• Perpay Inc.

Perpay Inc.

Overview

Perpay Inc. has a rating of 3.9 stars from 446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention credit card, great experience, and best part. Perpay Inc. ranks 24th among Discount Shopping sites.

  • Quality
    236

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 73.4%
Positive
223
Neutral
14
Negative
67
84
See all photos

What reviewers want you to know

Positive highlights

  • Gave me credit when no one else would.I'm very satisfied with perpay.and thanks for helping my credit score increase
  • My experience has been wonderful love my Perpay credit card

Critical highlights

  • You all should be ashamed of your terrible customer service.
How would you rate Perpay Inc.?
Top Positive Review

“Worth it”

Brantley B.
4/11/24

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Top Critical Review

“Wouldn't let me return a laptop bc it was out of original packaging”

Cassidhe A.
4/22/24

First let me say they've never let me down before. But this just felt ridiculous, I ordered the computer and I received it, when I ordered it, it didn't have any specifications on graphics, the graphics were completely horrible. Worst I've seen since 2013 a few days later when I had time, I figured I'd submit a refund request within minutes of placing the request it got automatically denied Due to it being out of the packaging. I'll be paying off the rest of what I owe and not using this app again unfortunately.

Reviews (446)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76) credit score (23) credit card (31)
Thumbnail of user laterap
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

No change in fee everything I've gotten is new customer service team is great I haven't came across anyone rude yet Lol no matter how many questions I ask and bother them I love how I don't even see my payment leave out of sight out of mind they report regularly and has raise my credit tremendously by like my 6th month I have gained about 100 points and was offered a credit card that increases every 3 months or so and my spending limit increases about the same time frame depending on how long it took to pay of my order

Awesome customer service

Reason I chose this business:

At first to see if prepay was worth it and I seen prepay has damn near everything so I tried it been with prepay a little over a year now I think and I love prepay

Reason I chose this product:

Prepay have what I need and want without having to bust down a full payment when I don’t have it in full

Service
Quality
Thumbnail of user tattycarrillo1128
2 reviews
0 helpful votes
February 18th, 2024

I ordered a pixel 6a from perpay 3 months ago and the phone stopped working friday night 2/16/24 I am so upset i never had this problem unfortunately there's nothing prepay can do about it 😞 and google isn't much help they want to charge me to repair it when it's a manufacture error 😢

Tip for consumers:
I'm upset that nothing can be done with my problem It's unfortunate that they can't fix it and google won't help

Products used:
Pixel 6a

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Natalie, we're sorry to hear about your experience with the Pixel 6a. We understand your frustration and apologize for any inconvenience this may have caused. Thank you for sharing your concerns with us and feel free to reach back out to our support if you have any additional questions.

Thumbnail of user cassidhea
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

First let me say they've never let me down before. But this just felt ridiculous, I ordered the computer and I received it, when I ordered it, it didn't have any specifications on graphics, the graphics were completely horrible. Worst I've seen since 2013 a few days later when I had time, I figured I'd submit a refund request within minutes of placing the request it got automatically denied Due to it being out of the packaging. I'll be paying off the rest of what I owe and not using this app again unfortunately.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Cassidhe, thank you for sharing your experience with us. Please know that the return information for each item can be found within the product description on our website! Most laptops must be unused and in new condition with the Factory Seal still in place for all applicable items (i.e. Electronics, Fragrances, Unmounted Tires, Motorized Bikes & Scooters, etc.). If you have any further concerns, please feel free to reach out to us at hello@perpay.com and we would be happy to assist.

Thumbnail of user bobbiew171
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

I first ordered from them at Christmas time because funds were tight. It was a very simple and quick process. After I made my first payment which is paid by my paycheck so I never miss a payment. They shipped out all my items. I got them pretty quickly. After making about 3 months of payments on time I was offered a credit card for $500. It is also paid by my check. Super convenient and easy. I have also been growing my credit score. I love them and would refer anyone looking for help on a big ticket item to them.

The customer service reps were very polite it just took weeks to resolve my issue. It took me over a month to get my credit card.

