ったと記録されている、と。決済失敗したとその場で表示されたのだからアカウント確認などするわけがありません。しかも注文確認メールは迷惑メール判定されて勝手に削除されたのではないか、と。確認したわけではないが、迷惑メールだろうと勝手に削除するようなことは流石にないとわかります。迷惑メールに大事なものが入っていたら大企業の責任問題になるわけですから。さらに返品送料は着払いでなく商品の5%までしか負担しない、と。こちらを信用していないので客の都合で返品扱いという対応です。うーん…やはり安い分決済システムや自動メールには金かけてないんでしょうね。とても残念です。

Date of experience: July 14, 2024
Australia
1 review
0 helpful votes
Follow John G.
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The Nexgard tablets (Three pack Medium) D401 02 ******* order number FP - ******* paid on 16 November 2013 was sieized and destroyed by Australian customs.
I was unaware that the veterinary product for dogs was being sent through Switzerland and hence the customs security requiring an import authority.

Date of experience: July 9, 2024
Michigan
1 review
3 helpful votes
Follow Cynthia H.
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I run a rescue so best price is always a must. We have been buying heartworm care from Petbucket for years. We refer with each adoption too

Date of experience: September 22, 2023
Vermont
2 reviews
0 helpful votes
Follow Shari S.
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I have used this website several years now for my bulk orders of revolution for my cats and 4 dogs. The only issue I have with each order is it gets flagged and locks my card until I unlock it and approve transaction, then I have to order again. Other than that, I have had no issues and I am very pleased to bypass costly vet visits to get a simple prescription pet drug.

Date of experience: February 15, 2023
Iowa
1 review
1 helpful vote
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Worst service ever
November 7, 2016

They suck pure and simple. Waiting literally weeks to get goods. Never ever will order from them again. Now I'm picking ticks off my dog and need to pay top price at vet. Ridiculous aster of time.

Date of experience: November 7, 2016
South Carolina
2 reviews
0 helpful votes
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Happy with them so far.
November 2, 2016

I ordered Stronghold, which is supposed to be the same formula as Revolution. It was $90 for 12 doses, which is quite a bit cheaper than anywhere I have found Revolution. I received it in less than 2 weeks. I did sign up for autoship, which brings the price down. Have used the first dose on my three small dogs and it seems to be working. No complaints.

Date of experience: November 1, 2016
Maryland
1 review
0 helpful votes
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Slick $$ Cheaters
August 5, 2016

I ordered heartguard last year. Received product, all was fine. BUT then out of the blue from nowhere withOUT my consent, I eas charged $45 and more product mailed to me. I've tried calling then for four days straight and I get noone, not even a voicemail/machine. I want my money back. They totally withdrew from my checking account with no warning and no permission! I am MAD! Soooooo unprofessional. CHEATERS and ROBBERS!

Date of experience: August 5, 2016
California
5 reviews
1 helpful vote
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It's very hard to beat PetBucket for their products, prices, customer service and speed of shipping! Even when I order something fragile, nothing has ever broken or ripped open! What more could you ask?

Date of experience: May 31, 2016
Massachusetts
2 reviews
1 helpful vote
Follow Paula L.
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I ordered heart worm medication April 08,2016. Still don't have it. Called twice and e mailed them twice without a single response. I am out 60.00 dollars. Anyone else have such an experience?

Date of experience: May 12, 2016
Florida
11 reviews
14 helpful votes
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Petbucket.com
February 13, 2016

I just want to know if anyone knows about this company. I was going to order pet supplies from them but I'm afraid to do so because I don't know anything about them. If anyone can help I would be very greatful.

Date of experience: February 12, 2016