PerniaspopupshopReviews 9

AWFUL OVERALL!
I attempted to return the item (earrings for my wife) on August 31,2024 via email: The same day it was delivered. My wife indicated the earrings are too large (they touch/rest on her shoulders instead of hanging from her ears).
I emailed the company for a return request indicating how they failed to include dimensions of the product in their product description (length/width, etc). The called me back via WhatsApp to tell me that it was my responsibility to call them in advance and ask them for the dimensions/details of the product before purchasing: That is the most ridiculous thing I ever heard in my life.
All other sites (Macy's, Amazon, etc) always have detailed descriptions (dimensions, fabric, etc) of the products they are selling. According to them, if I was interested in 10 items on their site, I would have had to call them 10 different time to ask for item details before purchasing. It is evidently clear that they just do not want to take accountability for their mistake. They failed to mention pertinent details of the products they are selling.
THE WORST OVERALL CUSTOMER EXPERIENCE IN MY LIFE, HANDS DOWN!

I placed order and made full payment of INR 6000 ($80.00) on 3rd November. Since I received no order acknowledgement or payment confirmation for 10 days I wrote a threatening memo to them. I got the order confirmation. After another 20 days I asked if I can now at least receive expected date of despatch! No response. Again I threatened to Lodge police complaint of fraud. I got response saying sorry And they are working to give me despatch date soon. I asked for full refund because the item was a birthday gift which was long gone. They refused to return my money and asked me to accept store credit. These guys are totally non customer centric and typically care two hoots for a buyer.
Don't ever buy anything from them

Bought a few home decor items. One of the brands was low quality product. The prints are pixelated, blurred and faded colors. The company won't allow returns. Customer service was really bad and won't accommodate return. Really bad service. Won't meet the quality promise and charge premium prices for low quality items.

https://www.productreview.com.au/reviews/3714ef7a-04d2-533b-b89e*******148d3

Do NOT do business with this company:

Very bad customer care (no replying to your messages)

Products bad quality (they have nothing to do what is shown on there website)

The customer care manager and general manager do not respect the agreed datelines!

This company is a hoax go to Ensemble India or Oogan which have a flawless service.

Avoid Pernia's Pop-up Shop by all means!

See pictures: Supposed to be a translucent organza jacket - final result raw
Silke - Supposed to be straight leg pants final result Jodhpur pants

I recently made a purchase, KASBAH, Bottle Green Georgette Embroidered Kurta Set during a 20% off sale ( this flat discount they run online all the time), which was priced at 18,800 Rupees. However, upon receiving the product, I was disappointed to find that the material was much shinier than it appeared in the website pictures.

When I contacted their customer service within four hours of delivery, I received a response stating that there would be no exchange or refund for sale items. Strangely, my invoice didn't include any such disclaimer or policy. During my online order placement, I also had a conversation with the company's sales representative on WhatsApp, who failed to mention that 20% discounted items were considered final sale.

Living in the USA, I'm aware that such a policy is generally illegal. This experience has left me feeling very disappointed and I wouldn't recommend this site to others. It seems that these people are being dishonest, especially when they know you are not residing in India. Regrettably, I can't place trust in this company.

TERRIBLE customer service. I ordered an outfit 2 months prior to an event that I had and delayed my order for over a month last year. Tried to cancel my order, which they refused to do so, had to spend another $300 to purchase a last minute outfit from somewhere else cause Pernia could not deliver on time and didn't even bother giving a heads up that my order would be delayed until I asked "WHERE IS MY ORDER." The rep Allan (apparently a manager) told me I could not cancel my order and get a refund and that he would give me a $110 credit for my next order so I took it. The next time I tried to place an order using that credit,I sent a screenshot of Allan giving me that credit, but they refused and told me that it was a mistake. This was Kunal. Allan did not want to speak to me and Kunal stopped responding. They are liars and cause inconveniences. Do not rely on this business for any of your events. Customer service is a skill that none of their reps have. Seems like they just hire anyone.

Pernia Pop has proven to be an utterly fraudulent company, and my recent experiences with them over the past three weeks have been nothing short of appalling. The initial disappointment stemmed from the mishandling of my Papa Don't Preach lehenga, followed by a similar subpar experience with my Tiesta Shoes. Despite the designers confirming that these items are dispatched in proper designer bags, Pernia Pop has the audacity to deliver them wrapped in papers and a cardboard box – devoid of any protective dust bags.

The abysmal state of their customer service has only compounded my frustrations. Both Suhail and Heeral, supposedly part of the support team, have demonstrated sheer incompetence. Their lackluster performance fails to justify the remuneration they receive.

Adding insult to injury, my attempts to seek redress for these grievances have been met with complete silence. Despite requesting a pickup of the substandard shoes and a refund, Pernia Pop remains unresponsive.

In response to this ongoing mental harassment, I have taken the step of filing a consumer complaint against them. However, the efficacy of such measures remains uncertain. On a personal note, I strongly advise against placing any orders with Pernia Pop. Their deceptive practices and fraudulent operations are an affront to customers seeking quality and reliability.

Their sizing is completely wrong and apparently that's my fault. No return shipping or refund. Disgraceful. Buyer beware