Reason I chose this business:

I was scared but they said they could help when I needed it. No scams just help.

Reason I chose this product:

They were what my kids wanted.

Service
Quality
Thumbnail of user jailennec
2 reviews
6 helpful votes
April 21st, 2024
Verified purchase

I've been with Perpay since December 2019, and have been by far one of the best online shopping companies I've used. They go based on your direct deposits and since then, my Available Spending Limit and Credit Score have increased over time. I will not lie when I first came across them, I was hesitant since it looked like they were just a start-up business, and haven't regretted my decision to use them.

Thumbnail of user chandelierb
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Perpay shop has been so awesome to use and even more awesome to do repayments. I am very bad with keeping track of when payments are due and with Perpay being able to connect them to my payroll to automatically debit any outstanding balance from my account is beautiful with both the Perpay credit card in the shop line of credit I was able to do both Christmas, birthdays Father's Day, and so forth with using the app and without having to break my pockets. Thank you, Perpay.

Thumbnail of user enriques129
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

"Perpay is a fantastic app that has truly helped me build my credit while providing an easy and convenient way to make payments on purchases. I've been using it for a while now, and it has made a significant difference in how I manage my finances. The app is user-friendly, and the process of setting up payments is straightforward. I highly recommend Perpay to anyone looking to build their credit or simply looking for a convenient way to manage their purchases."

Quality
Thumbnail of user amberr802
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Most of the items have inflated prices compared to other big box stores and one of my orders never shipped.

I was told that it was the supplier that had an issue and that the item was out of stock

Reason I chose this business:

Because the payments come directly from my paycheck

Reason I chose this product:

Because I did not want to spend one lump sum at the time

Service
Quality
Thumbnail of user katelynp71
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

Honestly I was a little nervous but it's been great. Ordered our xbox as a mutual Christmas present for my husband and myself. Got it even faster than I thought brand new. I've made steady payments the whole time and any time I had a question it was answered as quick as possible. When I had finished paying off the xbox my credit shot up its great!

Every question was answered quickly as possible

Reason I chose this business:

Wanted to improve my credit and new I'd bit b able to put money aside for it on my own.

Reason I chose this product:

It was a gift for my husband and my self

Service
Quality
Thumbnail of user michelles4607
1 review
0 helpful votes
April 12th, 2024
Verified purchase

It is a great place to get all the things you need and want. Customer service is wonderful and they have a great selection of products. Love that they take the small payments directly out of my paycheck makes life so much easier. Love this company i will be lost when is retire and can no longer use them

Thumbnail of user brantleyb8
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Thumbnail of user vanessac833
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Very good service. When I have questions they are answered so quick, it's hard to get service like this anywhere. Thank u

Useful, helpful, and very quick to respond.

Reason I chose this business:

It's easier to use

Reason I chose this product:

Been wanting them but not easy to purchase at once

Service
Quality
Thumbnail of user clintr98
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Good quality, reasonably priced The process is easy and it ships sooner than you'd expect. I would recommend recommend this website.

Quality
Thumbnail of user pamelat1320
1 review
5 helpful votes
January 10th, 2024

I bought 2 Apple pens and a iPad case. Come to find out there where not compatible. Never open never used. I still was charged not only the shipping free plus 10 dollars plus a 10% restocking fee. Horrible to rip people of knowing they already don't have the money or they wouldn't be paying double to get the things. STAY AWAY!

Tip for consumers:
Stay away!

Products used:
None I sent them all back and still was out of almost $100 dollars and I have to pay it so it doesn’t affect my credit score. Horrible Horrible people

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Pamela, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please reach out to our live chat at hello@perpay.com and our team can assist you further.

Thumbnail of user stephstone838
1 review
0 helpful votes
March 15th, 2024

I had accidentally purchased an item and their team helped me to get the issued resolved. I was very happy.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Stephanie! We are so happy to hear that you had a great experience with our customer service. Thank you for your support and we look forward to working with you in the future!

Thumbnail of user brittanym934
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Used Perpay in the past never had any issues my recent order my 70 inch tv took eternity to get delivered. Not at all Perpays fault but I was continuously told that it would delivered the next day order was placed on the 12/28. I didn't receive my tv till 1/31. I unboxed the tv today because I haven't been home since it was delivered no visible cracks tv seems pristine when I turn it on tv is completely damaged. I waited over a month for this tv and I finally get it and it's broken. 😡

Service
Value
Shipping
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Brittany, thank you for sharing your feedback with us. We apologize for the delay in delivery and the inconvenience caused. Please reach out to our customer support team so that we can assist you in resolving the issue with your TV. We appreciate your patience.

Thumbnail of user emmanelr
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

It's a great way to buy things and pay over time through your job. I have done a lot of my Christmas shopping on Perpay. What I like is that they have the newest gadgets and fashion trends. They do up the price a little, but for the most part it's worth it especially if you have a credit card through them. Even if you don't have a balance and pay on it your balance will keep going up.

Reason I chose this business:

I used it to make payments over time.

Reason I chose this product:

The products are up to date and the latest trends.

Service
Quality
Thumbnail of user derrekp5
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Literally everything I've ordered through Perpay has been great! Delivered in a reasonable amount of time and I love the affect it has on my credit. Highly recommend this service to anyone who has issues with credit

Thumbnail of user daisaniquej
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

I love shopping on perpay. Payments are low, while it may take a minute to pay off the products are fantastic, 100% authentic, and come before the balance is payed off. They also making my credit look real good.

Reason I chose this business:

I was referred by a friend.

Reason I chose this product:

I’ve always wanted to buy the products but they’re too expensive. This was very convenient for me.

Quality
Thumbnail of user felixb172
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Great app... I love it...a little pricey but that's OK as long as I'm boosting my credit 💯

Thumbnail of user vanessam937
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Love Perpay the best company yet I've never financed with anyone better than Perpay! I recommend them to everyone. My credit score went up and I am very satisfied

Thumbnail of user dantem99
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Perpay is a great app for building credit. I started using it last summer & my credit has gone up almost 100 points since then. The products are great quality & everything arrives within a reasonable time. Would definitely recommend to those starting their credit journey.

Quality
Thumbnail of user yohalif
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

At first I enjoyed Perpay but now it became a nightmare due to I used a shipping address for one of my orders associated with a person that I guess has a past due balance with Perpay they tell me I can't order until they bring account current. My shipping address is totally different I only used their address once. I was not aware of this persons account status with Perpay so it makes no sense. How am I being penalized for someone's bad financial decisions?

Customer service is good. But I don’t feel they went above and beyond to resolve my issues. And it would take days for them respond back.

Reason I chose this business:

At first I chose Perpay for the benefit of being able to order stuff thru payments instead of having to pay all at once.

Reason I chose this product:

I chose the products because I needed them.

Service
Quality
Thumbnail of user zuriw3
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Prepay is the best buy now pay later company out there! It's easy, and quick. Top of the line products at decent prices. They even help build your credit as long as you pay as agreed. If you have any apprehension about using them, just try it and I promise you won't regret it! Perfect for Christmas shopping!

Reason I chose this business:

Credit reporting possibility

Reason I chose this product:

Decent prices

Quality
Thumbnail of user harryd466
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Love my air fryer the wife's jewelry was very beautiful very pristine as well as my new game system I got and my Bluetooth headset for my gaming system you reported to the credit agencies like they said it would has definitely helped boost my score I jumped almost 100 points since November or 23

Reason I chose this business:

The convenience of it being taken out of my check and not having to pay for it all of that front because as everybody knows is a working family that's pretty hard to do unless you got big paychecks

Reason I chose this product:

I chose the air fryer because my wife has always wanted one and I got the ninja foodie 10 quart air fryer phenomenal I got her a diamond earrings as well as a diamond pendant Paul necklace for our animals and then I ordered a brand new Xbox series x and a brand new top of line gamer Bluetooth headset very happy with all my products

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user perpayt
Perpay T.
Typically responds within 17 days

How do I know I can trust these reviews about Perpay Inc.?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Perpay Inc.?